Publix Deli Knowledge Exam Questions and
Correct Answers
Our Mission at Publix is to be the premier quality food retailer in the world. Correct
Answer Publix Mission
Focus on Customer Value; Intolerance of Waste; Dedication to dignity, value, and
employment security; devotion to stewardship of stockholders; involvement as citizens
in the community. Correct Answer 5 Mission Commitments
Internal and External Correct Answer Two Types of Customers
Other associates, vendors, suppliers, drivers, and store management Correct Answer
Internal Customer
Customers that shop in the store: exceed the expectations prompt service, freshest
product, education of customers. Correct Answer External Customer
Always look to add value to the role you play, carefully order and handle product to
prevent out of stock product and ensure product quality Correct Answer Customer
Value
Job efficiency, controlling supply usage, preventing damages, awareness and report
losses or theft, recycling Correct Answer Intolerance of Waste
Enhancing your role, adding your value and achieving tasks quickly and efficiently and
correctly adds to the security of employment Correct Answer Dedicated to the Dignity,
Value, and Employment Security of our associates
Following the standards and policies maximizing your sales and profit Correct Answer
Devotion to Stewardship of Stockholders
Support community they are neighbors Correct Answer Involved as Responsible
Citizens in our Communities
The promise and guarantee to provide premier customer service and quality products to
our customers Correct Answer Publix Guarantee
" We will never knowingly disappoint you. If for any reason your purchase does not give
you complete satisfaction, the full purchase price will be cheerfully refunded
immediately upon request." Correct Answer The Publix Guarantee
Causing customers to say "I always shop at my Publix" by providing premier service
from friendly knowledgeable associates; convenient, clean, pleasant, and excitable
Correct Answers
Our Mission at Publix is to be the premier quality food retailer in the world. Correct
Answer Publix Mission
Focus on Customer Value; Intolerance of Waste; Dedication to dignity, value, and
employment security; devotion to stewardship of stockholders; involvement as citizens
in the community. Correct Answer 5 Mission Commitments
Internal and External Correct Answer Two Types of Customers
Other associates, vendors, suppliers, drivers, and store management Correct Answer
Internal Customer
Customers that shop in the store: exceed the expectations prompt service, freshest
product, education of customers. Correct Answer External Customer
Always look to add value to the role you play, carefully order and handle product to
prevent out of stock product and ensure product quality Correct Answer Customer
Value
Job efficiency, controlling supply usage, preventing damages, awareness and report
losses or theft, recycling Correct Answer Intolerance of Waste
Enhancing your role, adding your value and achieving tasks quickly and efficiently and
correctly adds to the security of employment Correct Answer Dedicated to the Dignity,
Value, and Employment Security of our associates
Following the standards and policies maximizing your sales and profit Correct Answer
Devotion to Stewardship of Stockholders
Support community they are neighbors Correct Answer Involved as Responsible
Citizens in our Communities
The promise and guarantee to provide premier customer service and quality products to
our customers Correct Answer Publix Guarantee
" We will never knowingly disappoint you. If for any reason your purchase does not give
you complete satisfaction, the full purchase price will be cheerfully refunded
immediately upon request." Correct Answer The Publix Guarantee
Causing customers to say "I always shop at my Publix" by providing premier service
from friendly knowledgeable associates; convenient, clean, pleasant, and excitable
