USPS 421 - SSA ACADEMY 2024 Day 3
with correct Answers
False. - Answers -True or False. The USPS uses tax dollars to fund operations.
The Security and Sanctity of Mail - Answers -Theft, deliberate destruction, delay, and
opening/breaking of the seals of mail all compromises what?
Universal service obligation - Answers -The USPS Mission statement is to serve the
American people, and through the ___________, bind our nation together by
maintaining and operating our unique, vital, and resilient infrastructure.
A federal search warrant - Answers -Minus a few exceptions, what is generally required
to open or break the seal of any mail class?
US Postal Inspection Service (USPIS) - Answers -Who is the primary law enforcement
of USPS? Provide complete answer.
Office of Inspector General (OIG) - Answers -What is the independent agency within the
USPS that performs audits on and investigates postal employees? Provide complete
answer.
USPIS - postal offenses and postal-related civil matters
OIG - investigates fraud/crime within USPS by employees - Answers -What is the
difference between USPIS and OIG?
Supervisors - Answers -Who are responsible for ensuring that employees are properly
trained and well informed?
Managers and Postmasters - Answers -Who manage post office daily operations and
serve as business leaders and community anchors?
Sales and Services Distribution Associate (SSDA) - Answers -Who performs many of
the same duties as an SSA but also support back office distribution functions? Provide
complete answer.
Sales and Services Associate (SSA) - Answers -Who ensures the correct processes are
followed and customer needs are met? Provide complete answer.
, Lobby Assistant - Answers -Who helps customers with package pickups, identifies
mailing needs, ensures customers complete required forms before reaching the
window?
Lead Sales and Services Associate (LSSA) - Answers -Who maintains a
comprehensive working knowledge of regulations ruling policy and procedures relating
to all phases of retail services? Provide complete answer.
1. Deliver Your First Impression
2. Act With Courtesy and Urgency
3. Keeping It Clean and Pristine
4. Delivering the Pride Inside
5. It's Game Time
6. Solutions Are Your Specialty - Answers -What are the 6 Retail Moments that Matter?
www.usps.com - Answers -What is the Post Office Website?
PME, PM, PO Boxes, and Insurance - Answers -What are the USPS Premium
Services?
Squarely face the person
Open your posture
Lean towards the sender
Eye contact maintained
Relax while attending - Answers -What is S.O.L.E.R.?
Acknowledge
Greet
Inquire
Suggest
Thank - Answers -What is A+GIST?
"Does this item contain anything liquid, fragile, perishable or potentially hazardous such
as lithium batteries, perfume, mercury, or aerosols?" - Answers -What is the HazMat
question? *NOTE: If you weigh it, you ask it.
Letters, Flats, Machinable Parcels, Irregular Parcels, and Nonmachinable Parcels -
Answers -What are the five processing categories in USPS?
3.5 ounces - Answers -What is the maximum weight of FC Letters?
5 x 3.5 x 0.007 inches - Answers -What are the minimum dimensions of a letter?
11.5 x 6.125 x 0.25 inches - Answers -What are the maximum dimensions of a letter?
6 x 4.25 x 0.016 inches - Answers -What are the maximum dimensions of a postcard?
with correct Answers
False. - Answers -True or False. The USPS uses tax dollars to fund operations.
The Security and Sanctity of Mail - Answers -Theft, deliberate destruction, delay, and
opening/breaking of the seals of mail all compromises what?
Universal service obligation - Answers -The USPS Mission statement is to serve the
American people, and through the ___________, bind our nation together by
maintaining and operating our unique, vital, and resilient infrastructure.
A federal search warrant - Answers -Minus a few exceptions, what is generally required
to open or break the seal of any mail class?
US Postal Inspection Service (USPIS) - Answers -Who is the primary law enforcement
of USPS? Provide complete answer.
Office of Inspector General (OIG) - Answers -What is the independent agency within the
USPS that performs audits on and investigates postal employees? Provide complete
answer.
USPIS - postal offenses and postal-related civil matters
OIG - investigates fraud/crime within USPS by employees - Answers -What is the
difference between USPIS and OIG?
Supervisors - Answers -Who are responsible for ensuring that employees are properly
trained and well informed?
Managers and Postmasters - Answers -Who manage post office daily operations and
serve as business leaders and community anchors?
Sales and Services Distribution Associate (SSDA) - Answers -Who performs many of
the same duties as an SSA but also support back office distribution functions? Provide
complete answer.
Sales and Services Associate (SSA) - Answers -Who ensures the correct processes are
followed and customer needs are met? Provide complete answer.
, Lobby Assistant - Answers -Who helps customers with package pickups, identifies
mailing needs, ensures customers complete required forms before reaching the
window?
Lead Sales and Services Associate (LSSA) - Answers -Who maintains a
comprehensive working knowledge of regulations ruling policy and procedures relating
to all phases of retail services? Provide complete answer.
1. Deliver Your First Impression
2. Act With Courtesy and Urgency
3. Keeping It Clean and Pristine
4. Delivering the Pride Inside
5. It's Game Time
6. Solutions Are Your Specialty - Answers -What are the 6 Retail Moments that Matter?
www.usps.com - Answers -What is the Post Office Website?
PME, PM, PO Boxes, and Insurance - Answers -What are the USPS Premium
Services?
Squarely face the person
Open your posture
Lean towards the sender
Eye contact maintained
Relax while attending - Answers -What is S.O.L.E.R.?
Acknowledge
Greet
Inquire
Suggest
Thank - Answers -What is A+GIST?
"Does this item contain anything liquid, fragile, perishable or potentially hazardous such
as lithium batteries, perfume, mercury, or aerosols?" - Answers -What is the HazMat
question? *NOTE: If you weigh it, you ask it.
Letters, Flats, Machinable Parcels, Irregular Parcels, and Nonmachinable Parcels -
Answers -What are the five processing categories in USPS?
3.5 ounces - Answers -What is the maximum weight of FC Letters?
5 x 3.5 x 0.007 inches - Answers -What are the minimum dimensions of a letter?
11.5 x 6.125 x 0.25 inches - Answers -What are the maximum dimensions of a letter?
6 x 4.25 x 0.016 inches - Answers -What are the maximum dimensions of a postcard?
