Level 2 non-commissioned security officer
Exam |Questions with 100% Correct Answers
Who Are Peace Officers - ✔️✔️(1) Sheriffs, their deputies, and those reserve deputies who hold a
permanent peace officer license issued under Chapter 1701 , Occupations Code; (2) Constables,
deputy constables, and those reserve deputy constables who hold a permanent peace officer
license issued under Chapter 1701, Occupations Code; (3) Marshals or police officers of an
incorporated city, town, or village, and those reserve municipal police officers who hold a
permanent peace officer license issued under Chapter 1701, Occupations Code; (4) Rangers and
officers commissioned by the Public Safety Commission and the Director of the Department of
Public Safety;
Who Are Peace Officers - ✔️✔️Investigators of the district attorneys', criminal district attorneys',
and county attorneys' offices; (6) Law enforcement agents of the Texas Alcoholic Beverage
Commission; (7) Each member of an arson investigating unit commissioned by a city, a county,
or the state; (8) officers commissioned under Section 37.081, Education Code, or Subchapter E,
Chapter 51, Education Code; (9) Officers commissioned by the General Services Commission;
(10) Law enforcement officers commissioned by the Parks and Wildlife Commission;
Who Are Peace Officers - ✔️✔️(11) airport police officers commissioned by a city with a
population of more than 1.18 million that operates an airport that serves commercial air
carriers; (12) airport security personnel commissioned as peace officers by the governing body
of any political subdivision of this state, other than a city described by Subdivision (13)
Municipal Park and recreational patrolmen and security officers; (14) Security officers and
investigators commissioned as peace officers by the comptroller; (15) Officers commissioned by
a water control and improvement district under Section 49.216, Water Code; (16) Officers
commissioned by a board of trustees under Chapter 54, Transportation Code;
Who Are Peace Officers - ✔️✔️(17) Investigators commissioned by the Texas State Board of
Medical Examiners; (18) officers commissioned by the board of managers of the Dallas County
Hospital District, the Tarrant County Hospital District, or the Bexar County Hospital District
under Section 281.057, Health and Safety Code; (19) county park rangers commissioned under
Subchapter E, Chapter 351, Local Government Code; (20) Investigators employed by the Texas
Racing Commission; (21) Officers commissioned under Chapter 554, Occupations Code;
,Who Are Peace Officers - ✔️✔️(22) Officers commissioned by the governing body of a
metropolitan rapid transit authority under Section 451.108, Transportation Code, or by a
regional transportation authority under Section 452.110, Transportation Code; (23)
Investigators commissioned by the attorney general under Section 402.009, Government Code;
(24) Security officers and investigators commissioned as peace officers under Chapter 466,
Government Code; (25) An officer employed by the Texas Department of Health under Section
431.2471, Health and Safety Code; (26) Officers appointed by an appellate court under
Subchapter F, Chapter 53, Government Code; (27) Officers commissioned by the state fire
marshal under Chapter 417, Government Code; {28) An investigator commissioned by the
commissioner of insurance under Article 1.1 OD, Insurance Code;
Who Are Peace Officers - ✔️✔️(29) Apprehension specialists commissioned by the Texas Youth
Commission as officers under Section 61.0931, Human Resources Code; (30) Officers appointed
by the executive director of the Texas Department of Criminal Justice under Section 493.019,
Government Code; (31) investigators commissioned by the Commission on Law Enforcement
Officer Standards and Education under Section 1701.160, Occupations Code; (32) Investigators
commissioned and non-commissioned by the Texas Department on Private Security under
Section 1702.061 (f), Occupations Code; (33) The fire marshal and any officers, inspectors, or
investigators commissioned by an emergency services district under Chapter 775, Health and
Safety Code; (34) Officers commissioned by the State Board of Dental Examiners under Section
254.013, Occupations Code, subject to the limitations imposed by that section. (35)
Investigators commissioned by the Texas Juvenile Probation Commission as officers under
Section 141.055, Human Resources Code; (36) The fire marshal and any related officers,
inspectors or investigators commissioned by a county under Subchapter B, Chapter 352, Local
Government Code.
Conflict Resolution - ✔️✔️As a security officer your job responsibilities will often cause you to
come into contact with the public. Remaining calm and professional will ordinarily make these
encounters stress free. However, occasionally the situation may result in a conflict between you
and another person. Your goal in dealing with people is to persuade them to -gain voluntary
compliance. In order to do this, you have to get them to do what they originally did not want to
do. The best way to gain their cooperation is through the use of effective professional language.
Know Thyself - ✔️✔️Appearance ´Conduct ´Triggers
, The Public: Types of people - ✔️✔️There are two basic types of people you will encounter
through work. The first will respond to your authority and request by complying readily. The
other type will challenge you. This is not usually personal. They simply do not routinely respond
to authority. They are not rule followers. They will ask, "Why?" This opens a dialogue and
requires further attention from you. Respect Both types of people deserve your respect. You
always begin any dialogue where you are seeking voluntary compliance by issuing a request.
You do not demand but simply ask the person.
Face to Face - ✔️✔️Professional Face As a security officer you are going to come into contact
with people from all walks of life on a daily basis. You will not only be representing yourself to
the public but you will be representing your company and client. Every time you open your
mouth you will be speaking for your boss, the company manager, and everyone else in the
organization. If someone in your company treats people poorly, he lowers your credibility and
the credibility of everyone else in your company- and he makes your job more difficult. Any
confrontation is not about you personally; therefore, leave your personal face at home.
Listen Before you Speak - ✔️✔️When dealing with the public you must also be able to read the
person you are dealing with. That person may be under some kind of influence- he may be
under the influence of alcohol, drugs, a misunderstanding, or anger. Therefore, you are going to
have to listen to him carefully- what he says and how he says it. When interacting with
someone who may be under an adverse influence you may have to think for that person. He
may not be able to think rationally for himself at the present time. Your appeal will have to be
in terms and language that he will understand.
In order to communicate effectively with someone, you must put what you say in the most
proper, fitting, and assertive words possible. This process does not have to be difficult; you can
simplify it by using the following elements. - ✔️✔️Know what you are talking about. Think about
what you want and need to communicate. b. Put your thoughts into words that reflect your
meaning. c. When you know what you want to say and have chosen the proper words you are
ready to send, or transmit your message. One thing to remember: communication is
accomplished primarily through nonverbal signals (facial expressions, body language, etc.) and
tone of voice. The words of the message have the least influence.
Listen Before you Speak - ✔️✔️´ A persons' history or background will determine how that
person hears the message that you send. Each person has different experiences to relate to in a
given situation. What might work for an elderly person may not work for an affluent, young
Exam |Questions with 100% Correct Answers
Who Are Peace Officers - ✔️✔️(1) Sheriffs, their deputies, and those reserve deputies who hold a
permanent peace officer license issued under Chapter 1701 , Occupations Code; (2) Constables,
deputy constables, and those reserve deputy constables who hold a permanent peace officer
license issued under Chapter 1701, Occupations Code; (3) Marshals or police officers of an
incorporated city, town, or village, and those reserve municipal police officers who hold a
permanent peace officer license issued under Chapter 1701, Occupations Code; (4) Rangers and
officers commissioned by the Public Safety Commission and the Director of the Department of
Public Safety;
Who Are Peace Officers - ✔️✔️Investigators of the district attorneys', criminal district attorneys',
and county attorneys' offices; (6) Law enforcement agents of the Texas Alcoholic Beverage
Commission; (7) Each member of an arson investigating unit commissioned by a city, a county,
or the state; (8) officers commissioned under Section 37.081, Education Code, or Subchapter E,
Chapter 51, Education Code; (9) Officers commissioned by the General Services Commission;
(10) Law enforcement officers commissioned by the Parks and Wildlife Commission;
Who Are Peace Officers - ✔️✔️(11) airport police officers commissioned by a city with a
population of more than 1.18 million that operates an airport that serves commercial air
carriers; (12) airport security personnel commissioned as peace officers by the governing body
of any political subdivision of this state, other than a city described by Subdivision (13)
Municipal Park and recreational patrolmen and security officers; (14) Security officers and
investigators commissioned as peace officers by the comptroller; (15) Officers commissioned by
a water control and improvement district under Section 49.216, Water Code; (16) Officers
commissioned by a board of trustees under Chapter 54, Transportation Code;
Who Are Peace Officers - ✔️✔️(17) Investigators commissioned by the Texas State Board of
Medical Examiners; (18) officers commissioned by the board of managers of the Dallas County
Hospital District, the Tarrant County Hospital District, or the Bexar County Hospital District
under Section 281.057, Health and Safety Code; (19) county park rangers commissioned under
Subchapter E, Chapter 351, Local Government Code; (20) Investigators employed by the Texas
Racing Commission; (21) Officers commissioned under Chapter 554, Occupations Code;
,Who Are Peace Officers - ✔️✔️(22) Officers commissioned by the governing body of a
metropolitan rapid transit authority under Section 451.108, Transportation Code, or by a
regional transportation authority under Section 452.110, Transportation Code; (23)
Investigators commissioned by the attorney general under Section 402.009, Government Code;
(24) Security officers and investigators commissioned as peace officers under Chapter 466,
Government Code; (25) An officer employed by the Texas Department of Health under Section
431.2471, Health and Safety Code; (26) Officers appointed by an appellate court under
Subchapter F, Chapter 53, Government Code; (27) Officers commissioned by the state fire
marshal under Chapter 417, Government Code; {28) An investigator commissioned by the
commissioner of insurance under Article 1.1 OD, Insurance Code;
Who Are Peace Officers - ✔️✔️(29) Apprehension specialists commissioned by the Texas Youth
Commission as officers under Section 61.0931, Human Resources Code; (30) Officers appointed
by the executive director of the Texas Department of Criminal Justice under Section 493.019,
Government Code; (31) investigators commissioned by the Commission on Law Enforcement
Officer Standards and Education under Section 1701.160, Occupations Code; (32) Investigators
commissioned and non-commissioned by the Texas Department on Private Security under
Section 1702.061 (f), Occupations Code; (33) The fire marshal and any officers, inspectors, or
investigators commissioned by an emergency services district under Chapter 775, Health and
Safety Code; (34) Officers commissioned by the State Board of Dental Examiners under Section
254.013, Occupations Code, subject to the limitations imposed by that section. (35)
Investigators commissioned by the Texas Juvenile Probation Commission as officers under
Section 141.055, Human Resources Code; (36) The fire marshal and any related officers,
inspectors or investigators commissioned by a county under Subchapter B, Chapter 352, Local
Government Code.
Conflict Resolution - ✔️✔️As a security officer your job responsibilities will often cause you to
come into contact with the public. Remaining calm and professional will ordinarily make these
encounters stress free. However, occasionally the situation may result in a conflict between you
and another person. Your goal in dealing with people is to persuade them to -gain voluntary
compliance. In order to do this, you have to get them to do what they originally did not want to
do. The best way to gain their cooperation is through the use of effective professional language.
Know Thyself - ✔️✔️Appearance ´Conduct ´Triggers
, The Public: Types of people - ✔️✔️There are two basic types of people you will encounter
through work. The first will respond to your authority and request by complying readily. The
other type will challenge you. This is not usually personal. They simply do not routinely respond
to authority. They are not rule followers. They will ask, "Why?" This opens a dialogue and
requires further attention from you. Respect Both types of people deserve your respect. You
always begin any dialogue where you are seeking voluntary compliance by issuing a request.
You do not demand but simply ask the person.
Face to Face - ✔️✔️Professional Face As a security officer you are going to come into contact
with people from all walks of life on a daily basis. You will not only be representing yourself to
the public but you will be representing your company and client. Every time you open your
mouth you will be speaking for your boss, the company manager, and everyone else in the
organization. If someone in your company treats people poorly, he lowers your credibility and
the credibility of everyone else in your company- and he makes your job more difficult. Any
confrontation is not about you personally; therefore, leave your personal face at home.
Listen Before you Speak - ✔️✔️When dealing with the public you must also be able to read the
person you are dealing with. That person may be under some kind of influence- he may be
under the influence of alcohol, drugs, a misunderstanding, or anger. Therefore, you are going to
have to listen to him carefully- what he says and how he says it. When interacting with
someone who may be under an adverse influence you may have to think for that person. He
may not be able to think rationally for himself at the present time. Your appeal will have to be
in terms and language that he will understand.
In order to communicate effectively with someone, you must put what you say in the most
proper, fitting, and assertive words possible. This process does not have to be difficult; you can
simplify it by using the following elements. - ✔️✔️Know what you are talking about. Think about
what you want and need to communicate. b. Put your thoughts into words that reflect your
meaning. c. When you know what you want to say and have chosen the proper words you are
ready to send, or transmit your message. One thing to remember: communication is
accomplished primarily through nonverbal signals (facial expressions, body language, etc.) and
tone of voice. The words of the message have the least influence.
Listen Before you Speak - ✔️✔️´ A persons' history or background will determine how that
person hears the message that you send. Each person has different experiences to relate to in a
given situation. What might work for an elderly person may not work for an affluent, young
