ODM Final Exam Questions and answers
What are the 3 main Organizational Functions that Communication serves? - -
Transmission of information
-Coordination of effort
-Sharing emotions and feelings
What is involved in Active Listening and explain some techniques - -Giving full
attention to what other people are saying, taking time to understand the points
being made, asking questions as needed, and not interrupting at inappropriate
times.
What are the aspects of Crucial Conversations - -stakes are high
-opinions vary
-emotions run strong
-requires more planning
examples: asking for a raise, or addressing performance issues
Explain what Information-Rich Channels are (3 characteristics) - - Measured by the
amount of information that can be transmitted or communicated effectively
through a given channel
- A medium with high richness is likely to result in common understanding
- Richness involves the amount of information, and speed the info is transmitted
Rank various modes of communication on their richness - High- face-to-face
convos, video chat, phone calls
, Medium- emails, blogs, memos
Low- written letters, spreadsheets
Name, describe, and provide an example of two barriers to effective
communication - Emotional Disconnects- when the sender of the receiver is upset
Semantics- when words can mean different things (businesses "jargon" is a
company's acronyms or buzzwords)
How do you improve Listening Skills? - -Prepare and be receptive
-dont anticipate
-summarize what you've heard
- focus and don't multitask
-seek clarification
- establish eye contact
Define Filtering - The process of withholding, ignoring, or distorting information.
"Don't shoot the messenger"
Define Selective Perception - filtering information to suit out own needs. Often
unconscious
What is Workplace Gossip and the Grapevine - a lifeline for many employees
seeking information about their company. 70% of all organizational
communication occurring through the grapevine level, employees trust their
peers, but it can be a barrier from the managerial perspective
What are the 3 main Organizational Functions that Communication serves? - -
Transmission of information
-Coordination of effort
-Sharing emotions and feelings
What is involved in Active Listening and explain some techniques - -Giving full
attention to what other people are saying, taking time to understand the points
being made, asking questions as needed, and not interrupting at inappropriate
times.
What are the aspects of Crucial Conversations - -stakes are high
-opinions vary
-emotions run strong
-requires more planning
examples: asking for a raise, or addressing performance issues
Explain what Information-Rich Channels are (3 characteristics) - - Measured by the
amount of information that can be transmitted or communicated effectively
through a given channel
- A medium with high richness is likely to result in common understanding
- Richness involves the amount of information, and speed the info is transmitted
Rank various modes of communication on their richness - High- face-to-face
convos, video chat, phone calls
, Medium- emails, blogs, memos
Low- written letters, spreadsheets
Name, describe, and provide an example of two barriers to effective
communication - Emotional Disconnects- when the sender of the receiver is upset
Semantics- when words can mean different things (businesses "jargon" is a
company's acronyms or buzzwords)
How do you improve Listening Skills? - -Prepare and be receptive
-dont anticipate
-summarize what you've heard
- focus and don't multitask
-seek clarification
- establish eye contact
Define Filtering - The process of withholding, ignoring, or distorting information.
"Don't shoot the messenger"
Define Selective Perception - filtering information to suit out own needs. Often
unconscious
What is Workplace Gossip and the Grapevine - a lifeline for many employees
seeking information about their company. 70% of all organizational
communication occurring through the grapevine level, employees trust their
peers, but it can be a barrier from the managerial perspective
