MAN 3025 EXAM 3
Which of the following factors is most relevant to a person's overall satisfaction with his or her job? -
Answer-Coworkers
Be careful with jokes and informality in ______; nonverbal language and other subtleties are often lost
so jokes may be taken as insults. - Answer-E-mail
Which of the following is the most appropriate media for a manager advising employees of a revision to
the company's bonus structure? - Answer-Face-to-Face Meeting
The theory under which people make the choice that promises them the greatest reward if they think
they can get it is - Answer-Expectancy Theory
Anne has excelled as a consultant for a large financial institution. She loves building mutually beneficial
relationships and is extremely well liked by her clients. Anne likely has a - Answer-High Need For
Affiliation
Corrine, a customer service manager, tracks monthly complaints and has been trying over the past six
months to reduce them to fewer than 0.2% with additional training for her staff. She is engaged in -
Answer-Controlling
,Which of the following statements about leadership and management is true? - Answer-Management
and leadership are complementary systems of action
Gossip and rumor in an organization are part of the _____, which itself is a type of ______
communication channel. - Answer-grapevine; informal
Vanessa runs a flower shop. She recently made some changes so that one employee answers phones
and does paperwork, while another creates arrangements, and a third packages and delivers the
arrangements. Previously, each employee was responsible for the order from the phone call through the
delivery. Vanessa's job redesign has - Answer-decreased task identity.
-Task identity describes the extent to which a job requires a worker to perform all the tasks needed to
complete the job from beginning to end.
Which of the following is an employee characteristic of relevance in path-goal theory? - Answer-Need
for achievement
-In path-goal theory there are five employee characteristics: locus of control, task ability, need for
achievement, experience, and need for path-goal clarity
People with low self-esteem ______ than those who with higher self-esteem. - Answer-are more
dependent on others
Jesse brought his proposal to Erica even before the meeting saying, "I'm sure you have some ideas on
this and we could try to get them incorporated upfront." Jesse is using which influence tactic? - Answer-
Consultation
-Consultation means trying to get others to participate in a decision or change. Example: "I wonder if I
could get your thoughts about this matter."
Which of the following is an example of nonverbal communication? - Answer-Shrugging when asked a
question.
, -Nonverbal communication consists of messages sent outside of the written or spoken word. Six ways in
which nonverbal communication is expressed are through (1) eye contact, (2) facial expressions, (3)
body movements and gestures, (4) touch, (5) setting, and (6) time.
Savannah leads a task force charged with restructuring the order-processing system in the organization.
The task force is composed of her peers over whom she has little control, and some of whom do not
seem to respect her. According to the contingency model, Savannah should adopt a(n) ___________
leadership style. - Answer-task-oriented
-The situational control is very low, and Fiedler's model suggests a task-oriented style will be more
effective.
The need for status, reputation, and recognition are part of _____. - Answer-esteem
-After they meet their social needs, people focus on such matters as self-respect, status, reputation,
recognition, and self-confidence, which are part of esteem needs.
Randy complained to his boss, Maryann, that he received the same bonus this quarter as everyone else,
despite the longer hours he had worked and his higher level of experience, production, and efficiency. If
Maryann can't change the bonus, she should expect that Randy might respond in any of the following
ways except _____. - Answer-ignoring his feeling of resentment and trying harder in next quarter
The six areas of control are physical, human, informational, financial, structural, and - Answer-cultural
The telephone you use to speak to another person is an example of which part of the communication
process? - Answer-medium
The first step in the control process is to - Answer-establish standards.
-The four control process steps are (1) establish standards; (2) measure performance; (3) compare
performance to standards; and (4) take corrective action, if necessary .
The tendency to attribute another person's behavior to his or her personal characteristics rather than to
the situation the person is in is called - Answer-the fundamental attribution bias.
Which of the following factors is most relevant to a person's overall satisfaction with his or her job? -
Answer-Coworkers
Be careful with jokes and informality in ______; nonverbal language and other subtleties are often lost
so jokes may be taken as insults. - Answer-E-mail
Which of the following is the most appropriate media for a manager advising employees of a revision to
the company's bonus structure? - Answer-Face-to-Face Meeting
The theory under which people make the choice that promises them the greatest reward if they think
they can get it is - Answer-Expectancy Theory
Anne has excelled as a consultant for a large financial institution. She loves building mutually beneficial
relationships and is extremely well liked by her clients. Anne likely has a - Answer-High Need For
Affiliation
Corrine, a customer service manager, tracks monthly complaints and has been trying over the past six
months to reduce them to fewer than 0.2% with additional training for her staff. She is engaged in -
Answer-Controlling
,Which of the following statements about leadership and management is true? - Answer-Management
and leadership are complementary systems of action
Gossip and rumor in an organization are part of the _____, which itself is a type of ______
communication channel. - Answer-grapevine; informal
Vanessa runs a flower shop. She recently made some changes so that one employee answers phones
and does paperwork, while another creates arrangements, and a third packages and delivers the
arrangements. Previously, each employee was responsible for the order from the phone call through the
delivery. Vanessa's job redesign has - Answer-decreased task identity.
-Task identity describes the extent to which a job requires a worker to perform all the tasks needed to
complete the job from beginning to end.
Which of the following is an employee characteristic of relevance in path-goal theory? - Answer-Need
for achievement
-In path-goal theory there are five employee characteristics: locus of control, task ability, need for
achievement, experience, and need for path-goal clarity
People with low self-esteem ______ than those who with higher self-esteem. - Answer-are more
dependent on others
Jesse brought his proposal to Erica even before the meeting saying, "I'm sure you have some ideas on
this and we could try to get them incorporated upfront." Jesse is using which influence tactic? - Answer-
Consultation
-Consultation means trying to get others to participate in a decision or change. Example: "I wonder if I
could get your thoughts about this matter."
Which of the following is an example of nonverbal communication? - Answer-Shrugging when asked a
question.
, -Nonverbal communication consists of messages sent outside of the written or spoken word. Six ways in
which nonverbal communication is expressed are through (1) eye contact, (2) facial expressions, (3)
body movements and gestures, (4) touch, (5) setting, and (6) time.
Savannah leads a task force charged with restructuring the order-processing system in the organization.
The task force is composed of her peers over whom she has little control, and some of whom do not
seem to respect her. According to the contingency model, Savannah should adopt a(n) ___________
leadership style. - Answer-task-oriented
-The situational control is very low, and Fiedler's model suggests a task-oriented style will be more
effective.
The need for status, reputation, and recognition are part of _____. - Answer-esteem
-After they meet their social needs, people focus on such matters as self-respect, status, reputation,
recognition, and self-confidence, which are part of esteem needs.
Randy complained to his boss, Maryann, that he received the same bonus this quarter as everyone else,
despite the longer hours he had worked and his higher level of experience, production, and efficiency. If
Maryann can't change the bonus, she should expect that Randy might respond in any of the following
ways except _____. - Answer-ignoring his feeling of resentment and trying harder in next quarter
The six areas of control are physical, human, informational, financial, structural, and - Answer-cultural
The telephone you use to speak to another person is an example of which part of the communication
process? - Answer-medium
The first step in the control process is to - Answer-establish standards.
-The four control process steps are (1) establish standards; (2) measure performance; (3) compare
performance to standards; and (4) take corrective action, if necessary .
The tendency to attribute another person's behavior to his or her personal characteristics rather than to
the situation the person is in is called - Answer-the fundamental attribution bias.
