URBS Final Exam Questions and
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Deepest level of organizational culture - ✔✔assumptions
First step of Lewin's change model - ✔✔Unfreezing
An organization's personality - ✔✔Organizational Culture
Lack of desire to change - ✔✔Resistant
Most visible level of organizational culture - ✔✔Artifacts
Large-scale change - ✔✔Transformational
What an organization is said to believe in but may not -
✔✔Espousedualues
A strategy for overcoming change - ✔✔Education, Resistance,
Communication, Empathy, Support, Participation
A person who works with others to develop and sustain the healthy of the
community. - ✔✔Community Leader
Community leaders are identified by ___ - ✔✔What they do
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A place where all people can meet their economic,social, physical, cultural,
and spiritual needs; work together for the common good; and participate in
creating their future. - ✔✔Healthy Community
Peoplw ho share a particular place and all the resources located there -
✔✔Community
Effective community leadership pays attention to not only what gets done
but also ____ - ✔✔How it gets done
What are the three core competencies for community leadership? - ✔✔1.
framing ideas
2. building social capital
3. mobilizing resources
Results occur from the 3 core competencies only when ___ - ✔✔The
competencies are combined
What gets done- specific outcomes, programs, or changes in the
community. When used in combination the competencies make it possible
for community leaders to create better products in the community. -
✔✔Products
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Refers to how things get done in the community- who gets included, how
decisions are made, the way people work together, and related factors.
Skilled community leaders use ____ that build a sense of community and
get things done. - ✔✔Process
Through ____ a group understands and decides WHAT needs to be done,
HOW it is to be done, and WHY it is important to do. - ✔✔Framing Ideas
This means developing and maintaining relationships that allow people to
work together. In the process, they share resources to address community
opportunities and issues. Essentially, _____ means we can call on and
depend on each other to get things done. - ✔✔Build Social Capital
this involves engaging a critical mass to take action to achieve specific
outcomes. Gaining a critical mass means getting enough people, financial
resources, votes and organizations to make the project a reality. -
✔✔Mobilize Resources
Helping a group or community recognize and define its opportunities and
issues in ways that result in effective action - ✔✔Framing
TV EXAMPLE:
What did you do?