MAN 3025 Exam 4
Symbolic Interaction - Answer-in the communication process, a sender will communicate in symbols to
the receivers.
Symbols - Answer-is a representation of the object, experience, happening, concept, or idea that is
being communicated
Sender - Answer-The creator of the message being communicated can be a person, a group of people,
or even a machine
Message - Answer-information, concepts or ideas the sender is attempting to relay
Encode - Answer-encode message into symbols such as words, electrical impulses, pictures, body
language, etc.
Channel - Answer-the means by which the message travels from a source to a receiver; example
personal conversation, radio, tv, newspaper...
Receiver - Answer-the person the message is intended for
, Decode - Answer-the receiver extract the meaning of the message through the translated symbols
Feedback - Answer-send by receiver after decoding the message
Noise - Answer-anything that disrupts or distorts a message, including unclear wording, electronic
interference, or literally loud noise during a conversation
Main aspects of the communication process - Answer-Sender; message; encode; channel; receiver;
decode; feedback; Noise.
Rhetoric - Answer-Aristotle believes that there are 3 components of a persuasive message should be
considered: source, message, and audience.
Latitude of Acceptance - Answer-the degree to which another person's opinion is close enough to yours
that you will give it serious consideration
Supportive Communication - Answer-is to improve interpersonal relationship and/or reduce
defensiveness in the subject.
Major components of supportive communication - Answer-Problem-focused, descriptive, flexible
Ad Hominem - Answer-attack the person instead of address a problem
Empathetic Listening - Answer-try to understand not only the content of the message, but the speaker's
implied thoughts and emotional impact as well
Expressed Level of Empathy - Answer-understanding the fact of the message and restating a
paraphrased form back to the original speaker to clarify meaning and establish that the listener is
indeed listening
Symbolic Interaction - Answer-in the communication process, a sender will communicate in symbols to
the receivers.
Symbols - Answer-is a representation of the object, experience, happening, concept, or idea that is
being communicated
Sender - Answer-The creator of the message being communicated can be a person, a group of people,
or even a machine
Message - Answer-information, concepts or ideas the sender is attempting to relay
Encode - Answer-encode message into symbols such as words, electrical impulses, pictures, body
language, etc.
Channel - Answer-the means by which the message travels from a source to a receiver; example
personal conversation, radio, tv, newspaper...
Receiver - Answer-the person the message is intended for
, Decode - Answer-the receiver extract the meaning of the message through the translated symbols
Feedback - Answer-send by receiver after decoding the message
Noise - Answer-anything that disrupts or distorts a message, including unclear wording, electronic
interference, or literally loud noise during a conversation
Main aspects of the communication process - Answer-Sender; message; encode; channel; receiver;
decode; feedback; Noise.
Rhetoric - Answer-Aristotle believes that there are 3 components of a persuasive message should be
considered: source, message, and audience.
Latitude of Acceptance - Answer-the degree to which another person's opinion is close enough to yours
that you will give it serious consideration
Supportive Communication - Answer-is to improve interpersonal relationship and/or reduce
defensiveness in the subject.
Major components of supportive communication - Answer-Problem-focused, descriptive, flexible
Ad Hominem - Answer-attack the person instead of address a problem
Empathetic Listening - Answer-try to understand not only the content of the message, but the speaker's
implied thoughts and emotional impact as well
Expressed Level of Empathy - Answer-understanding the fact of the message and restating a
paraphrased form back to the original speaker to clarify meaning and establish that the listener is
indeed listening
