CPI Certification Test
4 Behavior Levels - Answer-1. Anxiety
2.Defensive
3. Acting Out Person
4. Tension Reduction
Staff Attitude and Approach to Anxiety - Answer-Be Supportive
an emphatic non-judgemental attempt to alleviate anxiety
Staff Attitude and Approach to Defensive - Answer-directive-attempt to control the situation and begin
to set limits
Staff Attitude and Approach Acting Out Person - Answer-non-violent physical crisis intervention
Staff Attitudes for Tension Reduction - Answer-therapeutic rapport decrease in energy regaining of
rationality
integrated Experience - Answer-we can set the tone for whether or not the behavior escalates or de-
escalates
, non-verbal-proxemics (personal space) - Answer-area surrounding your body considered an extension
of self. 1 1/2 to 3 feet (typically) culture, height, gender, age, status, appearance, and familiarity.
kinesics (body language) - Answer-non-verbal message transmitted by motion and body posture.
Factors: eye contact, facial expressions send a very strong message gestures, how we stand
(stance) hands
3 reasons for using the CPI supportive stance - Answer-safety
less threatening
communicates respect
components of the communication pyramid - Answer-verbal communication, para verbal
coomunication, and non-verbal communication
what is paraverbal communication - Answer-how we say what we say
three components of paraverbal communication - Answer-tone
volume
cadence
total voice control
what is the verbal escalation continuum? - Answer-the kite
1. Questioning
2. Refusal
3. Release
4 Behavior Levels - Answer-1. Anxiety
2.Defensive
3. Acting Out Person
4. Tension Reduction
Staff Attitude and Approach to Anxiety - Answer-Be Supportive
an emphatic non-judgemental attempt to alleviate anxiety
Staff Attitude and Approach to Defensive - Answer-directive-attempt to control the situation and begin
to set limits
Staff Attitude and Approach Acting Out Person - Answer-non-violent physical crisis intervention
Staff Attitudes for Tension Reduction - Answer-therapeutic rapport decrease in energy regaining of
rationality
integrated Experience - Answer-we can set the tone for whether or not the behavior escalates or de-
escalates
, non-verbal-proxemics (personal space) - Answer-area surrounding your body considered an extension
of self. 1 1/2 to 3 feet (typically) culture, height, gender, age, status, appearance, and familiarity.
kinesics (body language) - Answer-non-verbal message transmitted by motion and body posture.
Factors: eye contact, facial expressions send a very strong message gestures, how we stand
(stance) hands
3 reasons for using the CPI supportive stance - Answer-safety
less threatening
communicates respect
components of the communication pyramid - Answer-verbal communication, para verbal
coomunication, and non-verbal communication
what is paraverbal communication - Answer-how we say what we say
three components of paraverbal communication - Answer-tone
volume
cadence
total voice control
what is the verbal escalation continuum? - Answer-the kite
1. Questioning
2. Refusal
3. Release
