WGU C215 Operations Management PVDC Final examination 2024
WGU C215 Operations
Management PVDC
Final examination
2024
,WGU C215 Operations Management PVDC Final examination 2024
Which definition is used for quality, evaluates how well
a product performs its intended function? - answer
✅✅Fitness for use
14 points for quality improvement - answer ✅✅Which
total quality management (TQM) process was developed
to stress management's responsibility for quality?
ISO 9000 - answer ✅✅Set of international standards on
quality management and quality assurance, critical to
international business
-TQM process consists of 13 published standards and
guidelines
-Like when joint commission shows up at the hospitals
Checklist - answer ✅✅A list of common defects and the
number of observed occurrences of these defects.
,scatter diagram - answer ✅✅a plot of two variables
showing whether they are related
Control Chart - answer ✅✅A graph that shows whether
a sample of data falls within the common or normal
range of variation.
mean - answer ✅✅A statistical measure of central
tendency, or average, based on dividing a total by the
number of individual cases.
assignable causes of variation - answer ✅✅-Causes can
be identified and eliminated
-e.g. poor employee training, worn tool, machine
needing repair
common causes or random - answer ✅✅Stuff you
cannot identify
-Random causes that we cannot identify, unavoidable
, Cpk measures - answer ✅✅How close one is to a target
and how consistent one is with the average performance.
-How closely it measures
Six Sigma - answer ✅✅Technical tolls and people
involvement
The empirical rule, 3 standard deviations. This is 3
sigma's.
6 sigmas and you are almost at 100%
DMAIC
DMAIC (Define, Measure, Analyze, Improve, Control) -
answer ✅✅a six sigma process that outlines the steps
that should be followed to improve an existing business
process
define stage - answer ✅✅includes the voice of the
customer and value stream
Job Design - answer ✅✅It does not have anything to do
with people.
WGU C215 Operations
Management PVDC
Final examination
2024
,WGU C215 Operations Management PVDC Final examination 2024
Which definition is used for quality, evaluates how well
a product performs its intended function? - answer
✅✅Fitness for use
14 points for quality improvement - answer ✅✅Which
total quality management (TQM) process was developed
to stress management's responsibility for quality?
ISO 9000 - answer ✅✅Set of international standards on
quality management and quality assurance, critical to
international business
-TQM process consists of 13 published standards and
guidelines
-Like when joint commission shows up at the hospitals
Checklist - answer ✅✅A list of common defects and the
number of observed occurrences of these defects.
,scatter diagram - answer ✅✅a plot of two variables
showing whether they are related
Control Chart - answer ✅✅A graph that shows whether
a sample of data falls within the common or normal
range of variation.
mean - answer ✅✅A statistical measure of central
tendency, or average, based on dividing a total by the
number of individual cases.
assignable causes of variation - answer ✅✅-Causes can
be identified and eliminated
-e.g. poor employee training, worn tool, machine
needing repair
common causes or random - answer ✅✅Stuff you
cannot identify
-Random causes that we cannot identify, unavoidable
, Cpk measures - answer ✅✅How close one is to a target
and how consistent one is with the average performance.
-How closely it measures
Six Sigma - answer ✅✅Technical tolls and people
involvement
The empirical rule, 3 standard deviations. This is 3
sigma's.
6 sigmas and you are almost at 100%
DMAIC
DMAIC (Define, Measure, Analyze, Improve, Control) -
answer ✅✅a six sigma process that outlines the steps
that should be followed to improve an existing business
process
define stage - answer ✅✅includes the voice of the
customer and value stream
Job Design - answer ✅✅It does not have anything to do
with people.
