HPRS-3309 final exam review with
j j j j
complete solutions
j j j
To jimprove jhealth jin jtheir jcommunity, jhealthcare jmanagers jand jtheir jhealthcare
jorganizations j(HCOs) joften jimprove j________? j- jANSWER✓✓-Social
jenvironment
Healthcare jservices
Individual jbehavior
A jstakeholder janalysis jcan jhelp jmanagers jbetter junderstand j- jANSWER✓✓-
What jis jexpected jof jtheir jHCO.
The jexternal jenvironment jaffecting jhealthcare jorganizations jincludes j________.
j- jANSWER✓✓-Competitors
Governments
Economic jforces
Compare jto jthe javerage jof jall jjobs, jthe jnumber jof jjobs jin jmedical jand jhealth
jservices jmanagement jis jexpected jto jgrow j______ jbetween j2019 jad j2029. j-
jANSWER✓✓-more jthan javerage
The jInstitute jfor jHealthcare jImprovement jadvocates jfor jthe jTriple jAim jthat
jemphasizes jthree jbroad jgoals: jimproving jthe jpatient's jexperience jof jcare,
jimproving jthe jhealth jof jpopulations, jand j_______. j- jANSWER✓✓-reducing jper
jcapita jcost jof jhealthcare
True jor jfalse: jAs jdefined jby jthe jWorld jHealth jOrganization, jhealth jis jthe
jabsence jof jdisease jor jinfirmity. j- jANSWER✓✓-False
,For jwhich jreason jare jhospitals jdeveloping jcontinuums jof jcare? j- jANSWER✓✓-
To jadapt jto jnew jpayment jmethods jfor jcare.
In jorder jto jhave jthe jrange jof jservices jneeded jto jfully jcare jfor ja jperson jor
jpopulation, jan jHCO jmay j- jANSWER✓✓-provide ja jcontinuum jof jcare
The jhealth joutcomes jof ja jgroup jof jindividuals, jincluding jthe jdistribution jof
joutcomes jwithin jthe jgroup, jis jknown jas j- jANSWER✓✓-population jhealth
True jor jfalse: jAn jHCO jmust jbe jconcerned jabout jstakeholders jbecause
jstakeholders jhave jan jinterest jin jwhat jthe jHCO jdoes. j- jANSWER✓✓-True
According jto jRobert jKatz, jmanagers juse jthree jbasic jtypes jof jskills jto jperform
jwork jwith jthings, jpeoples, jand jideas. jWhich jof jthe jfollowing jis jnot jone jof jthe
jthree jskills jidentified jby jKatz?
Conceptual jskill
Technical jskill
Informational jskill
Human jskill
Conceptual jskill j- jANSWER✓✓-Informational jskill
The jstudy jof jindividual jand jgroup jdynamics jwithin jan jorganizational jsetting jis
jknown jas j- jANSWER✓✓-organizational jbehavior
Mayo jand jthe jHawthorne jstudies jin jthe j1920s jand j1930s jled jto jwhich jof jthe
jfollowing japproaches jin jmanagement? j- jANSWER✓✓-Human jrelationship
japproach
Which jof jthe jfollowing jis jnot ja jfundamental jprinciple jof jbureaucracy? j-
jANSWER✓✓-Control jis jbased jon jpersonal jrelationships jrather jthan jauthority.
A jset jof jinterrelated jparts jthat jfunction jas ja jwhole jto jachieve ja jcommon
jpurpose jis jknown jas j- jANSWER✓✓-A jsystem
, Determining jhow jhigh jor jlow jwithin jan jorganization's jline jof jauthority jcertain
jdecisions jcan jbe jmade jrefers jto jwhich jof jthe jfollowing jadministrative jtheory
jprinciples? j- jANSWER✓✓-centralization
The jprocess jof jgetting jthings jdone jthrough jand jwith jpeople jby jdirecting jand
jmotivating jefforts jtoward jcommon jobjectives jis jknown jas. j- jANSWER✓✓-
management
Which jtheory jcontends jthat jthere jis jno jbest jway jto jdesign jthe jstructure jof jan
jorganization, jas jdiscovered jby jmanagement jpioneer jJoan jWoodward jand
jothers? j- jANSWER✓✓-Contingency jtheory
What jdoes jthe jinstitutional jtheory jargue? j- jANSWER✓✓-An jorganization jmay
jfeel jcompelled jto jcomply jwith jobligations jof jthe jexternal jenvironment jeven
jthough jcompliance jmay jmake jthe jorganization jless jefficient.
According jto jopen jsystems jtheory, jwhich jof jthe jfollowing jstrongly jinfluences
jan jorganization jand jmust jbe junderstood jand jinteracted jwith jto jsustain jthe
jorganization? j- jANSWER✓✓-external jenvironment
The jHersey jand jBlanchard jmodel jof jleadership jcalls jfor jleaders jto j-
jANSWER✓✓-change japproaches jto jleadership jbased jon jan jemployee's
jreadiness jto jwork
True jor jFalse: jManagers jshould juse jthe jsame jleadership jstyle jwith jphysicians
jthat jthey juse jwith jother jpeople. j- jANSWER✓✓-False
Which jof jthe jfollowing jstatements jis jnot jan jassumption jof jTheory jX jfor
jleadership? j- jANSWER✓✓-People jare jmotivated jintrinsically.
According jto jsituational jtheory, jeffective jleadership jdepends jon jwhich jof jthe
jfollowing? j- jANSWER✓✓-Characteristics jof jthe jsituation
Characteristics jof jthe jleader
Characteristics jof jthe jfollowers
Characteristics jof jthe jsituation
j j j j
complete solutions
j j j
To jimprove jhealth jin jtheir jcommunity, jhealthcare jmanagers jand jtheir jhealthcare
jorganizations j(HCOs) joften jimprove j________? j- jANSWER✓✓-Social
jenvironment
Healthcare jservices
Individual jbehavior
A jstakeholder janalysis jcan jhelp jmanagers jbetter junderstand j- jANSWER✓✓-
What jis jexpected jof jtheir jHCO.
The jexternal jenvironment jaffecting jhealthcare jorganizations jincludes j________.
j- jANSWER✓✓-Competitors
Governments
Economic jforces
Compare jto jthe javerage jof jall jjobs, jthe jnumber jof jjobs jin jmedical jand jhealth
jservices jmanagement jis jexpected jto jgrow j______ jbetween j2019 jad j2029. j-
jANSWER✓✓-more jthan javerage
The jInstitute jfor jHealthcare jImprovement jadvocates jfor jthe jTriple jAim jthat
jemphasizes jthree jbroad jgoals: jimproving jthe jpatient's jexperience jof jcare,
jimproving jthe jhealth jof jpopulations, jand j_______. j- jANSWER✓✓-reducing jper
jcapita jcost jof jhealthcare
True jor jfalse: jAs jdefined jby jthe jWorld jHealth jOrganization, jhealth jis jthe
jabsence jof jdisease jor jinfirmity. j- jANSWER✓✓-False
,For jwhich jreason jare jhospitals jdeveloping jcontinuums jof jcare? j- jANSWER✓✓-
To jadapt jto jnew jpayment jmethods jfor jcare.
In jorder jto jhave jthe jrange jof jservices jneeded jto jfully jcare jfor ja jperson jor
jpopulation, jan jHCO jmay j- jANSWER✓✓-provide ja jcontinuum jof jcare
The jhealth joutcomes jof ja jgroup jof jindividuals, jincluding jthe jdistribution jof
joutcomes jwithin jthe jgroup, jis jknown jas j- jANSWER✓✓-population jhealth
True jor jfalse: jAn jHCO jmust jbe jconcerned jabout jstakeholders jbecause
jstakeholders jhave jan jinterest jin jwhat jthe jHCO jdoes. j- jANSWER✓✓-True
According jto jRobert jKatz, jmanagers juse jthree jbasic jtypes jof jskills jto jperform
jwork jwith jthings, jpeoples, jand jideas. jWhich jof jthe jfollowing jis jnot jone jof jthe
jthree jskills jidentified jby jKatz?
Conceptual jskill
Technical jskill
Informational jskill
Human jskill
Conceptual jskill j- jANSWER✓✓-Informational jskill
The jstudy jof jindividual jand jgroup jdynamics jwithin jan jorganizational jsetting jis
jknown jas j- jANSWER✓✓-organizational jbehavior
Mayo jand jthe jHawthorne jstudies jin jthe j1920s jand j1930s jled jto jwhich jof jthe
jfollowing japproaches jin jmanagement? j- jANSWER✓✓-Human jrelationship
japproach
Which jof jthe jfollowing jis jnot ja jfundamental jprinciple jof jbureaucracy? j-
jANSWER✓✓-Control jis jbased jon jpersonal jrelationships jrather jthan jauthority.
A jset jof jinterrelated jparts jthat jfunction jas ja jwhole jto jachieve ja jcommon
jpurpose jis jknown jas j- jANSWER✓✓-A jsystem
, Determining jhow jhigh jor jlow jwithin jan jorganization's jline jof jauthority jcertain
jdecisions jcan jbe jmade jrefers jto jwhich jof jthe jfollowing jadministrative jtheory
jprinciples? j- jANSWER✓✓-centralization
The jprocess jof jgetting jthings jdone jthrough jand jwith jpeople jby jdirecting jand
jmotivating jefforts jtoward jcommon jobjectives jis jknown jas. j- jANSWER✓✓-
management
Which jtheory jcontends jthat jthere jis jno jbest jway jto jdesign jthe jstructure jof jan
jorganization, jas jdiscovered jby jmanagement jpioneer jJoan jWoodward jand
jothers? j- jANSWER✓✓-Contingency jtheory
What jdoes jthe jinstitutional jtheory jargue? j- jANSWER✓✓-An jorganization jmay
jfeel jcompelled jto jcomply jwith jobligations jof jthe jexternal jenvironment jeven
jthough jcompliance jmay jmake jthe jorganization jless jefficient.
According jto jopen jsystems jtheory, jwhich jof jthe jfollowing jstrongly jinfluences
jan jorganization jand jmust jbe junderstood jand jinteracted jwith jto jsustain jthe
jorganization? j- jANSWER✓✓-external jenvironment
The jHersey jand jBlanchard jmodel jof jleadership jcalls jfor jleaders jto j-
jANSWER✓✓-change japproaches jto jleadership jbased jon jan jemployee's
jreadiness jto jwork
True jor jFalse: jManagers jshould juse jthe jsame jleadership jstyle jwith jphysicians
jthat jthey juse jwith jother jpeople. j- jANSWER✓✓-False
Which jof jthe jfollowing jstatements jis jnot jan jassumption jof jTheory jX jfor
jleadership? j- jANSWER✓✓-People jare jmotivated jintrinsically.
According jto jsituational jtheory, jeffective jleadership jdepends jon jwhich jof jthe
jfollowing? j- jANSWER✓✓-Characteristics jof jthe jsituation
Characteristics jof jthe jleader
Characteristics jof jthe jfollowers
Characteristics jof jthe jsituation
