MAR 3203 DSM 8 REVIEW TEST
The crossover point is that production quantity where __________. -
ANSWER total costs for one process equal total costs for another
process
Low-volume, high-variety production is best suited for which of the
following process strategies? - ANSWER Process Focused
High-volume, low-variety production is best suited for which of the
following process strategies? - ANSWER Product-focused
Which of the following industries is most likely to have low equipment
utilization? - ANSWER Restaurants
The use of information technology to monitor and control a physical
process is known as __________. - ANSWER process control
In mass service and professional service, the operations manager
should focus on __________. - ANSWER human resources
Which of the quadrants in the service process matrix has high labor
intensity and low customization? - ANSWER Mass service
Which of the quadrants in the service process matrix has high labor
intensity and high customization? - ANSWER Professional service
An assembly line is an example of a __________. - ANSWER
repetitive process
Which of the following is not a strategy for improving service
productivity? - ANSWER Mass customization
This type of process-analysis tool is a schematic of the movement of
material, product, or people. - ANSWER Process mapping
The crossover point is that production quantity where __________. -
ANSWER total costs for one process equal total costs for another
process
Low-volume, high-variety production is best suited for which of the
following process strategies? - ANSWER Process Focused
High-volume, low-variety production is best suited for which of the
following process strategies? - ANSWER Product-focused
Which of the following industries is most likely to have low equipment
utilization? - ANSWER Restaurants
The use of information technology to monitor and control a physical
process is known as __________. - ANSWER process control
In mass service and professional service, the operations manager
should focus on __________. - ANSWER human resources
Which of the quadrants in the service process matrix has high labor
intensity and low customization? - ANSWER Mass service
Which of the quadrants in the service process matrix has high labor
intensity and high customization? - ANSWER Professional service
An assembly line is an example of a __________. - ANSWER
repetitive process
Which of the following is not a strategy for improving service
productivity? - ANSWER Mass customization
This type of process-analysis tool is a schematic of the movement of
material, product, or people. - ANSWER Process mapping
