CPO Exam With Complete Verified Solutions
Latest Update
5 O's Optometrist, Ophthalmologist, Optician, Opthalmic medical personnel, Optometric
staff-paraoptometric
What is the difference between optometrist and ophthalmologist - ANSWER Optometrist
is state licensed independent healthcare provider who provides comprehensive eye
health and vision examinations. (Doctor of Optometry) Ophthalmologist is a physician
(D.O. or M.D.) who specializes in medical and surgical care of the eye, they are state
licensed as physicians or surgeons.
A paraoptometric is an allied health professional who, under the direct supervision of a
licensed doctor of optometry, collects patient data, administers routine and technical
tests of patients visual capabilities, and assists in office management.
When should you answer the phone? Answer Before it has finished its 3rd ring
Before placing the call on hold. - ANSWER Make sure the call is not urgent and ask you
are putting the caller on hold so they know
What is triage - ANSWER A method of prioritizing based on sorting symptoms according
to the urgency of medical treatment.
What do you look for through triage questions - ANSWER Chief complaint,
onset/duration, severity, associate symptoms, modify factors/relief
What are the 3 triage categories ANSWER Emergency - must be evaluated immediately,
Urgent - must be seen within 12-24 hours, Routine - to be seen at next available
appointment
, If a patient has pain in the eye and no other symptoms you should. ANSWER Schedule
them immediately
How long does it take to make a good first impression ANSWER 4 Seconds
What is the purpose of a recall program - ANSWER It will promote the practice and aid in
providing on-going eye care for the patients. The recall program sends notification to
patients as to their next examination either through a postcard, letter, or telephone.
When presenting a fee you should. ANSWER Do so in a professional manner. Explain
what services are covered by the fee. Your tone of voice, body language and attitude
are important. Do not apologize for the fee.
The most efficient form of collection is. - ANSWER To have the patient pay when
services are rendered
What is the purpose of HIPAA - ANSWER To improve portability and continuity of health
insurance coverage; to improve access to long term care services and coverage; to
simplify the administration of healthcare.
What is the regulation that coincides with the Privacy Act of 1974 - ANSWER Individuals
have the right to receive an accounting of disclosures of PHI made by your office, with
the exceptions of: treatment, payment, health care operations
What is a disclosure - ANSWER A disclosure is additional information attached to an
entity's financial statement-usually as explanation for activities which have significantly
influenced the entity's financial results. (the papers we have them sign in the beginning)
Accounting must include disclosures made in the past __________ of request date -
ANSWER 6 years
Latest Update
5 O's Optometrist, Ophthalmologist, Optician, Opthalmic medical personnel, Optometric
staff-paraoptometric
What is the difference between optometrist and ophthalmologist - ANSWER Optometrist
is state licensed independent healthcare provider who provides comprehensive eye
health and vision examinations. (Doctor of Optometry) Ophthalmologist is a physician
(D.O. or M.D.) who specializes in medical and surgical care of the eye, they are state
licensed as physicians or surgeons.
A paraoptometric is an allied health professional who, under the direct supervision of a
licensed doctor of optometry, collects patient data, administers routine and technical
tests of patients visual capabilities, and assists in office management.
When should you answer the phone? Answer Before it has finished its 3rd ring
Before placing the call on hold. - ANSWER Make sure the call is not urgent and ask you
are putting the caller on hold so they know
What is triage - ANSWER A method of prioritizing based on sorting symptoms according
to the urgency of medical treatment.
What do you look for through triage questions - ANSWER Chief complaint,
onset/duration, severity, associate symptoms, modify factors/relief
What are the 3 triage categories ANSWER Emergency - must be evaluated immediately,
Urgent - must be seen within 12-24 hours, Routine - to be seen at next available
appointment
, If a patient has pain in the eye and no other symptoms you should. ANSWER Schedule
them immediately
How long does it take to make a good first impression ANSWER 4 Seconds
What is the purpose of a recall program - ANSWER It will promote the practice and aid in
providing on-going eye care for the patients. The recall program sends notification to
patients as to their next examination either through a postcard, letter, or telephone.
When presenting a fee you should. ANSWER Do so in a professional manner. Explain
what services are covered by the fee. Your tone of voice, body language and attitude
are important. Do not apologize for the fee.
The most efficient form of collection is. - ANSWER To have the patient pay when
services are rendered
What is the purpose of HIPAA - ANSWER To improve portability and continuity of health
insurance coverage; to improve access to long term care services and coverage; to
simplify the administration of healthcare.
What is the regulation that coincides with the Privacy Act of 1974 - ANSWER Individuals
have the right to receive an accounting of disclosures of PHI made by your office, with
the exceptions of: treatment, payment, health care operations
What is a disclosure - ANSWER A disclosure is additional information attached to an
entity's financial statement-usually as explanation for activities which have significantly
influenced the entity's financial results. (the papers we have them sign in the beginning)
Accounting must include disclosures made in the past __________ of request date -
ANSWER 6 years
