7 BREW TRAINING STUDY GUIDE SOLUTIONS

7 BREW TRAINING STUDY GUIDE SOLUTIONS Blondie - ANSWER-(The best seller!) - Caramel, vanilla, espresso, Smooth Mix. Triple 7 - ANSWER-White chocolate, Irish cream, 6 shots of espresso, Smooth Mix Brunette - ANSWER-Caramel, hazelnut, espresso, Mocha Mix. Razorberry Energy - ANSWER-Strawberry, raspberry, blackberry, Energy Strawberry smoothie - ANSWER-Strawberry smoothie mix, vanilla soft-serve Sequence of reading back the drink - ANSWER-1. Drink Size (Kids, Small, Medium, or Large) 2. Drink Temperature (Hot, iced, or Chiller) 3. Modifications (Extra Shot, Light Ice, Half-Sweet... the list goes on) 4. Drink Name (Blondie, Brunette, Triple 7) 5. Finish Details, if applicable (Whipped Cream, Caramel Drizzle, Cinnamon Sprinkles) The Vital Foundation of Our Success: Our Culture - ANSWER-The people and culture are what produce our secret sauce: how we make our customers feel. No amount of speed, quality, or smooth operations can replace that. If we stay true to who we are and honor our culture and people, then our people will gladly take care of operations on their own. 4 Keys to Success - ANSWER-1. First Impressions Copyright © OLIVIAWEST2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED Copyright ©Stuvia International BV Page 2/23 2. Customer Service 3. Drink Quality 4. Consistency Our 7 Brew Values - ANSWER-1. Our first job is to take care of our team and have each other's backs. 2. We always have time to remake a drink. 3. Move with a visible sense of urgency - your team is counting on you. 4. We call each other when anything needs immediate attention. 5. If a teammate asks you for help, let them know you are on it. 6. Do more than what you expect from others. 7. Treat every encounter with others as a chance to build them up. In your own words, what is the foundation of our success and how do we hold fast to it? - ANSWER- The people and culture are what produce our secret sauce: how we make our customers feel. No amount of speed, quality, or smooth operations can replace that. If we stay true to who we are and honor our culture and people, then our people will gladly take care of operations on their own. What is our "first job" at 7 Brew? - ANSWER-Our first job is to take care of our team and have each other's backs. If you get sick at 11 pm before you work at 6 a.m. the following morning, how should you reach out to your Copyright © OLIVIAWEST2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED Copyright ©Stuvia International BV Page 3/23 manager to let them know? - ANSWER-We call each other when anything needs immediate attention. If an issue needs attention within 12 hours, we're always happy to get a phone call versus a message. We want to know ASAP so that a shift cover, equipment failure, or inventory shortage gets the attention it needs. When in doubt, reach out! In your own words, what affect should the music we play in the stand have on our team and customers? - ANSWER-Appropriate music for a shift helps set the energy - we sell coffee at a fast-paced drive- thru, and our music should reflect that! The music we play is positive, clean, non-explicit, upbeat, and up to you! Lane This is the foundational role in the stand. The team member on lane carries a heavy responsibility with their role: - ANSWER-• Makes a genuine and unique connection with the customer. • Calls back orders to the crew. • Takes payment. • Ensures all drinks we hand out are as-ordered and top-quality. • Makes sure drinks are well-organized, drink exteriors are clean, and presented flawlessly to the customer. • Moves quickly to ensure a short wait time for the customer. Texter The texter is the first impression that a customer has on our people, which is vital! - ANSWER-• Goes outside when there are three or more cars in line to grab orders. Copyright © OLIVIAWEST2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED Copyright ©Stuvia International BV Page 4/23 • Takes credit/debit card payments outside when we are busy. • Makes sure that the drink makers inside have enough orders to work with, at least three per line. • Whenever not taking orders, runs inside to support the crew. That means running up to the front and refilling the ice chests, stocking cups and lids, refilling sauces, and more! Shots - ANSWER-• Measures out flavor into the cup to start the drink. • Makes espresso and stirs it into the flavor. • Keeps track of incoming drinks and directs the team on which drinks to work on next. • Supports the milk position with their duties (steaming/pouring milk, getting ice cups, etc.) • Makes blended drinks and chillers. Milk - ANSWER-• Steams and pours milk for any hot drinks. • Pours milk for any iced drinks. • Plans ahead to have various steamed milk ready whenever the shots position has flavor and espresso in the cup. • Handles finishing details (whipped cream, drizzle, sprinkles, and lids). • Passes finished drinks to the appropriate lane table. The Big 3 - ANSWER-#1 Have genuine and unique interactions with every customer and your teammates. Speak their language. #2: Use open and positive body language