CRS EXAM QUESTIONS AND ANSWERS
Drefine: Communication - Answers-a process by which information is exchanged
between individuals through a common system of symbols, signs or behavior
Define: Rapport - Answers-a close and harmonious relationship in which people or
groups understand each other's feelings, ideas, & communication.
How do you build rapport? - Answers-through cultivating respect, authentic interactions,
& sharing common life experiences and openness.
Define: Respect - Answers-an act of giving particular attention or high regard. The
sense of worth or personal value that you attach to someone.
Define: Self-Respect - Answers-Giving & defining your own worth & value as a human
being.
*6 Basics to Self-Respect* - Answers-Believe in yourself.
Set boundaries.
Speak up.
Build strong relationships.
Get help.
The Golden Rule.
Define: Inclusivity - Answers-the practice or policy of including people who might
otherwise be excluded or marginalized, such as those who have physical or mental
disabilities and members of minority groups.
Define: Integrity - Answers-the quality of being honest and having strong moral
principles; moral uprightness.
*Name a few ways to respect others* - Answers-Integrity. Inclusivity. Responsiveness.
Be early. Be honest. Keep commitments. Words match actions.
Communicate with an open & accepting approach.
Value other's: time, knowledge, roles, diversity.
Accept & encourage the contribution of others. Focus on facts not your interpretation.
Do not make assumptions.
*8 Types of Nonverbal Communication* - Answers-facial expressions.
body movements.
posture.
gestures.
eye contact.
, touch.
distance (physical space)
breathing (sighing, ect)
*Define: Bias* - Answers-an opinion in favor of or against one thing, person, or group
compared with another, usually in a way considered to be unfair.
*name a few guidelines for effective listening* - Answers-Open to considering other
points of view. Good faith effort to understand others view/feelings.
Recognize: *others have the right to an opinion even if it differs from yours. *Motives,
worth, lack of truthfulness or ill intent is not for you to discover/prove. *Some questions
may shut down communication.
Keep emotions in check. Remove distractions. Confirm understanding. Ask questions
informed by what you are hearing & accept the answers.
Listen to respond NOT react. Make eye contact. Do not rush the conversation. Do not
judge, its not about you. Be patient.
Be aware of: *Emotions that can interrupt your concentration. *Body language that can
create barriers to communicate
*Person-First Language*
(define & give an example) - Answers-Does not define the person as the disorder.
Sentence structure that names the person first THEN the disorder, condition or disease.
example: i am bipolar < I am a person with a diagnosis of bipolar disorder. He is a junkie
< He is a person with a substance use disorder
*Stigmatizing Language*
(define & give an example) - Answers-Word choice that can contribute to stigma,
creating isolation & a sense of unworthiness & hopelessness.
example: addict < individual with SUD
clean < not actively using
abuse < use/misuse
*Name the 8
Communication Strategies
that CRS use to build recovery support* - Answers-Hopeful.
Explanatory.
Reaffirming.
Summarizing.
Reframing.
Relating statements.
Drefine: Communication - Answers-a process by which information is exchanged
between individuals through a common system of symbols, signs or behavior
Define: Rapport - Answers-a close and harmonious relationship in which people or
groups understand each other's feelings, ideas, & communication.
How do you build rapport? - Answers-through cultivating respect, authentic interactions,
& sharing common life experiences and openness.
Define: Respect - Answers-an act of giving particular attention or high regard. The
sense of worth or personal value that you attach to someone.
Define: Self-Respect - Answers-Giving & defining your own worth & value as a human
being.
*6 Basics to Self-Respect* - Answers-Believe in yourself.
Set boundaries.
Speak up.
Build strong relationships.
Get help.
The Golden Rule.
Define: Inclusivity - Answers-the practice or policy of including people who might
otherwise be excluded or marginalized, such as those who have physical or mental
disabilities and members of minority groups.
Define: Integrity - Answers-the quality of being honest and having strong moral
principles; moral uprightness.
*Name a few ways to respect others* - Answers-Integrity. Inclusivity. Responsiveness.
Be early. Be honest. Keep commitments. Words match actions.
Communicate with an open & accepting approach.
Value other's: time, knowledge, roles, diversity.
Accept & encourage the contribution of others. Focus on facts not your interpretation.
Do not make assumptions.
*8 Types of Nonverbal Communication* - Answers-facial expressions.
body movements.
posture.
gestures.
eye contact.
, touch.
distance (physical space)
breathing (sighing, ect)
*Define: Bias* - Answers-an opinion in favor of or against one thing, person, or group
compared with another, usually in a way considered to be unfair.
*name a few guidelines for effective listening* - Answers-Open to considering other
points of view. Good faith effort to understand others view/feelings.
Recognize: *others have the right to an opinion even if it differs from yours. *Motives,
worth, lack of truthfulness or ill intent is not for you to discover/prove. *Some questions
may shut down communication.
Keep emotions in check. Remove distractions. Confirm understanding. Ask questions
informed by what you are hearing & accept the answers.
Listen to respond NOT react. Make eye contact. Do not rush the conversation. Do not
judge, its not about you. Be patient.
Be aware of: *Emotions that can interrupt your concentration. *Body language that can
create barriers to communicate
*Person-First Language*
(define & give an example) - Answers-Does not define the person as the disorder.
Sentence structure that names the person first THEN the disorder, condition or disease.
example: i am bipolar < I am a person with a diagnosis of bipolar disorder. He is a junkie
< He is a person with a substance use disorder
*Stigmatizing Language*
(define & give an example) - Answers-Word choice that can contribute to stigma,
creating isolation & a sense of unworthiness & hopelessness.
example: addict < individual with SUD
clean < not actively using
abuse < use/misuse
*Name the 8
Communication Strategies
that CRS use to build recovery support* - Answers-Hopeful.
Explanatory.
Reaffirming.
Summarizing.
Reframing.
Relating statements.
