©EMILLECT 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED
FIRST PUBLISH OCTOBER 2024
IFSTA 7th Edition: Chapter 2
Communications study guide with
complete solutions
Which is a guideline to follow when answering non emergency calls? - ANSWER✔✔-Identify yourself
and your department, station, or unit.
If you cannot answer a caller's question when handling a non emergency call, you should: - ANSWER✔✔-
Refer them to someone who can answer the question.
What should you do if someone that is angry or upset calls the station? - ANSWER✔✔-Remain calm and
never become confrontational.
Which type to telecommunications system is a dispatch center run directly by the fire department,
emergency medical service, or law enforcement agency? - ANSWER✔✔-Emergency Service specific
telecommunications center.
Which type of telecommunications system is a central location that routes all emergency calls to the
appropriate fire, emergency medical, or law enforcement dispatcher? - ANSWER✔✔-Public Safety
Answering Point
Page 1/5
, ©EMILLECT 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED
FIRST PUBLISH OCTOBER 2024
How do enhanced 9-1-1 system function to aid in emergency communications? - ANSWER✔✔-Combine
telephone and computer equipment to provide the dispatcher with the caller's phone number and
location
Which piece of communications center equipment is used to communicate with mobile and portable
radios at the emergency scene? - ANSWER✔✔-Two-way radio system.
A TDD or Teletype system in a fire department communications center is used to: - ANSWER✔✔-receive
calls from individuals with hearing impairments.
Which type of communications center equipment is used to communicate with hospitals or other
response agencies? - ANSWER✔✔-Direct-line telephone
What information should be gathered from every caller when processing an emergency call? -
ANSWER✔✔-Location and type of emergency
Once an emergency has been reported, the information must be: - ANSWER✔✔-transmitted to the
responding units or personnel.
With regard to relaying emergency information, sirens are an example of a(an): - ANSWER✔✔-audible
alert
Which is an electronic means of relaying emergency information to responding units or personnel? -
ANSWER✔✔-Scrolling message board
Page 2/5
FIRST PUBLISH OCTOBER 2024
IFSTA 7th Edition: Chapter 2
Communications study guide with
complete solutions
Which is a guideline to follow when answering non emergency calls? - ANSWER✔✔-Identify yourself
and your department, station, or unit.
If you cannot answer a caller's question when handling a non emergency call, you should: - ANSWER✔✔-
Refer them to someone who can answer the question.
What should you do if someone that is angry or upset calls the station? - ANSWER✔✔-Remain calm and
never become confrontational.
Which type to telecommunications system is a dispatch center run directly by the fire department,
emergency medical service, or law enforcement agency? - ANSWER✔✔-Emergency Service specific
telecommunications center.
Which type of telecommunications system is a central location that routes all emergency calls to the
appropriate fire, emergency medical, or law enforcement dispatcher? - ANSWER✔✔-Public Safety
Answering Point
Page 1/5
, ©EMILLECT 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED
FIRST PUBLISH OCTOBER 2024
How do enhanced 9-1-1 system function to aid in emergency communications? - ANSWER✔✔-Combine
telephone and computer equipment to provide the dispatcher with the caller's phone number and
location
Which piece of communications center equipment is used to communicate with mobile and portable
radios at the emergency scene? - ANSWER✔✔-Two-way radio system.
A TDD or Teletype system in a fire department communications center is used to: - ANSWER✔✔-receive
calls from individuals with hearing impairments.
Which type of communications center equipment is used to communicate with hospitals or other
response agencies? - ANSWER✔✔-Direct-line telephone
What information should be gathered from every caller when processing an emergency call? -
ANSWER✔✔-Location and type of emergency
Once an emergency has been reported, the information must be: - ANSWER✔✔-transmitted to the
responding units or personnel.
With regard to relaying emergency information, sirens are an example of a(an): - ANSWER✔✔-audible
alert
Which is an electronic means of relaying emergency information to responding units or personnel? -
ANSWER✔✔-Scrolling message board
Page 2/5
