USPS Sales & Services Associate Training - 2024 class
edition Exam Verified Questions And Correct
Answers Already A Grade.
What are some examples of the use of the "language of needs"? - ANSWERI need, I
want, I'm looking for, It's important, etc.
When you sell maximum value you are meeting the customer's .-
ANSWERNeeds.
What is a need? - ANSWERA desire to improve or accomplish something.
An informed mutual decision with the customer on service/products is .-
ANSWERA successful sales transaction.
What does G.I.S.T. stand for in the processing of engaging customers? -
ANSWERGreet, Inquire, Suggest, Thank.
Perception is - ANSWERReality
What are our goals? - ANSWERGrow revenue, increase market share, develop lifetime
customers.
What are some non-verbal communication cues? - ANSWERBody movement, facial
expressions, personal space.
The SSA shows communication is occurring when they ask the hazmat question? -
ANSWERTrue.
Communication skills require you to practice actively attending. What does S.O.L.E.R.
represent? - ANSWERSquarely face the person. Open your posture. Lean towards the
,sender. Eye contact. Relax.
What is a value proposition? - ANSWERThe value to the customer of the product
features and benefits. .. how the customer feels the product meets their needs.
What is "need satisfaction selling"? - ANSWERThe understanding of a customer's
needs through the use of probing questions and careful listening.
A common myth in communication is that listeners receive the same all the
time. - ANSWERMessage.
, If you ask a customer if they would like to send a package Priority Mail Express, which
is guaranteed to arrive tomorrow, with $100 insurance and tracking included..... what
park of G.I.S.T. would this be? - ANSWERSuggest.
Once you determine how a customer wants to mail a package and have offered
additional insurance, what additional products may you suggest? - ANSWERStamps,
PO Boxes, money orders, packaging supplies, greeting cards, passports.
What is the maximum weight for any package? - ANSWER70 lbx.
How do you determine the dimensions of a mailpiece? - ANSWERCombine the length
plus girth.
What are the 5 processing categories? - ANSWERLetters, flats (large envelopes),
machinable parcels (SPRS), irregular parcels and outside parcels (both non-
machinable).
What is our "Retail Motto"? - ANSWERClean, stocked and Friendly...Everyday!.
What is the maximum length and girth (combined) for a parcel? - ANSWER130" for
standard post only. Oversize charges will apply for packages exceeding 108".
When are balloon charges applied? - ANSWERPackages weighing less than 20 lbs that
measure over 84" but not more than 108" (length + girth combined) that are shipped
Priority mail zones 104 or Standard to all zones.
If an article meets the size qualifications for a large envelope (flat) but is rigid...what
price category is it charged? - ANSWERParcel rate.
If a letter size envelope is thicker than 1/4" but is even in thickness.... what price
category is it charged? - ANSWERFlat (large envelope).
What is a customer charged when a balloon surcharge applies? - ANSWER20 lb rate.
When is DIM (dimensional) weight applied? - ANSWEROnly for Priority packages which
edition Exam Verified Questions And Correct
Answers Already A Grade.
What are some examples of the use of the "language of needs"? - ANSWERI need, I
want, I'm looking for, It's important, etc.
When you sell maximum value you are meeting the customer's .-
ANSWERNeeds.
What is a need? - ANSWERA desire to improve or accomplish something.
An informed mutual decision with the customer on service/products is .-
ANSWERA successful sales transaction.
What does G.I.S.T. stand for in the processing of engaging customers? -
ANSWERGreet, Inquire, Suggest, Thank.
Perception is - ANSWERReality
What are our goals? - ANSWERGrow revenue, increase market share, develop lifetime
customers.
What are some non-verbal communication cues? - ANSWERBody movement, facial
expressions, personal space.
The SSA shows communication is occurring when they ask the hazmat question? -
ANSWERTrue.
Communication skills require you to practice actively attending. What does S.O.L.E.R.
represent? - ANSWERSquarely face the person. Open your posture. Lean towards the
,sender. Eye contact. Relax.
What is a value proposition? - ANSWERThe value to the customer of the product
features and benefits. .. how the customer feels the product meets their needs.
What is "need satisfaction selling"? - ANSWERThe understanding of a customer's
needs through the use of probing questions and careful listening.
A common myth in communication is that listeners receive the same all the
time. - ANSWERMessage.
, If you ask a customer if they would like to send a package Priority Mail Express, which
is guaranteed to arrive tomorrow, with $100 insurance and tracking included..... what
park of G.I.S.T. would this be? - ANSWERSuggest.
Once you determine how a customer wants to mail a package and have offered
additional insurance, what additional products may you suggest? - ANSWERStamps,
PO Boxes, money orders, packaging supplies, greeting cards, passports.
What is the maximum weight for any package? - ANSWER70 lbx.
How do you determine the dimensions of a mailpiece? - ANSWERCombine the length
plus girth.
What are the 5 processing categories? - ANSWERLetters, flats (large envelopes),
machinable parcels (SPRS), irregular parcels and outside parcels (both non-
machinable).
What is our "Retail Motto"? - ANSWERClean, stocked and Friendly...Everyday!.
What is the maximum length and girth (combined) for a parcel? - ANSWER130" for
standard post only. Oversize charges will apply for packages exceeding 108".
When are balloon charges applied? - ANSWERPackages weighing less than 20 lbs that
measure over 84" but not more than 108" (length + girth combined) that are shipped
Priority mail zones 104 or Standard to all zones.
If an article meets the size qualifications for a large envelope (flat) but is rigid...what
price category is it charged? - ANSWERParcel rate.
If a letter size envelope is thicker than 1/4" but is even in thickness.... what price
category is it charged? - ANSWERFlat (large envelope).
What is a customer charged when a balloon surcharge applies? - ANSWER20 lb rate.
When is DIM (dimensional) weight applied? - ANSWEROnly for Priority packages which
