VIVINT QUESTIONS AND ANSWERS
Q:6Who6signs6the6agreements6and6does6the6digital6survey?6-6ans--
The6customer6who's6name6is6on6the6account.6No6exceptions!
Q:6What6partners6do6we6use6to6finance6the6equipment?6-6ans--Citizens6and6Fortiva
Q:6Why6is6VIVINT6better?6Them6vs.6Us6-6ans--Upfront6cost6vs.6finance
DIY6vs.6professional6install6
Phone6call6vs.626way6voice
Multiple6apps6vs.6one6app
Price6rises6vs.6lowers
3rd6party6drama6vs.6in6house
Hardware6vs.6software
WiFi6vs.6cellular
Motion6clips6vs.6continuous6
Limited6warranty6vs.6lifetime
Q:6What6are6the6"Can6We6Pay6Questions?"6-6ans--1.6Are6you6the6homeowner?
2.6Do6you6consider6yourselves6vocal6people?6
3.6Would6you6use6the6system6more6when6home,6away,6or6both?
4.6How6often6would6you6use6this6system?6Weekly?6Daily?6Monthly?
5.6If6a6friend6asked6you6why6you6got6vivint6as6opposed6to6ADT,6Nest6or66.66.6Ring6what6w
ould6you6say6and6why?
7.6What6are6your636favorite6devices6or6features6in6the6system6and6why?
8.6Would6you6be6okay6leaving6our6vivint6sign6in6the6yard?
9.6Is6it6okay6we6use6your6name6as6a6positive6reference6in6the6neighborhood?
10.6Would6you6have6any6problems6working6with6our6techs6schedule6to6get6the6best6deal?
Q:6How6do6you6help6a6customer6get6a6new6sign6-6ans--Email:
Q:6If6a6customer6is6having6trouble6with6system,6who6should6they6contact?6-6ans--
Customer6loyalty6877.275.01776
Or
Q:6If6customer6is6in6need6of6immediate6attention6or6you6need6help6saving6an6account6fro
m6canceling,6who6should6you6contact?6-6ans--
6and6explain6the6situation.6Be6sure6to6include6customers6name6an
d6account6number.
, Q:6What6are6good6ways6to6build6rapport6with6customers?6-6ans--
1.6Use6customers6name,6a6lot6
2.6Compliment6something6about6them6or6home
3.6Find6common6ground
4.6Match6&6mirror6mannerisms6and6speech
Q:6Which6homes6should6you6first6talk6to6when6starting6a6new6area?6-6ans--
Existing6VIVINT6customers.6Make6sure6their6satisfied6with6their6service6and6ask6for6a6pos
t6on6the6neighborhood6page
Q:6What's6the6fastest6way6to6succeed6in6this6job?6-6ans--
Work6all6the6hours,6train6with6people6who6are6selling6consistently,6and6maintain6a6positiv
e6attitude6No6Matter6What.
Q:6In6what6correct6order6should6you6prospect6houses?
6(Who6should6you6talk6to6first6and6then6save6for6last)6-6ans---626cars6+6alarm6sign
-616car6+6alarm6sign
-626cars6+6no6sign
-616car6+6no6sign
Q:6What6is6the6purpose6of6the6can6we6pay6questions?6-6ans--
The6purpose6of6the6questions,6is6for6the6customer6to6sell6themselves.
Q:6How6do6we6properly6prep6the6close?6-
6ans--"Just6so6you6know,6with6these6home,6because6were6covering6all6the6upfront6cost,6d
iscounting6the6service,6and6our6trucks6are6here6with6us...6once6I'm6done6explaining6every
thing,6it6does6come6down6to6a6simple6yes6or6no6to6try6it6out.6Does6that6make6sense?
6And6does6that6sound6fair?"
Q:6Who6do6you6call6when6having6trouble6with6street6genie?6-6ans--
Account6creation6888.324.5771
Q:6Who6do6you6call6for6employee6questions?6(pay,6iPad6trouble,6onboarding)6-6ans--
1stop6877.327.5279
Q:6Who6do6you6call6to6schedule6an6install6that6is6out6of6your6area6code?6-6ans--
Scheduling6844.377.5261
Q:6How6do6you6add6payment6to6account?6-6ans--Use6card6reader6or6call6833.638.0930
Q:6What6does6it6mean6to6personalize6the6settings6of6their6new6vivint6system?6-6ans--
They6can6set6rules6and6notifications6that6best6suit6their6way6of6living.
Ex:611pm6front6door6locks6automatically,6thermostat6changes6when6your6a6certain6distan
ce6from6home,6notified6when6doors6are6left6open6for6too6long,6set6cameras6to6focus6on6c
ertain6things6during6particular6hours6of6the6day..etc.6A6Lot6of6Micromanaging
Q:6Who6signs6the6agreements6and6does6the6digital6survey?6-6ans--
The6customer6who's6name6is6on6the6account.6No6exceptions!
Q:6What6partners6do6we6use6to6finance6the6equipment?6-6ans--Citizens6and6Fortiva
Q:6Why6is6VIVINT6better?6Them6vs.6Us6-6ans--Upfront6cost6vs.6finance
DIY6vs.6professional6install6
Phone6call6vs.626way6voice
Multiple6apps6vs.6one6app
Price6rises6vs.6lowers
3rd6party6drama6vs.6in6house
Hardware6vs.6software
WiFi6vs.6cellular
Motion6clips6vs.6continuous6
Limited6warranty6vs.6lifetime
Q:6What6are6the6"Can6We6Pay6Questions?"6-6ans--1.6Are6you6the6homeowner?
2.6Do6you6consider6yourselves6vocal6people?6
3.6Would6you6use6the6system6more6when6home,6away,6or6both?
4.6How6often6would6you6use6this6system?6Weekly?6Daily?6Monthly?
5.6If6a6friend6asked6you6why6you6got6vivint6as6opposed6to6ADT,6Nest6or66.66.6Ring6what6w
ould6you6say6and6why?
7.6What6are6your636favorite6devices6or6features6in6the6system6and6why?
8.6Would6you6be6okay6leaving6our6vivint6sign6in6the6yard?
9.6Is6it6okay6we6use6your6name6as6a6positive6reference6in6the6neighborhood?
10.6Would6you6have6any6problems6working6with6our6techs6schedule6to6get6the6best6deal?
Q:6How6do6you6help6a6customer6get6a6new6sign6-6ans--Email:
Q:6If6a6customer6is6having6trouble6with6system,6who6should6they6contact?6-6ans--
Customer6loyalty6877.275.01776
Or
Q:6If6customer6is6in6need6of6immediate6attention6or6you6need6help6saving6an6account6fro
m6canceling,6who6should6you6contact?6-6ans--
6and6explain6the6situation.6Be6sure6to6include6customers6name6an
d6account6number.
, Q:6What6are6good6ways6to6build6rapport6with6customers?6-6ans--
1.6Use6customers6name,6a6lot6
2.6Compliment6something6about6them6or6home
3.6Find6common6ground
4.6Match6&6mirror6mannerisms6and6speech
Q:6Which6homes6should6you6first6talk6to6when6starting6a6new6area?6-6ans--
Existing6VIVINT6customers.6Make6sure6their6satisfied6with6their6service6and6ask6for6a6pos
t6on6the6neighborhood6page
Q:6What's6the6fastest6way6to6succeed6in6this6job?6-6ans--
Work6all6the6hours,6train6with6people6who6are6selling6consistently,6and6maintain6a6positiv
e6attitude6No6Matter6What.
Q:6In6what6correct6order6should6you6prospect6houses?
6(Who6should6you6talk6to6first6and6then6save6for6last)6-6ans---626cars6+6alarm6sign
-616car6+6alarm6sign
-626cars6+6no6sign
-616car6+6no6sign
Q:6What6is6the6purpose6of6the6can6we6pay6questions?6-6ans--
The6purpose6of6the6questions,6is6for6the6customer6to6sell6themselves.
Q:6How6do6we6properly6prep6the6close?6-
6ans--"Just6so6you6know,6with6these6home,6because6were6covering6all6the6upfront6cost,6d
iscounting6the6service,6and6our6trucks6are6here6with6us...6once6I'm6done6explaining6every
thing,6it6does6come6down6to6a6simple6yes6or6no6to6try6it6out.6Does6that6make6sense?
6And6does6that6sound6fair?"
Q:6Who6do6you6call6when6having6trouble6with6street6genie?6-6ans--
Account6creation6888.324.5771
Q:6Who6do6you6call6for6employee6questions?6(pay,6iPad6trouble,6onboarding)6-6ans--
1stop6877.327.5279
Q:6Who6do6you6call6to6schedule6an6install6that6is6out6of6your6area6code?6-6ans--
Scheduling6844.377.5261
Q:6How6do6you6add6payment6to6account?6-6ans--Use6card6reader6or6call6833.638.0930
Q:6What6does6it6mean6to6personalize6the6settings6of6their6new6vivint6system?6-6ans--
They6can6set6rules6and6notifications6that6best6suit6their6way6of6living.
Ex:611pm6front6door6locks6automatically,6thermostat6changes6when6your6a6certain6distan
ce6from6home,6notified6when6doors6are6left6open6for6too6long,6set6cameras6to6focus6on6c
ertain6things6during6particular6hours6of6the6day..etc.6A6Lot6of6Micromanaging
