PSE Window Clerk Exam Questions and
Answers
Does iithe iiPostal iiService iireceive iitax iidollars iifor iioperating iiexpenses? ii- iiAnswers ii-
No
What iidoes iithe iiPostal iiService iirely iion iito iifund iiits iioperations? ii- iiAnswers ii-The iisale
iiof iipostage, iiproducts, iiand iiservices
What's iithe iiPostal iiService's iiresponsibility iiof iimail? ii- iiAnswers ii-To iipreserve iiand
iiprotect iithe iisecurity iiand iisanctity iiof iithe iimail iiin iiits iicustody iifrom iitampering.
Postal iiService iiemployees iiare iimandated iiby iifederal iilaw iito ii_____ iiand ii_____ iiall
iimail iiplaced iiin iiits ii____. ii- iiAnswers ii-Preserve, iiprotect, iicustody.
Postal iiInspectors ii- iiAnswers ii-Investigate iitheft iiby iinon-employees iiand iicontract
iiemployees
OIG iiAgents ii- iiAnswers ii-Investigate iitheft iiby iiemployees
Who iiempowered iithe iiU.S. iiPostal iiInspection iiService iito iiinvestigate iipostal iioffense
iiand iipostal-related iicivil iimatters? ii- iiAnswers ii-Congress
What iifour iiterms iiis iithe iiPostal iiService iiassociated iiwith? ii- iiAnswers ii-Mail, iitrust,
iipatriotism iiand iifederal iigovernment
Practice iiActively iiAttending iiby iiremembering iiS.O.L.E.R. iiWhat iidoes iiit iistand iifor? ii-
iiAnswers ii-Squarely iiface iithe iiperson
Open iiyour iiposture
Lean iitowards iithe iisender
Eye iicontact iimaintained
Relax iiwhile iiattending
In iithe iiabsence iiof iivalue, ii___ iiusually iibecomes iithe iidetermining iidecision iicriteria. ii-
iiAnswers ii-Price
Define iiA+GIST ii- iiAnswers ii-Acknowledge/Greet, iiInquire, iiSuggest, iiand iiThank
What iiare iithe iiPostal iiService's iiCompetitive iiProducts? ii- iiAnswers ii-Shipping iiServices
, Any iimailable iiitem iithat iiweighs ii___ iior iiless iican iibe iisent iiby iiFirst-Class iiMail. ii-
iiAnswers ii-13 iiounces
What iidoes iithe iiprice iiof iiFirst-Class iiPackage iiService-Retail iiinclude?
ii(Forwarding/Return) ii- iiAnswers ii-Forwarding iifor iiup iito ii12 iimonths iiand iireturn iiservice
iiif iithe iimail iipiece iiis iiundeliverable.
What iishipping iiservice iican iipackages iiover ii108 iiinches iiship iithrough? ii- iiAnswers ii-
USPS iiRetail iiGround
What iiservice iiis iithe iiPostal iiService iimarket iidominant iiwith iino iicompetition? ii-
iiAnswers ii-Mailing iiservices
What iikind iiof iiitems iimust iibe iimailed iias iiFirst-Class iimail, iiPriority iimail, iior iiupgraded
iito iipriority iimail iiexpress? ii- iiAnswers ii-Handwritten iior iitypewritten iipersonal
iicorrespondence iisuch iias iibills iior iistatements iiof iiaccount, iipostcards, iiand iiBusiness
iiReply iiMail
What iiclass iiof iimail iiare iiauthorized iipublications iisuch iias iimagazines iiand
iinewspapers iiwhose iiprimary iipurpose iiis iitransmitting iiinformation? ii- iiAnswers ii-
Periodicals
What iiqualifies iia iimailer iifor iiUSPS iiMarketing iiMail? ii- iiAnswers ii-Mailers iimust iihave
iiat iileast ii200 iipieces iior ii50 iipounds iiof iipieces iiper iimailing
What iiqualifies iia iicustomer iifor iiEvery iiDoor iiDirect iiMail ii(EDDM)? ii- iiAnswers ii-
Customers iithat iimail ii5,000 iior iifewer iiflat-sized iimail iipieces iiwithin iian iiarea iiserviced
iiby iia iisingle iipost iioffice
How iidoes iia iishipment iiqualify iifor iiLibrary iiMail? ii- iiAnswers ii-It iimust iibe iisent iito, iifrom
iior iibetween iieducational iiorganizations, iimuseums iiand iiother iiqualified iiorganizations
What iicontent iiis iiMedia iiMail iilimited iito? ii- iiAnswers ii-Books, iisound iirecordings,
iirecorded iivideo iitapes, iiprinted iimusic, iiand iirecorded iicomputer-readable iimedia
Where iidoes iithe iiaddress iigo iion iia iimail iipiece? ii- iiAnswers ii-It iimust iibe iivisible iiand
iilegible iion iithe iiside iiof iithe iipiece iibearing iipostage
What iido iiPremier iiProducts iiprovide? ii- iiAnswers ii-Meeting iicustomers' iineeds iiand
iiincrease iirevenue
Preferred iiservices iithat iiusually iioffer iithe iicustomer iithe iibest iivalue iiis:
a.) iiFirst-Class iiMail iiand iiParcel iiPost
b.) iiParcel iiSelect iiand iiPriority iiMail
c.) iiPriority iiMail iiExpress iiand iiFirst-Class iiMail
Answers
Does iithe iiPostal iiService iireceive iitax iidollars iifor iioperating iiexpenses? ii- iiAnswers ii-
No
What iidoes iithe iiPostal iiService iirely iion iito iifund iiits iioperations? ii- iiAnswers ii-The iisale
iiof iipostage, iiproducts, iiand iiservices
What's iithe iiPostal iiService's iiresponsibility iiof iimail? ii- iiAnswers ii-To iipreserve iiand
iiprotect iithe iisecurity iiand iisanctity iiof iithe iimail iiin iiits iicustody iifrom iitampering.
Postal iiService iiemployees iiare iimandated iiby iifederal iilaw iito ii_____ iiand ii_____ iiall
iimail iiplaced iiin iiits ii____. ii- iiAnswers ii-Preserve, iiprotect, iicustody.
Postal iiInspectors ii- iiAnswers ii-Investigate iitheft iiby iinon-employees iiand iicontract
iiemployees
OIG iiAgents ii- iiAnswers ii-Investigate iitheft iiby iiemployees
Who iiempowered iithe iiU.S. iiPostal iiInspection iiService iito iiinvestigate iipostal iioffense
iiand iipostal-related iicivil iimatters? ii- iiAnswers ii-Congress
What iifour iiterms iiis iithe iiPostal iiService iiassociated iiwith? ii- iiAnswers ii-Mail, iitrust,
iipatriotism iiand iifederal iigovernment
Practice iiActively iiAttending iiby iiremembering iiS.O.L.E.R. iiWhat iidoes iiit iistand iifor? ii-
iiAnswers ii-Squarely iiface iithe iiperson
Open iiyour iiposture
Lean iitowards iithe iisender
Eye iicontact iimaintained
Relax iiwhile iiattending
In iithe iiabsence iiof iivalue, ii___ iiusually iibecomes iithe iidetermining iidecision iicriteria. ii-
iiAnswers ii-Price
Define iiA+GIST ii- iiAnswers ii-Acknowledge/Greet, iiInquire, iiSuggest, iiand iiThank
What iiare iithe iiPostal iiService's iiCompetitive iiProducts? ii- iiAnswers ii-Shipping iiServices
, Any iimailable iiitem iithat iiweighs ii___ iior iiless iican iibe iisent iiby iiFirst-Class iiMail. ii-
iiAnswers ii-13 iiounces
What iidoes iithe iiprice iiof iiFirst-Class iiPackage iiService-Retail iiinclude?
ii(Forwarding/Return) ii- iiAnswers ii-Forwarding iifor iiup iito ii12 iimonths iiand iireturn iiservice
iiif iithe iimail iipiece iiis iiundeliverable.
What iishipping iiservice iican iipackages iiover ii108 iiinches iiship iithrough? ii- iiAnswers ii-
USPS iiRetail iiGround
What iiservice iiis iithe iiPostal iiService iimarket iidominant iiwith iino iicompetition? ii-
iiAnswers ii-Mailing iiservices
What iikind iiof iiitems iimust iibe iimailed iias iiFirst-Class iimail, iiPriority iimail, iior iiupgraded
iito iipriority iimail iiexpress? ii- iiAnswers ii-Handwritten iior iitypewritten iipersonal
iicorrespondence iisuch iias iibills iior iistatements iiof iiaccount, iipostcards, iiand iiBusiness
iiReply iiMail
What iiclass iiof iimail iiare iiauthorized iipublications iisuch iias iimagazines iiand
iinewspapers iiwhose iiprimary iipurpose iiis iitransmitting iiinformation? ii- iiAnswers ii-
Periodicals
What iiqualifies iia iimailer iifor iiUSPS iiMarketing iiMail? ii- iiAnswers ii-Mailers iimust iihave
iiat iileast ii200 iipieces iior ii50 iipounds iiof iipieces iiper iimailing
What iiqualifies iia iicustomer iifor iiEvery iiDoor iiDirect iiMail ii(EDDM)? ii- iiAnswers ii-
Customers iithat iimail ii5,000 iior iifewer iiflat-sized iimail iipieces iiwithin iian iiarea iiserviced
iiby iia iisingle iipost iioffice
How iidoes iia iishipment iiqualify iifor iiLibrary iiMail? ii- iiAnswers ii-It iimust iibe iisent iito, iifrom
iior iibetween iieducational iiorganizations, iimuseums iiand iiother iiqualified iiorganizations
What iicontent iiis iiMedia iiMail iilimited iito? ii- iiAnswers ii-Books, iisound iirecordings,
iirecorded iivideo iitapes, iiprinted iimusic, iiand iirecorded iicomputer-readable iimedia
Where iidoes iithe iiaddress iigo iion iia iimail iipiece? ii- iiAnswers ii-It iimust iibe iivisible iiand
iilegible iion iithe iiside iiof iithe iipiece iibearing iipostage
What iido iiPremier iiProducts iiprovide? ii- iiAnswers ii-Meeting iicustomers' iineeds iiand
iiincrease iirevenue
Preferred iiservices iithat iiusually iioffer iithe iicustomer iithe iibest iivalue iiis:
a.) iiFirst-Class iiMail iiand iiParcel iiPost
b.) iiParcel iiSelect iiand iiPriority iiMail
c.) iiPriority iiMail iiExpress iiand iiFirst-Class iiMail
