j j j j j
solutions
j j
When jworking jon ja jnursing junit, jthe jnurse jrecognizes jthat jincomplete
jcommunication jerrors jmost joften joccur jduring j
a) jstaff jmeetings
b) jthe jnight jshift j
c) ja jhandoff jprocedure
d) jmedication jadministration j- jANSWER✓✓-c) ja jhandoff jprocedure
A jnurse jattends jan jin-service jaimed jto jeducate jstaff jabout jreporting jhospital
jerrors. jThe jnurse jdemonstrates junderstanding jwhen jlisting jwhich jof jthe
jfollowing jas jbeing jNOT jconsistent jwith jcreating jculture jof jsafety
a) jcreating ja jway jto jadvise jand jcompensate jharmed jpatients
b) jsupporting jcare jproviders jafter jadverse jevents
c) jensuring jthe jnegative jconsequences jof jdisclosing jerrors jserve jas ja jguide
d) jinstalling ja jnonpunative jreporting jsystem j- jANSWER✓✓-c) jensuring jthe
jnegative jconsequences jof jdisclosing jerrors jserve jas ja jguide
The jnurse jfails jto jdemonstrate jeffective jcommunication jby jengaging jin jwhat
jactivity?
a) jimplementing ja jtwo-way jexchange jof jinformation jamong jpatients jand jhealth
jproviders
b) jmaking jsure jthat junilateral jinformation jis jexchanged jbetween jpatients jand
jnurses
c) jmaking jsure jthat jthe jexpectations jand jresponsibilities jof jall jare jclearly
junderstood j
d) jrecognizing jthat jeffective jcommunication jis jan jactive jprocess jfor jall
jinvolved j- jANSWER✓✓-b) jmaking jsure jthat junilateral jinformation jis jexchanged
jbetween jpatients jand jnurses
a jnurse jrecognizes jthat jstrategies jfor jclear, jaccurate jcommunication jto
jpromote jpatient jsafety jinclude jwhich jif jthe jfollowing?
, a) jestablishing ja jsafe jenvironment j
b) jmaintaining ja jclimate jof jclosed jcommunication j
c) jusing junique jinterdisciplinary jcommunication jtools
d) jusing jcommunication jtools jthat jpromote jvague jcommunication j-
jANSWER✓✓-a) jestablishing ja jsafe jenvironment
reporting jwhat jinformation jis ja jviolation jof jpatient jconfidentiality j
a) jcertain jcommunicable jdiseases j
b) jchild jabuse
c) jgunshot jwounds
d) jpatient jdata jin ja jnonprofessional jsetting j- jANSWER✓✓-d) jpatient jdata jin ja
jnonprofessional jsetting
the jnurse jis jteaching ja jpatient jwho jis jalert jand joriented jabout jthe jmedication,
jwarfarin. jwhen jteaching jthe jpatient jabout jthis jdrug jthe jnurse jemphasizes jthe
jneed jto jbe jconsistent jwith jvitamin jK jintake, jwhich jis jfound jprimarily jin jgreen
jleafy jvegetables. jWhen jthe jpatients jspouse jcome jto jvisit, jthe jpatient jstates, j"i
jcan jno jlonger jconsume jgreen jleafy jvegetables". jthis jis jan jexample jof jwhat
jtype jof jfailure jcause jby jcommunication jproblem?
a) jsystem jfailure
b) jreception jfailure
c) jtransmission jfailure
d) jglobal japhasia j- jANSWER✓✓-b) jreception jfailure
which jof jthe jfollowing jis ja jdescription jof jmetacommunication j
a) jcommunication jstyle
b) jnon jverbal jcommunication j
c) jverbal jcommunication j
d) jverbal jand jnonverbal jcommunication j- jANSWER✓✓-d) jverbal jand jnonverbal
jcommunication
when jcommunicating jabout ja jpatient jwith ja jhealth jcare jprovider jfrom janother
jculture, jthe jnurse jstates j"the jpatient jstopped jtaking jhis jmedications jlast jweek
jwhen jhe jfell joff jthe jwagon". jthe jhealth jcare jprovider jlooks jat jthe jnurse
jblankly. jthis jis jan jexample jof
a) jconnotation
b) jinformation jprocessing j
c) jtime jspan jbetween jmessages j
d) jnonverbal jcultural jvariations j- jANSWER✓✓-a) jconnotation
communication jis ja jcombination jof j
a) jverbal jand jnonverbal jbehaviours
b) jpitch, jtone, jand jparalanguage
c) jproxemics, jtouch, jand jkinesics
d) jeye jcontact, jfacial jexpressions jand jnonverbal jmessages j- jANSWER✓✓-a)
jverbal jand jnonverbal jbehaviours