MANG 2790 Exam 4 With
Correct Answers
When making a routine request, you should? - ANSWER assume that the
audience is willing to comply.
In the body of a routine request, you should - ANSWER Explain and justify
your request
When making claims or requesting adjustments, you should begin by, -
ANSWER providing a straightforward explanation of what the problem is
Routine, positive messages should do all of the following except - ANSWER
use an indirect approach
In most companies, news releases are - ANSWER prepared or supervised by
specially trained writers in the public relations department
______________ are brief personal messages written to comfort someone after
the death of a loved one - ANSWER Condolence letters
, In the closing section of a routine request, __________ would be out of place -
ANSWER asking a series of questions
which of the following would be the best opening for a routine request? -
ANSWER Please send me summary of the eastern region's sales data for April
In the direct approach to writing a routine request, state the main idea -
ANSWER when you open the message
When you're writing a routine reply to a positive message, your readers will
generally be ____________ what you have to say, so you can use the ________ in
your reply - ANSWER interested in; direct approach
Due to potential legal problems, many companies have a policy that prevents
employees from providing recommendation letters - ANSWER True
The close of a routine reply or positive message should - ANSWER Clearly
state who will do what next
A ______ specialized document used to share relevant information with the
news media - ANSWER Press release
Correct Answers
When making a routine request, you should? - ANSWER assume that the
audience is willing to comply.
In the body of a routine request, you should - ANSWER Explain and justify
your request
When making claims or requesting adjustments, you should begin by, -
ANSWER providing a straightforward explanation of what the problem is
Routine, positive messages should do all of the following except - ANSWER
use an indirect approach
In most companies, news releases are - ANSWER prepared or supervised by
specially trained writers in the public relations department
______________ are brief personal messages written to comfort someone after
the death of a loved one - ANSWER Condolence letters
, In the closing section of a routine request, __________ would be out of place -
ANSWER asking a series of questions
which of the following would be the best opening for a routine request? -
ANSWER Please send me summary of the eastern region's sales data for April
In the direct approach to writing a routine request, state the main idea -
ANSWER when you open the message
When you're writing a routine reply to a positive message, your readers will
generally be ____________ what you have to say, so you can use the ________ in
your reply - ANSWER interested in; direct approach
Due to potential legal problems, many companies have a policy that prevents
employees from providing recommendation letters - ANSWER True
The close of a routine reply or positive message should - ANSWER Clearly
state who will do what next
A ______ specialized document used to share relevant information with the
news media - ANSWER Press release
