MGT103 Final Exam |132 Questions
with 100% Correct Answers
d - ✔ ✔ Delta Corp. introduced a new set of policies, giving its employees more flexibility in work
timings. This decision was made in response to complaints from employees about fatigue. Which step
of the rational decision-making process is illustrated in the scenario?
a. Defining the situation
b. Evaluating the possible alternatives
c. Selecting the alternative
d. Implementing an alternative
e. Evaluating decision effectiveness
b - ✔ ✔ The classical decision model is a prescriptive approach, meaning that it
a. provides managers with alternatives.
b. tells managers how they should make decisions.
c. assumes all decisions are made subjectively.
d. allows no room for flexibility.
e. describes how decisions often are actually made.
d - ✔ ✔ By recognizing the _____ aspect of decision making, the administrative model better reflects
subjective considerations.
a. Rational
b. Groupthink
c. Classical
d. Behavioral
,e. Sequential
b - ✔ ✔ The Delphi group technique is a group decision-making technique in which:
a. the members are involved in extensive discussions with each other.
b. the opinions of group member are combined and averaged.
c. the daily operational problems of an organization are addressed.
d. the members are most likely to indulge in groupthink.
e. the members are most likely to be first-line employees belonging to the same department.
d - ✔ ✔ _____ is power that has been legitimized by the organization.
a. Entropy
b. Process gain
c. Synergy
d. Authority
c - ✔ ✔ Relish Inc. is a large corporation in the food industry that manufactures canned foods,
confectionery, and baked foods. The organization has a separate department for each of these types of
food manufactured. Each department integrates all the activities required to manage its respective line
of food. Which of the following types of departmentalization is illustrated in the scenario?
a. Sequential
b. Customer
c. Product
d. Location
e. Functional
d - ✔ ✔ In _____ technology, raw materials are transformed to a finished product by a series of machine
transformations in such a way that the composition of the materials themselves is changed.
a.product-customization
b. large-batch
c. mass-production
,d. continuous-process
b - ✔ ✔ A(n) _____ is a management model of organization design based on a legitimate and formal
system of authority.
a. Adhocracy
b. Bureaucracy
c. Entropy
d. Autocracy
c - ✔ ✔ Alpha Corp. has divided its business into a number of sub units. This organization change is
an example of change in the area of
a. people.
b. operations.
c. structure and design.
d. social responsibility.
b - ✔ ✔ What are the three steps in the Lewin model?
a. Recognizing, planning, implementing
b. Unfreezing, implementing, refreezing
c. Unfreezing, goal setting, refreezing
d. Unfreezing, refreezing, evaluating
b - ✔ ✔ Which of the following can help make the reengineering process more
effective? a. Limiting communication
b. Creating a sense of urgency in the organization
c. Adopting a highly centralized organizational
structure d. Refraining from making extensive changes
, d - ✔ ✔ A manager expends extra effort because she has been told that she will get a $50,000 bonus
if her team meets its quota. She also feels stress because she has been informed that she will be put
on probation if she does not get her team to perform above last year's total. Which of the following
does this scenario illustrate?
a. Equity theory
b. Maslow's esteem needs
c. Two-factor theory
d. Performance-to-outcome expectancy
d - ✔ ✔ In expectancy theory, raises, promotions, stress and resentment are all _____ of an individual's
behaviors.
a. Factors
b. Motivations
c. Reinforcements
d. Outcomes
c - ✔ ✔ _____ focuses on how much people want something and how likely they think they are to get it.
a. Maslow's hierarchy
b. Two-factor theory
c. Expectancy theory
d. Reinforcement theory
a - ✔ ✔ Tyler is the marketing manager at MarketAds Inc., and Emily is an account manager reporting
to him. Tyler instructs Emily to improve public opinion. The goal that Emily was given lacks goal
a. specificity.
b. acceptance.
c. conformity.
d. difficulty.
d - ✔ ✔ An individual who is motivating and inspiring people to energize them to overcome barriers
by satisfying basic human needs is fulfilling what role and activity?
with 100% Correct Answers
d - ✔ ✔ Delta Corp. introduced a new set of policies, giving its employees more flexibility in work
timings. This decision was made in response to complaints from employees about fatigue. Which step
of the rational decision-making process is illustrated in the scenario?
a. Defining the situation
b. Evaluating the possible alternatives
c. Selecting the alternative
d. Implementing an alternative
e. Evaluating decision effectiveness
b - ✔ ✔ The classical decision model is a prescriptive approach, meaning that it
a. provides managers with alternatives.
b. tells managers how they should make decisions.
c. assumes all decisions are made subjectively.
d. allows no room for flexibility.
e. describes how decisions often are actually made.
d - ✔ ✔ By recognizing the _____ aspect of decision making, the administrative model better reflects
subjective considerations.
a. Rational
b. Groupthink
c. Classical
d. Behavioral
,e. Sequential
b - ✔ ✔ The Delphi group technique is a group decision-making technique in which:
a. the members are involved in extensive discussions with each other.
b. the opinions of group member are combined and averaged.
c. the daily operational problems of an organization are addressed.
d. the members are most likely to indulge in groupthink.
e. the members are most likely to be first-line employees belonging to the same department.
d - ✔ ✔ _____ is power that has been legitimized by the organization.
a. Entropy
b. Process gain
c. Synergy
d. Authority
c - ✔ ✔ Relish Inc. is a large corporation in the food industry that manufactures canned foods,
confectionery, and baked foods. The organization has a separate department for each of these types of
food manufactured. Each department integrates all the activities required to manage its respective line
of food. Which of the following types of departmentalization is illustrated in the scenario?
a. Sequential
b. Customer
c. Product
d. Location
e. Functional
d - ✔ ✔ In _____ technology, raw materials are transformed to a finished product by a series of machine
transformations in such a way that the composition of the materials themselves is changed.
a.product-customization
b. large-batch
c. mass-production
,d. continuous-process
b - ✔ ✔ A(n) _____ is a management model of organization design based on a legitimate and formal
system of authority.
a. Adhocracy
b. Bureaucracy
c. Entropy
d. Autocracy
c - ✔ ✔ Alpha Corp. has divided its business into a number of sub units. This organization change is
an example of change in the area of
a. people.
b. operations.
c. structure and design.
d. social responsibility.
b - ✔ ✔ What are the three steps in the Lewin model?
a. Recognizing, planning, implementing
b. Unfreezing, implementing, refreezing
c. Unfreezing, goal setting, refreezing
d. Unfreezing, refreezing, evaluating
b - ✔ ✔ Which of the following can help make the reengineering process more
effective? a. Limiting communication
b. Creating a sense of urgency in the organization
c. Adopting a highly centralized organizational
structure d. Refraining from making extensive changes
, d - ✔ ✔ A manager expends extra effort because she has been told that she will get a $50,000 bonus
if her team meets its quota. She also feels stress because she has been informed that she will be put
on probation if she does not get her team to perform above last year's total. Which of the following
does this scenario illustrate?
a. Equity theory
b. Maslow's esteem needs
c. Two-factor theory
d. Performance-to-outcome expectancy
d - ✔ ✔ In expectancy theory, raises, promotions, stress and resentment are all _____ of an individual's
behaviors.
a. Factors
b. Motivations
c. Reinforcements
d. Outcomes
c - ✔ ✔ _____ focuses on how much people want something and how likely they think they are to get it.
a. Maslow's hierarchy
b. Two-factor theory
c. Expectancy theory
d. Reinforcement theory
a - ✔ ✔ Tyler is the marketing manager at MarketAds Inc., and Emily is an account manager reporting
to him. Tyler instructs Emily to improve public opinion. The goal that Emily was given lacks goal
a. specificity.
b. acceptance.
c. conformity.
d. difficulty.
d - ✔ ✔ An individual who is motivating and inspiring people to energize them to overcome barriers
by satisfying basic human needs is fulfilling what role and activity?
