UCF MAN 3025 exam 1
________ is having preconceived unreasonable attitudes regarding members of a certain demographic,
population, or group - Answer-Prejudice
When prejudice becomes active, it turns into _________, a time when members of a group are given
unfair treatment in the organization. - Answer-Discrimination
An unseen barrier that stops minority groups and women from attaining high positions in organizations,
despite adequate experience and qualifications, is: - Answer-Glass Ceiling Effect
An arrangement of workers who collaborate to accomplish a collective goal is a: - Answer-Organization
Since an organization is a system that both responds to and has an effect on its environment, it is
considered an _________ - Answer-Open System
____________ is a measure of "input" that describes how well resources were used in completing an
objective - Answer-Performance efficiency
____________ is a measure of "output" in a form of a goal or objective accomplishment - Answer-
Performance effectiveness
,The lowest-level management position is that of a: - Answer-supervisor
____________have expertise in a single area, such as production, accounting, human resources, sales,
or marketing - Answer-functional managers
______________is the psychological process of determining appropriate activities that achieve the
objectives and goals of the organization - Answer-planning
Douglas McGregor identifies two main approaches to management: Theory X and Theory Y. McGregor
states that managers who subscribe to either theory will create a___________ - Answer-self-fulfilling
prophecy
This refers to a field of study that analyzes the way goods and services are rendered and attempts to
improve the process: - Answer-operations management
This utilizes different management approaches when the situation calls for it, because there is no 'one
size fits all' solution to every problem. - Answer-contingency thinking
This type of organization is based on a structure with a specific hierarchy of authority, a well-defined
division of labor, clear rules and procedures on behavior and performance, impersonal relationships,
and career advancement based on merit. This classical approach to management is called: - Answer-
Bureaucratic Organization
Those working in the field of operations management view an organization as a system, or a set of
smaller coordinated parts that work in tandem to produce a desired result. These smaller coordinated
parts of the system are known as: - Answer-Subsystems
There are three classical approaches to management, they are: - Answer-Bureaucratic organization,
scientific management and administrative principles
, Those working in the field of operations management view an organization as a ________, or a set of
smaller coordinated parts that work in tandem to produce a desired result. - Answer-System
In the Hawthorne Studies, Elton Mayo led a series of studies that tried to test the effects of lighting and
worker fatigue on _____ - Answer-Worker Productivity
In order to solve problems and reconcile differences, Mary Parker Follett believed there should be
________ between managers and employees. - Answer-Clear lines of communication
Frederick W. Taylor believed that if employees performed their tasks in the 'best' way, after analyzing
the activities and creating an optimal standard operating procedure, productivity would be increased.
This classical approach to management is called: - Answer-Scientific Management
In Expectancy Theory, ___________ is the belief that if you do perform, your performance will be noted
and rewarded. - Answer-Instrumentality
Achievement motivation is most easily demonstrated by examining the simple formula.... - Answer-
Achievement Motivation = nAch - Fear of Failure
In the job characteristics model, ________ is the degree to which an employee can perceive the impact
of his/her work on the final product, other employees, or the work environment. - Answer-Task
Significance
In the two-factor theory, _______ are those things that tend to be extrinsic to the job. When these
factors are low, employees tend to report they are dissatisfied at work. - Answer-Hygeine Factors
In the two-factor theory, _______ tend to be intrinsic in nature, and they have the potential to create
satisfaction in employees. - Answer-Motivation Factors
________ is having preconceived unreasonable attitudes regarding members of a certain demographic,
population, or group - Answer-Prejudice
When prejudice becomes active, it turns into _________, a time when members of a group are given
unfair treatment in the organization. - Answer-Discrimination
An unseen barrier that stops minority groups and women from attaining high positions in organizations,
despite adequate experience and qualifications, is: - Answer-Glass Ceiling Effect
An arrangement of workers who collaborate to accomplish a collective goal is a: - Answer-Organization
Since an organization is a system that both responds to and has an effect on its environment, it is
considered an _________ - Answer-Open System
____________ is a measure of "input" that describes how well resources were used in completing an
objective - Answer-Performance efficiency
____________ is a measure of "output" in a form of a goal or objective accomplishment - Answer-
Performance effectiveness
,The lowest-level management position is that of a: - Answer-supervisor
____________have expertise in a single area, such as production, accounting, human resources, sales,
or marketing - Answer-functional managers
______________is the psychological process of determining appropriate activities that achieve the
objectives and goals of the organization - Answer-planning
Douglas McGregor identifies two main approaches to management: Theory X and Theory Y. McGregor
states that managers who subscribe to either theory will create a___________ - Answer-self-fulfilling
prophecy
This refers to a field of study that analyzes the way goods and services are rendered and attempts to
improve the process: - Answer-operations management
This utilizes different management approaches when the situation calls for it, because there is no 'one
size fits all' solution to every problem. - Answer-contingency thinking
This type of organization is based on a structure with a specific hierarchy of authority, a well-defined
division of labor, clear rules and procedures on behavior and performance, impersonal relationships,
and career advancement based on merit. This classical approach to management is called: - Answer-
Bureaucratic Organization
Those working in the field of operations management view an organization as a system, or a set of
smaller coordinated parts that work in tandem to produce a desired result. These smaller coordinated
parts of the system are known as: - Answer-Subsystems
There are three classical approaches to management, they are: - Answer-Bureaucratic organization,
scientific management and administrative principles
, Those working in the field of operations management view an organization as a ________, or a set of
smaller coordinated parts that work in tandem to produce a desired result. - Answer-System
In the Hawthorne Studies, Elton Mayo led a series of studies that tried to test the effects of lighting and
worker fatigue on _____ - Answer-Worker Productivity
In order to solve problems and reconcile differences, Mary Parker Follett believed there should be
________ between managers and employees. - Answer-Clear lines of communication
Frederick W. Taylor believed that if employees performed their tasks in the 'best' way, after analyzing
the activities and creating an optimal standard operating procedure, productivity would be increased.
This classical approach to management is called: - Answer-Scientific Management
In Expectancy Theory, ___________ is the belief that if you do perform, your performance will be noted
and rewarded. - Answer-Instrumentality
Achievement motivation is most easily demonstrated by examining the simple formula.... - Answer-
Achievement Motivation = nAch - Fear of Failure
In the job characteristics model, ________ is the degree to which an employee can perceive the impact
of his/her work on the final product, other employees, or the work environment. - Answer-Task
Significance
In the two-factor theory, _______ are those things that tend to be extrinsic to the job. When these
factors are low, employees tend to report they are dissatisfied at work. - Answer-Hygeine Factors
In the two-factor theory, _______ tend to be intrinsic in nature, and they have the potential to create
satisfaction in employees. - Answer-Motivation Factors
