Florida Law Enforcement -
Communications Chapter Review
What must happen for Communication to occur? - answer The speaker must send their
message in a way that the listener will understand.
What does Communication involve? - answer The exchanges of messages, verbally
and non-verbally.
What is empathy? - answer The ability to understand and care about the emotions of
others.
What is sympathy? - answer Feelings sad for someone.
What is Courtesy? - answer How you display professional conduct or show respect for
others.
What are some ways you can demonstrate courtesy as a law enforcement officer? -
answerBeing personal yet professional,
Treat everyone with respect and dignity,
Avoid words, phrases, and being sarcastic,
When request is unrealistic come up with alternatives
Explain what actions you're taking and why.
What is the cycle of communicating effectively? - answerThink first, deliver message,
allow time for understanding, then assess response.
What is Professionalism? - answerBehavior that demonstrates good character and is
marked by pride in yourself and your career.
What are the CHARACTERISTICS of Professionalism? - answerService, integrity,
respect, quality, fairness, honesty, courage, compassion, moral and ethical leadership,
trust worthiness, and common sense.
What are some EXAMPLES of Professionalism? - answerDoing the right thing when no
one is looking, Knowing your job, Dressing Professionally, maintaining a calm presence,
recognizing and admitting mistakes, being courteous, practicing customer service,
maintaining your training and continuing education.
What is the LEED framework? - answerListen (give everyone a chance to tell their side)
Explain (always explain your actions)
Equity (Make fair decisions)
, Dignity (Treat people with respect)
What is Command Presence? - answerAn officer's most valuable non-verbal tool, is
your demeanor and confidence exhibited by personal appearance, erect posture,
alertness, and attention to surroundings.
What is the first non-verbal message you give upon arriving at a scene? -
answerProjecting a positive self-image in your physical appearance.
What is verbal communication? - answerWhat someone says with words.
What is non-verbal communication? - answerAny message or signal sent from one
person to another without the explicit use of language.
What are some communication CUES? - answerVoice & Tone, General appearance &
Dress, Posture, Body Movements, Facial Expressions, Touch, Smell, Personal Space,
and eye contact.
What is voice and tone? - answerPaying attention to how loud you speak and your tone
and inflection.
What is General Appearance & dress? - answerThe importance of staying objective
regarding a persona's way of dressing.
What is Posture? - answerRefers to the way we sit, walk, stand; it can include our
bearing, subtle movements, and general presence.
What is body movement? - answerThese often offer vital non-verbal cues. It helps to
communicate our attitude or our emotional state by facing or leaning toward a person or
through moving away from a person.
What is facial expression? - answerThese are usually universal and allows people to
express many emotions without saying a word. ______ ______ for sorrow, joy, surprise,
rage, disgust, and terror are the same across most cultures.
What is touch? - answerNon-verbal behavior regarding ____ also depends on the
person.
What is smell? - answerThis can sometimes be a barrier for effective communication.
Some people may not share your expectations of personal hygiene, may have certain
medical conditions, or may have dietary restrictions, that cause them to ____ differently.
What is personal space? - answerIt varies greatly from one person to another. While it
may be acceptable in some cultures to move into close proximity to communicate, it
may not be in others.
Communications Chapter Review
What must happen for Communication to occur? - answer The speaker must send their
message in a way that the listener will understand.
What does Communication involve? - answer The exchanges of messages, verbally
and non-verbally.
What is empathy? - answer The ability to understand and care about the emotions of
others.
What is sympathy? - answer Feelings sad for someone.
What is Courtesy? - answer How you display professional conduct or show respect for
others.
What are some ways you can demonstrate courtesy as a law enforcement officer? -
answerBeing personal yet professional,
Treat everyone with respect and dignity,
Avoid words, phrases, and being sarcastic,
When request is unrealistic come up with alternatives
Explain what actions you're taking and why.
What is the cycle of communicating effectively? - answerThink first, deliver message,
allow time for understanding, then assess response.
What is Professionalism? - answerBehavior that demonstrates good character and is
marked by pride in yourself and your career.
What are the CHARACTERISTICS of Professionalism? - answerService, integrity,
respect, quality, fairness, honesty, courage, compassion, moral and ethical leadership,
trust worthiness, and common sense.
What are some EXAMPLES of Professionalism? - answerDoing the right thing when no
one is looking, Knowing your job, Dressing Professionally, maintaining a calm presence,
recognizing and admitting mistakes, being courteous, practicing customer service,
maintaining your training and continuing education.
What is the LEED framework? - answerListen (give everyone a chance to tell their side)
Explain (always explain your actions)
Equity (Make fair decisions)
, Dignity (Treat people with respect)
What is Command Presence? - answerAn officer's most valuable non-verbal tool, is
your demeanor and confidence exhibited by personal appearance, erect posture,
alertness, and attention to surroundings.
What is the first non-verbal message you give upon arriving at a scene? -
answerProjecting a positive self-image in your physical appearance.
What is verbal communication? - answerWhat someone says with words.
What is non-verbal communication? - answerAny message or signal sent from one
person to another without the explicit use of language.
What are some communication CUES? - answerVoice & Tone, General appearance &
Dress, Posture, Body Movements, Facial Expressions, Touch, Smell, Personal Space,
and eye contact.
What is voice and tone? - answerPaying attention to how loud you speak and your tone
and inflection.
What is General Appearance & dress? - answerThe importance of staying objective
regarding a persona's way of dressing.
What is Posture? - answerRefers to the way we sit, walk, stand; it can include our
bearing, subtle movements, and general presence.
What is body movement? - answerThese often offer vital non-verbal cues. It helps to
communicate our attitude or our emotional state by facing or leaning toward a person or
through moving away from a person.
What is facial expression? - answerThese are usually universal and allows people to
express many emotions without saying a word. ______ ______ for sorrow, joy, surprise,
rage, disgust, and terror are the same across most cultures.
What is touch? - answerNon-verbal behavior regarding ____ also depends on the
person.
What is smell? - answerThis can sometimes be a barrier for effective communication.
Some people may not share your expectations of personal hygiene, may have certain
medical conditions, or may have dietary restrictions, that cause them to ____ differently.
What is personal space? - answerIt varies greatly from one person to another. While it
may be acceptable in some cultures to move into close proximity to communicate, it
may not be in others.
