Top Mark Questions and Correct Verified Answers
MNB1601 Questions and Correct
Verified Answers
South Africa Airways (SAA) strives for low variability in respect of times of scheduled
departures to various destinations. Lower variability is the positive result of doing
things _________________ .
✓ right every time
The inputs-process-output elements of the value chain is also known as the
_____________ .
✓ transformation model
Which one of the following represents an input for an airline which makes
transformation possible?
✓ Pilots and cabin crew
Which one of the following represents an input for an airline which is transformed?
✓ Passengers
Which one of the following represents an output for an airline?
Top Mark !!!
, Top Mark Questions and Correct Verified Answers
✓ Passengers at new destinations
Which one of the following represents the transformation process of an airline?
✓ Change of location of passengers
Airports such as OR Tambo International must be able to deal with a short waiting
tolerance as passengers experience most value-adding activities first-hand. Passengers
should be able to collect baggage from terminals in a reasonable time period. This
refers to the _____________ of output.
✓ visibility
Which one of the following is a characteristic of a service produced by a service provider
such as OR Tambo International?
✓ Labour intensive
Identify the correct operational process used by BMW, a motor vehicle manufacturer.
✓ Mass process
Top Mark !!!
, Top Mark Questions and Correct Verified Answers
The different processes required to manufacture the new Toyota Prius are arranged in
consecutive order and the layout is adapted to the Prius. This is known as the
____________________ layout.
✓ product
Financial bonuses, such as the one offered to Derby employees for teamwork and
productivity, is an example of which kind of compensation?
✓ Rewards
The Marketing Director was of the view that Derby should be moving towards a plan to
introduce a system of employee empowerment. This plan is a recognised employee
motivational strategy. Which one of the following options is also an employee
motivational strategy that Derby could use?
✓ Job design
To facilitate employee involvement, Derby may make use of _____________ which
represent work groups that take over the responsibility from management for solving
quality problems.
✓ quality circles
Top Mark !!!
, Top Mark Questions and Correct Verified Answers
Most modern approaches to work motivation are based on process theories. In this
regard, intention plays a key role in motivated behaviour. Which one of the following
options is the most common form of intention in the work place?
✓ Goals
Zanele is the personal assistant of the Director of Ntseli Mining Incorporated. She has
been feeling demotivated as she has recently learned that other staff members, with
smaller workloads than her own, are receiving the same resources and rewards that are
allocated to her. Zanele feels that this allocation is unfair given her current workload.
Which component of organisational justice is described here?
✓ Distributive justice
Arabang, the Director of Ntseli Mining Incorporated, realises that Zanele is feeling
demotivated. In order to improve her motivation, he decides to not only increase her
salary to accurately reflect the work she does for him, but also to provide her with a
new title: Executive Administrative Officer. This is an example of which factor of
Herzberg's two-factor theory?
✓ Hygiene factor
According to which method are jobs compared according to the demands they make on
the employee?
Top Mark !!!
MNB1601 Questions and Correct
Verified Answers
South Africa Airways (SAA) strives for low variability in respect of times of scheduled
departures to various destinations. Lower variability is the positive result of doing
things _________________ .
✓ right every time
The inputs-process-output elements of the value chain is also known as the
_____________ .
✓ transformation model
Which one of the following represents an input for an airline which makes
transformation possible?
✓ Pilots and cabin crew
Which one of the following represents an input for an airline which is transformed?
✓ Passengers
Which one of the following represents an output for an airline?
Top Mark !!!
, Top Mark Questions and Correct Verified Answers
✓ Passengers at new destinations
Which one of the following represents the transformation process of an airline?
✓ Change of location of passengers
Airports such as OR Tambo International must be able to deal with a short waiting
tolerance as passengers experience most value-adding activities first-hand. Passengers
should be able to collect baggage from terminals in a reasonable time period. This
refers to the _____________ of output.
✓ visibility
Which one of the following is a characteristic of a service produced by a service provider
such as OR Tambo International?
✓ Labour intensive
Identify the correct operational process used by BMW, a motor vehicle manufacturer.
✓ Mass process
Top Mark !!!
, Top Mark Questions and Correct Verified Answers
The different processes required to manufacture the new Toyota Prius are arranged in
consecutive order and the layout is adapted to the Prius. This is known as the
____________________ layout.
✓ product
Financial bonuses, such as the one offered to Derby employees for teamwork and
productivity, is an example of which kind of compensation?
✓ Rewards
The Marketing Director was of the view that Derby should be moving towards a plan to
introduce a system of employee empowerment. This plan is a recognised employee
motivational strategy. Which one of the following options is also an employee
motivational strategy that Derby could use?
✓ Job design
To facilitate employee involvement, Derby may make use of _____________ which
represent work groups that take over the responsibility from management for solving
quality problems.
✓ quality circles
Top Mark !!!
, Top Mark Questions and Correct Verified Answers
Most modern approaches to work motivation are based on process theories. In this
regard, intention plays a key role in motivated behaviour. Which one of the following
options is the most common form of intention in the work place?
✓ Goals
Zanele is the personal assistant of the Director of Ntseli Mining Incorporated. She has
been feeling demotivated as she has recently learned that other staff members, with
smaller workloads than her own, are receiving the same resources and rewards that are
allocated to her. Zanele feels that this allocation is unfair given her current workload.
Which component of organisational justice is described here?
✓ Distributive justice
Arabang, the Director of Ntseli Mining Incorporated, realises that Zanele is feeling
demotivated. In order to improve her motivation, he decides to not only increase her
salary to accurately reflect the work she does for him, but also to provide her with a
new title: Executive Administrative Officer. This is an example of which factor of
Herzberg's two-factor theory?
✓ Hygiene factor
According to which method are jobs compared according to the demands they make on
the employee?
Top Mark !!!
