NR222- Health & Wellness-
Week 5 Study Guide 2024/25
What is the most important characteristic of small group communication?
-Positive self-talk
-Express feelings and exchange ideas
-Organized and concise
-Secure messaging technology
-Organized and concise
RATIONALE: Small group communication occurs when a small group collaborates. Regardless of
the topic, communication should be organized, concise, and complete.
Positive self-talk refers to internal communication, increases confidence, and helps with difficult
tasks.
Electronic communication is the use of technology to create ongoing relationships with clients or
an interprofessional team. Secure messaging may provide timely communication with a
healthcare provider.
One-on-one interactions occur between a nurse and another person in a face-to-face manner.
The most valuable interactions exchange ideas, problem solve, express feelings, make decisions,
accomplish goals, build teams, and encourage personal growth.
Which are aspects of nonverbal communication? Select all that apply.
-Gestures
-Intonation
-Relevance
-Timing
-Sounds
-Eye contact
-Appearance
-Personal space
-Gestures
,-Sounds
-Eye contact
-Appearance
-Personal space
RATIONALE: Nonverbal communication includes our five senses and does not involve written or
spoken words. The most important aspects of nonverbal communication are:
eye contact
personal space
posture and gait
appearance
facial expression
gestures
sounds
Intonation, timing, and relevance are aspects of verbal communication.
What are the reasons for effective communication in healthcare? Select all that apply.
-Meets legal standards
-Increases client satisfaction
-Meets clinical standards of care
-Reduces errors
-Improves client outcomes
-Meets legal standards
-Increases client satisfaction
-Meets clinical standards of care
-Reduces errors
-Improves client outcomes
RATIONALE: Good communication skills reduce errors, improve outcomes, and increase client
satisfaction. Through competent communication, we meet legal, ethical, and clinical standards
of care.
,Nurses use communication throughout the nursing process. Place the communication
statements in the correct order based on the nursing process.
-The nurse analyzes the client's responses and determines that the client is afraid to have
surgery.
-The nurse asks the client if they have any questions.
-The nurse asks the client if they have had any past surgeries.
-The nurse talks with the client to establish mutual goals.
-The nurse teaches the client about the pain management plan after surgery.
-Assessment: The nurse asks the client if they have had any past surgeries.
-Diagnosis/Analysis: The nurse analyzes the client's responses and determines that the client is
afraid to have surgery.
-Planning: The nurse talks with the client to establish mutual goals.
-Implementation: The nurse teaches the client about the pain management plan after surgery.
-Evaluation: The nurse asks the client if they have any questions.
The nurse is caring for a client who only speaks and reads Spanish. What action should the
nurse take when communicating with this client?
-Use an authorized interpreter to provide translation for the education.
-Arrange for a family member to provide translation.
-Ask a colleague who speaks Spanish for assistance.
-Ask the client to write down any questions.
-Use an authorized interpreter to provide translation for the education.
RATIONALE: The best answer is to always use a professional interpreter. They have been trained
in advanced communication skills to ensure the information is delivered accurately, questions
are answered appropriately, and communication is consistent with a set of standards.
Neither unauthorized personnel (a colleague) nor family members should be used as translators.
identify whether each component of communication is verbal or nonverbal.
-Posture and gait
-Clarity and brevity
-Gestures
-Pacing
-Personal space
, -Intonation
-Eye contact
-Appearance
-Meaning
Nonverbal:
-posture and gait
-gestures
-personal space
-eye contact
-appearance
Verbal:
-clarity and brevity
-pacing
-intonation
-meaning
Based on the client's facial expression, select the corresponding communication barrier. (see
image)
SEE IMAGE
When caring for a client who is hearing-impaired, which techniques may improve
communication? Select all that apply.
-Keep communication short, simple, and direct.
-Exaggerate lip movements to improve lip reading.
-Assess the need for adaptive equipment, such as a hearing device.
-Speak loudly to improve understanding.
-Communicate only through written material.
-Allow the client time to process the information and respond.
-Keep communication short, simple, and direct.
-Assess the need for adaptive equipment, such as a hearing device.
-Allow the client time to process the information and respond.
Week 5 Study Guide 2024/25
What is the most important characteristic of small group communication?
-Positive self-talk
-Express feelings and exchange ideas
-Organized and concise
-Secure messaging technology
-Organized and concise
RATIONALE: Small group communication occurs when a small group collaborates. Regardless of
the topic, communication should be organized, concise, and complete.
Positive self-talk refers to internal communication, increases confidence, and helps with difficult
tasks.
Electronic communication is the use of technology to create ongoing relationships with clients or
an interprofessional team. Secure messaging may provide timely communication with a
healthcare provider.
One-on-one interactions occur between a nurse and another person in a face-to-face manner.
The most valuable interactions exchange ideas, problem solve, express feelings, make decisions,
accomplish goals, build teams, and encourage personal growth.
Which are aspects of nonverbal communication? Select all that apply.
-Gestures
-Intonation
-Relevance
-Timing
-Sounds
-Eye contact
-Appearance
-Personal space
-Gestures
,-Sounds
-Eye contact
-Appearance
-Personal space
RATIONALE: Nonverbal communication includes our five senses and does not involve written or
spoken words. The most important aspects of nonverbal communication are:
eye contact
personal space
posture and gait
appearance
facial expression
gestures
sounds
Intonation, timing, and relevance are aspects of verbal communication.
What are the reasons for effective communication in healthcare? Select all that apply.
-Meets legal standards
-Increases client satisfaction
-Meets clinical standards of care
-Reduces errors
-Improves client outcomes
-Meets legal standards
-Increases client satisfaction
-Meets clinical standards of care
-Reduces errors
-Improves client outcomes
RATIONALE: Good communication skills reduce errors, improve outcomes, and increase client
satisfaction. Through competent communication, we meet legal, ethical, and clinical standards
of care.
,Nurses use communication throughout the nursing process. Place the communication
statements in the correct order based on the nursing process.
-The nurse analyzes the client's responses and determines that the client is afraid to have
surgery.
-The nurse asks the client if they have any questions.
-The nurse asks the client if they have had any past surgeries.
-The nurse talks with the client to establish mutual goals.
-The nurse teaches the client about the pain management plan after surgery.
-Assessment: The nurse asks the client if they have had any past surgeries.
-Diagnosis/Analysis: The nurse analyzes the client's responses and determines that the client is
afraid to have surgery.
-Planning: The nurse talks with the client to establish mutual goals.
-Implementation: The nurse teaches the client about the pain management plan after surgery.
-Evaluation: The nurse asks the client if they have any questions.
The nurse is caring for a client who only speaks and reads Spanish. What action should the
nurse take when communicating with this client?
-Use an authorized interpreter to provide translation for the education.
-Arrange for a family member to provide translation.
-Ask a colleague who speaks Spanish for assistance.
-Ask the client to write down any questions.
-Use an authorized interpreter to provide translation for the education.
RATIONALE: The best answer is to always use a professional interpreter. They have been trained
in advanced communication skills to ensure the information is delivered accurately, questions
are answered appropriately, and communication is consistent with a set of standards.
Neither unauthorized personnel (a colleague) nor family members should be used as translators.
identify whether each component of communication is verbal or nonverbal.
-Posture and gait
-Clarity and brevity
-Gestures
-Pacing
-Personal space
, -Intonation
-Eye contact
-Appearance
-Meaning
Nonverbal:
-posture and gait
-gestures
-personal space
-eye contact
-appearance
Verbal:
-clarity and brevity
-pacing
-intonation
-meaning
Based on the client's facial expression, select the corresponding communication barrier. (see
image)
SEE IMAGE
When caring for a client who is hearing-impaired, which techniques may improve
communication? Select all that apply.
-Keep communication short, simple, and direct.
-Exaggerate lip movements to improve lip reading.
-Assess the need for adaptive equipment, such as a hearing device.
-Speak loudly to improve understanding.
-Communicate only through written material.
-Allow the client time to process the information and respond.
-Keep communication short, simple, and direct.
-Assess the need for adaptive equipment, such as a hearing device.
-Allow the client time to process the information and respond.
