MAN 3025 Exam 1
Respect for employees, being an open communicator, and commitment to employee well-being are
examples of Mark Wilson's - Answer-instrumental values
Wilson's desire to create a new type of customer service business where employees would feel "it's the
best job they've ever had" represents a(n) - Answer-terminal value
Wilson started a company with a radical business model and constantly looks for new ways to improve
customer satisfaction and employee commitment and satisfaction. Wilson most likely has high levels of
the personality trait of - Answer-openness to experience
The successful employee at Ryla who is engaged with the crisis response teams and projects should have
the following personality characteristics: - Answer-high need for achievement and high level of
conscientiousness
If Ryla decides to add bill collecting services, what personality traits should the company look for in
employees for this function? - Answer-Low need for affiliation and high conscientiousness
Consider the factors of culture discussed in the chapter. Which of them is most apparent as the basis of
the culture at Ryla? - Answer-Values of the founder
, Employees handling the phones and in constant contact with customers would tend to be more
successful if their personality traits involved - Answer-high levels of agreeableness and extraversion
Which of the following are the two major components of classical management theory? - Answer-
Scientific management and administrative management
_________ is the systematic slowdown in work by laborers in order to keep their managers ignorant of
how fast the work can actually be done - Answer-soldiering
According to Taylor, the role of _________ is to develop the one best way to perform any task - Answer-
management
The view of management that stresses understanding the importance of people's needs and attitudes
within an organization is the basis of the _______________ - Answer-behavioral approach
The Hawthorne studies wanted to find what elements in the workers' environment had the greatest
effect on worker performance. At the end of the nine-year study, they concluded that __________ had
the greatest effect - Answer-good social relationships
___________ used organizations as sets of interrelated parts to be managed as a whole with the
purpose of achieving a common goal - Answer-systems theory
__________ is known for introducing continuous improvement and statistical process control to
improve quality - Answer-Deming
The phrase "it depends" characterizes the __________ - Answer-contingency approach
______________ involves identifying key variables, understanding their relationships, and recognizing
the causes and effects of managerial decisions - Answer-contingency theory
Respect for employees, being an open communicator, and commitment to employee well-being are
examples of Mark Wilson's - Answer-instrumental values
Wilson's desire to create a new type of customer service business where employees would feel "it's the
best job they've ever had" represents a(n) - Answer-terminal value
Wilson started a company with a radical business model and constantly looks for new ways to improve
customer satisfaction and employee commitment and satisfaction. Wilson most likely has high levels of
the personality trait of - Answer-openness to experience
The successful employee at Ryla who is engaged with the crisis response teams and projects should have
the following personality characteristics: - Answer-high need for achievement and high level of
conscientiousness
If Ryla decides to add bill collecting services, what personality traits should the company look for in
employees for this function? - Answer-Low need for affiliation and high conscientiousness
Consider the factors of culture discussed in the chapter. Which of them is most apparent as the basis of
the culture at Ryla? - Answer-Values of the founder
, Employees handling the phones and in constant contact with customers would tend to be more
successful if their personality traits involved - Answer-high levels of agreeableness and extraversion
Which of the following are the two major components of classical management theory? - Answer-
Scientific management and administrative management
_________ is the systematic slowdown in work by laborers in order to keep their managers ignorant of
how fast the work can actually be done - Answer-soldiering
According to Taylor, the role of _________ is to develop the one best way to perform any task - Answer-
management
The view of management that stresses understanding the importance of people's needs and attitudes
within an organization is the basis of the _______________ - Answer-behavioral approach
The Hawthorne studies wanted to find what elements in the workers' environment had the greatest
effect on worker performance. At the end of the nine-year study, they concluded that __________ had
the greatest effect - Answer-good social relationships
___________ used organizations as sets of interrelated parts to be managed as a whole with the
purpose of achieving a common goal - Answer-systems theory
__________ is known for introducing continuous improvement and statistical process control to
improve quality - Answer-Deming
The phrase "it depends" characterizes the __________ - Answer-contingency approach
______________ involves identifying key variables, understanding their relationships, and recognizing
the causes and effects of managerial decisions - Answer-contingency theory
