PGA PGM 3.0 - Level 3 Practice
Questions - Facility Management
When should a manager address performance gaps if an issue arises regarding a performer's work? -
Answer-If a gap arises, address the gap as soon as possible.
How should the complexity of a task be handled if a performer is learning something new? - Answer-
Start simply, basics first.
What expectations should a manager's performance standards reflect? - Answer-Quality, timeliness,
and initiative
What element of the performance system describes the job task? - Answer-Performance expectations
What is the recommended guideline a manager should use if an employee's actual performance differs
from expected performance? - Answer-The performance system
How should resources be allocated to avoid overwhelming a performer? - Answer-Make performer
aware of available recourses. Involve performer in allocation.
, What types of resources are needed to carry out the facility's mission and financial goals? - Answer-
Material, physical, human, financial, and time based
The golf shop merchandise operation is underperforming to revenue projections and inventory
management challenges are occurring. What type of resources could best resolve these problems? -
Answer-Material, physical, and human
Which element of the performance system is being utilized when managers communicate the
information needed for a performer to complete a task? - Answer-Performance expectations
Why would an audible thermometer need to be used to identify the appropriate temperature of food
related to input? - Answer-Audible thermometer is cue for action. Input is signal for action. Consists of
cues that are presented in the system.
A hydraulic leak is discovered when using a triplex mower on the greens. What type of input amplifier
can be implemented to minimize the problem? - Answer-Provide on the spot coaching, develop a
checklist, or job aide that is easily accessible
What is defined as the information, circumstances, or events that signal a performer to tale the
appropriate action? - Answer-Input
When conducting a junior event, twenty juniors pre-registered and forty-five attended on the day of the
event. This prompted the facility to increase the professional staff by two teachers to accommodate the
volume of juniors. In this example, what type of input signaled appropriate action? - Answer-
Circumstance
What should a manager do when a performer has difficulty recognizing when to take action on a specific
task? - Answer-The manager may need to amplify the input to make sure that is it noticed.
What type of consequence happens when a chef experiences gratification after presenting an elegant
surf and turf dinner during the ladies' member-guest event? - Answer-Internal (psychological)
Questions - Facility Management
When should a manager address performance gaps if an issue arises regarding a performer's work? -
Answer-If a gap arises, address the gap as soon as possible.
How should the complexity of a task be handled if a performer is learning something new? - Answer-
Start simply, basics first.
What expectations should a manager's performance standards reflect? - Answer-Quality, timeliness,
and initiative
What element of the performance system describes the job task? - Answer-Performance expectations
What is the recommended guideline a manager should use if an employee's actual performance differs
from expected performance? - Answer-The performance system
How should resources be allocated to avoid overwhelming a performer? - Answer-Make performer
aware of available recourses. Involve performer in allocation.
, What types of resources are needed to carry out the facility's mission and financial goals? - Answer-
Material, physical, human, financial, and time based
The golf shop merchandise operation is underperforming to revenue projections and inventory
management challenges are occurring. What type of resources could best resolve these problems? -
Answer-Material, physical, and human
Which element of the performance system is being utilized when managers communicate the
information needed for a performer to complete a task? - Answer-Performance expectations
Why would an audible thermometer need to be used to identify the appropriate temperature of food
related to input? - Answer-Audible thermometer is cue for action. Input is signal for action. Consists of
cues that are presented in the system.
A hydraulic leak is discovered when using a triplex mower on the greens. What type of input amplifier
can be implemented to minimize the problem? - Answer-Provide on the spot coaching, develop a
checklist, or job aide that is easily accessible
What is defined as the information, circumstances, or events that signal a performer to tale the
appropriate action? - Answer-Input
When conducting a junior event, twenty juniors pre-registered and forty-five attended on the day of the
event. This prompted the facility to increase the professional staff by two teachers to accommodate the
volume of juniors. In this example, what type of input signaled appropriate action? - Answer-
Circumstance
What should a manager do when a performer has difficulty recognizing when to take action on a specific
task? - Answer-The manager may need to amplify the input to make sure that is it noticed.
What type of consequence happens when a chef experiences gratification after presenting an elegant
surf and turf dinner during the ladies' member-guest event? - Answer-Internal (psychological)
