ODM Final Exam With
Complete Solution
What are the 3 main Organizational Functions that Communication serves? -
ANSWER -Transmission of information
-Coordination of effort
-Sharing emotions and feelings
What is involved in Active Listening and explain some techniques - ANSWER
-Giving full attention to what other people are saying, taking time to
understand the points being made, asking questions as needed, and not
interrupting at inappropriate times.
What are the aspects of Crucial Conversations - ANSWER -stakes are high
-opinions vary
-emotions run strong
-requires more planning
examples: asking for a raise, or addressing performance issues
Explain what Information-Rich Channels are (3 characteristics) - ANSWER -
Measured by the amount of information that can be transmitted or
communicated effectively through a given channel
- A medium with high richness is likely to result in common understanding
, - Richness involves the amount of information, and speed the info is
transmitted
Rank various modes of communication on their richness - ANSWER High-
face-to-face convos, video chat, phone calls
Medium- emails, blogs, memos
Low- written letters, spreadsheets
Name, describe, and provide an example of two barriers to effective
communication - ANSWER Emotional Disconnects- when the sender of the
receiver is upset
Semantics- when words can mean different things (businesses "jargon" is a
company's acronyms or buzzwords)
How do you improve Listening Skills? - ANSWER -Prepare and be receptive
-dont anticipate
-summarize what you've heard
- focus and don't multitask
-seek clarification
- establish eye contact
Define Filtering - ANSWER The process of withholding, ignoring, or
distorting information. "Don't shoot the messenger"
Define Selective Perception - ANSWER filtering information to suit out own
needs. Often unconscious
What is Workplace Gossip and the Grapevine - ANSWER a lifeline for many
Complete Solution
What are the 3 main Organizational Functions that Communication serves? -
ANSWER -Transmission of information
-Coordination of effort
-Sharing emotions and feelings
What is involved in Active Listening and explain some techniques - ANSWER
-Giving full attention to what other people are saying, taking time to
understand the points being made, asking questions as needed, and not
interrupting at inappropriate times.
What are the aspects of Crucial Conversations - ANSWER -stakes are high
-opinions vary
-emotions run strong
-requires more planning
examples: asking for a raise, or addressing performance issues
Explain what Information-Rich Channels are (3 characteristics) - ANSWER -
Measured by the amount of information that can be transmitted or
communicated effectively through a given channel
- A medium with high richness is likely to result in common understanding
, - Richness involves the amount of information, and speed the info is
transmitted
Rank various modes of communication on their richness - ANSWER High-
face-to-face convos, video chat, phone calls
Medium- emails, blogs, memos
Low- written letters, spreadsheets
Name, describe, and provide an example of two barriers to effective
communication - ANSWER Emotional Disconnects- when the sender of the
receiver is upset
Semantics- when words can mean different things (businesses "jargon" is a
company's acronyms or buzzwords)
How do you improve Listening Skills? - ANSWER -Prepare and be receptive
-dont anticipate
-summarize what you've heard
- focus and don't multitask
-seek clarification
- establish eye contact
Define Filtering - ANSWER The process of withholding, ignoring, or
distorting information. "Don't shoot the messenger"
Define Selective Perception - ANSWER filtering information to suit out own
needs. Often unconscious
What is Workplace Gossip and the Grapevine - ANSWER a lifeline for many
