Exam (elaborations) APCO

APCO Telecommunicator Test
questions and answers
The term PSAP stands for Public Safety Access Point✔✔False, Public Safety
Answering Point

Professionalism is defined by who you are, what you do, and how others perceive
you✔✔True

Ethics involves an individuals personal, professional, and organizational rules of
conduct✔✔True

The three primary fields of public safety communications are law enforcement, fire
service, and emergency management✔✔False, They are Law Enforcement, Fire
Services, and EMS (Emergency Medical Services)

The term vital services defines the primary functions or tasks of public safety
communications systems✔✔True

Telephone books, maps, and cross reference directories are examples of PSAP
informational resources✔✔True

A policy is a guide to action and a procedure is a guide to thinking✔✔False, A policy
is a guide to thinking and a procedure is a guide to action

All non verbal communication requires face to face communication✔✔False

A question that can't be answered yes or no is an open ended question✔✔True

Restating a speakers main points in your own words is applying the active listening
technique✔✔False

Repeating in a short declarative statement the emotions or feelings the speaker is
communicating is applying the active listening technique of paraphrasing✔✔False

An observation is based on assumptions and an inference is based on
facts.✔✔False, An observation is based on facts and an inference is based on
assumptions

Good customer service means treating callers with dilligence, consideration, and
respect✔✔True

Emergency calls only come in on emergency lines✔✔False

Giving legal advice and/or personal opinions is part of a telecommunicators
job✔✔False

, It's okay for a telecommunicator to rely on memory during info gathering✔✔False

An accurate description of weapons is critical info for response units✔✔True

The ALI is the calling party's telephone number and the ANI is the calling party's
address and dispatch info.✔✔False, ALI is location and ANI is number

E911 systems enhance basic 911 systems by automatically providing the callers
telephone number and physical address✔✔True

Cordless telephones are considered part of the wireless telephone systems✔✔False

911 calls are selectively routed to the correct PSAP based on the MSAG✔✔True

The four basic operational methods for call routing are direct dispatch, call transfer,
call relay, and call referral✔✔True

PBX pinpoints the exact location of the caller.✔✔False, usually used in large building
and gives a vague location

Wireless E911 phase one provides the estimated location latitude and longitude of
the calling phone✔✔False

Hand set based wireless location technology provides a location on GPS
satellites✔✔True

Emergency VoIP calls may come in over administrative lines✔✔True

A silent open line call must be considered a potential TTY call until proven
otherwise✔✔True

Conference-in allows a telecommunicator to communicate directly with the
telematics subscriber reporting the emergency✔✔True

Logging recorder info can be used for Quality Assurance purposes✔✔True

The echo procedure is used in radio transmissions to assign response
units✔✔False, the echo procedure is when you repeat back info on the radio

The abbreviation BOLO( Be on the Look Out) and ATL (Attempt to Locate) refer to
the same type of radio broadcast✔✔True

When handling fire service calls preliminary dispatch info should be kept to a
minimum✔✔True

A conventional radio system allows for many talk groups to share the same
frequencies✔✔False