Test UPDATED ACTUAL Questions and
CORRECT Answers
Where did COPE HS start and who is the CEO? - CORRECT ANSWER✔✔- Started in
Santa Monica Hospital (CA), CEO of COPE Health Solutions is Allen Miller
Where can you see shifts that you've been confirmed for? - CORRECT ANSWER✔✔-
Rotation Schedule or Calendar
If you want to reschedule a shift, what must you do beforehand? - CORRECT ANSWER✔✔-
Email the dept coordinator and program manager.
What do you do if an incident happens? - CORRECT ANSWER✔✔- Report to the charge
nurse and page the program manager at (888) 248-2914. Fill out an incident form online.
What are the programs available in COPE Health Solutions? - CORRECT ANSWER✔✔-
Junior Health Scholars, Health Scholar, Pre-med Scholar, Intensive Scholar, Care Navigator
Scholar, International Health Scholar, Licensed Nurse Scholar, and International Nurse
Scholar
What is the entrance exam like? - CORRECT ANSWER✔✔- Written: 100 multiple choice
and T/F questions in one hour, must get at least 80%
Practical: Various Situations, respond in 15 minutes, must get at least 80%
How to exit a program: - CORRECT ANSWER✔✔- Graduation, Withdrawal, or Dismissal
Code of Conduct: - CORRECT ANSWER✔✔- -Professional at all times
-never initiate/engage in intimate relationships with patients or staff
-Never exchange personal info, phone numbers, emails, social media with patients or staff
-Always communicate with professionalism and respect to and about the patient, the site, and
themselves
,-Not be under the influence of drugs or alcohol
-No eating/drinking in patient care areas
-no outside work (hw)
-no cellphone use (turn off phone)
-No use of computers for personal use (even with permission)
What is a Health Scholar's Scope of Service? - CORRECT ANSWER✔✔- -Green: duties
approved without supervision
-Yellow: staff approval required; supervision not required
-Orange: Staff approval and supervision required
-Red: Restrictions
What should wear/bring for a shift? - CORRECT ANSWER✔✔- -Polio shirt tucked in at all
times
-Long khaki pants
-ID badge
-White non-canvas closed toe shoes
-Black pen
-Belt if needed
What to know about responsibilities of and ID badge: - CORRECT ANSWER✔✔- -Badge
will be given after passing the exam
-Badge must be clipped onto collar of shirt
-If you forget to bring it to a shift, you cant start a shift
-If lost, get issued a new one with consequences
-If leaving for two weeks or more, ID badge must be returned to program office
-When exiting program, badge must be returned.
Requirements throughout the program: - CORRECT ANSWER✔✔- -CPR renewed every
two years
-TB renewed annually
, -Influenza vaccination seasonally
What is a department specific training? - CORRECT ANSWER✔✔- It is a training given
prior to starting a new rotation. It is Mandatory!! Dates and times will be sent through email
with dept assignments.
When does shift availability open? - CORRECT ANSWER✔✔- Able to see on the 1st of the
month
When are confirmed shifts available? - CORRECT ANSWER✔✔- On the 15th of the month.
Till when can you reschedule/drop/add shifts? - CORRECT ANSWER✔✔- Until the end of
the month.
What time is considered a rescheduled shift? - CORRECT ANSWER✔✔- More than 48
hours before shift begins
What time is considered an excused missed shift? - CORRECT ANSWER✔✔- Less than 48
hours before a shift
What time is considered an unexcused missed shift? - CORRECT ANSWER✔✔- After a
shift begins
How many rescheduled, excused missed, and unexcused missed shifts can you have per
rotation? - CORRECT ANSWER✔✔- 3 rescheduled shifts, 2 excused missed shifts, and zero
unexcused missed shifts allowed per rotation.
Code of Conduct pt.2: - CORRECT ANSWER✔✔- -No breaks during a four hour shift but a
30 min break is permitted when doing two shifts in a row.
-Scholars should make themselves useful: walk around the floor and ask patients and staff if
they can be of any help.