PN 2002 FINAL(ACTUAL 2024-2025) REVIEW
EXAM
SBAR is a common communication tool. What is the
acronym?
a. Scenario, Behaviour, Assessment, Reaction
b. Situation, Background, Assessment, Reaction
c. Situation, Background, Assessment, Recommendation
d. Scenario, Background, Assessment, Reaction -
<<Answers>>c. Situation, Background, Assessment,
Recommendation
What are the behavorial principles to be aware of in dementia
care? Change in:
a. behaviour, function, thinking and mood
b. behaviour, family visits, thinking and mood
c. behaviour, function, meals and mood
d. behaviour, function, thinking and finances -
<<Answers>>a. behaviour, function, thinking and mood
When responding to a client who exhibits aggressive
behaviour, it can be better to agree with what the person says
or does, then try distraction or humour, or provide friendly
help
true or false - <<Answers>>true
, PN 2002 FINAL(ACTUAL 2024-2025) REVIEW
EXAM
a critical incident is:
a. when someone falls
b. an expected event that causes a reaction that is emotional
and overwhelming for staff
c. a sudden, unexpected event that causes a reaction
d. a sudden, unexpected, adverse event that causes a powerful
emotional reaction that can overwhelm our ability to cope -
<<Answers>>d. a sudden, unexpected, adverse event that
causes a powerful emotional reaction that can overwhelm our
ability to cope
What are facts that describe conflict? (select all that apply)
a. A normal part of life
b. Happens in any relationship
c. An opportunity to understand opposing values
d. It takes time
e. It takes energy
f. Is a high risk situation - <<Answers>>a. A normal part of
life
b. Happens in any relationship
c. An opportunity to understand opposing values
, PN 2002 FINAL(ACTUAL 2024-2025) REVIEW
EXAM
d. It takes time
e. It takes energy
What are qualities of a "cognitive conflict" approach?
a. Issue is focused
b. not personal
c. All of the above
none of the above - <<Answers>>c. All of the above
Why should you avoid "Affective Conflict"?
a. Personal antagonism is fueled by differences of opinion
b. Destructive to group performance and cohesion
c. All of the above
d. None of the above - <<Answers>>c. All of the above
How can we keep conflict cognitive?
a. Build understanding
b. Agree on solutions
c. Make the approach
d. All of the above
, PN 2002 FINAL(ACTUAL 2024-2025) REVIEW
EXAM
e. None of the above - <<Answers>>d. All of the above
When we "Make the Approach", with conflict, what steps are
taken?
a. Reflect before you begin
b. Invite the other party to a conversation
c. Be clear about your intentions
d. All of the above
e. None of the above - <<Answers>>d. All of the above
What communication strategies can you take to "share
perspectives" when dealing with conflict? (select all that
apply)
a. Ask for the other person's perspective
b. Paraphrase what you hear
c. Acknowledge your contribution
d. Describe your perspective - <<Answers>>a. Ask for the
other person's perspective
b. Paraphrase what you hear
c. Acknowledge your contribution
d. Describe your perspective
EXAM
SBAR is a common communication tool. What is the
acronym?
a. Scenario, Behaviour, Assessment, Reaction
b. Situation, Background, Assessment, Reaction
c. Situation, Background, Assessment, Recommendation
d. Scenario, Background, Assessment, Reaction -
<<Answers>>c. Situation, Background, Assessment,
Recommendation
What are the behavorial principles to be aware of in dementia
care? Change in:
a. behaviour, function, thinking and mood
b. behaviour, family visits, thinking and mood
c. behaviour, function, meals and mood
d. behaviour, function, thinking and finances -
<<Answers>>a. behaviour, function, thinking and mood
When responding to a client who exhibits aggressive
behaviour, it can be better to agree with what the person says
or does, then try distraction or humour, or provide friendly
help
true or false - <<Answers>>true
, PN 2002 FINAL(ACTUAL 2024-2025) REVIEW
EXAM
a critical incident is:
a. when someone falls
b. an expected event that causes a reaction that is emotional
and overwhelming for staff
c. a sudden, unexpected event that causes a reaction
d. a sudden, unexpected, adverse event that causes a powerful
emotional reaction that can overwhelm our ability to cope -
<<Answers>>d. a sudden, unexpected, adverse event that
causes a powerful emotional reaction that can overwhelm our
ability to cope
What are facts that describe conflict? (select all that apply)
a. A normal part of life
b. Happens in any relationship
c. An opportunity to understand opposing values
d. It takes time
e. It takes energy
f. Is a high risk situation - <<Answers>>a. A normal part of
life
b. Happens in any relationship
c. An opportunity to understand opposing values
, PN 2002 FINAL(ACTUAL 2024-2025) REVIEW
EXAM
d. It takes time
e. It takes energy
What are qualities of a "cognitive conflict" approach?
a. Issue is focused
b. not personal
c. All of the above
none of the above - <<Answers>>c. All of the above
Why should you avoid "Affective Conflict"?
a. Personal antagonism is fueled by differences of opinion
b. Destructive to group performance and cohesion
c. All of the above
d. None of the above - <<Answers>>c. All of the above
How can we keep conflict cognitive?
a. Build understanding
b. Agree on solutions
c. Make the approach
d. All of the above
, PN 2002 FINAL(ACTUAL 2024-2025) REVIEW
EXAM
e. None of the above - <<Answers>>d. All of the above
When we "Make the Approach", with conflict, what steps are
taken?
a. Reflect before you begin
b. Invite the other party to a conversation
c. Be clear about your intentions
d. All of the above
e. None of the above - <<Answers>>d. All of the above
What communication strategies can you take to "share
perspectives" when dealing with conflict? (select all that
apply)
a. Ask for the other person's perspective
b. Paraphrase what you hear
c. Acknowledge your contribution
d. Describe your perspective - <<Answers>>a. Ask for the
other person's perspective
b. Paraphrase what you hear
c. Acknowledge your contribution
d. Describe your perspective
