FSM III Exam I Standard Questions and Complete
Answers.
Where is the ideal location for a casket selection room? - Correct Answer Main Level
Use of portions of caskets for display rather than full size caskets. Typically end cuts, 1/4
and 1/8 - Correct Answer Fractional Display
A consumer that sees value in their purchase - Correct Answer Informed Consumer
A selection room with full size caskets - Correct Answer Traditional Display
Minimum number of caskets in a traditional selection room - Correct Answer 12
Maximum number of caskets in a traditional selection room - Correct Answer 30
Required space per casket in a selection room is ____ square feet - Correct Answer 40-60
Caskets are arranged in order of increasing or decreasing prices - Correct Answer
Consecutive Method
Produced by a tubular electric discharge lamp; the fluorescence of phosphors coating the
inside of a tube - Correct Answer Fluorescent
Results from the glowing of a heated filament - Correct Answer Incandescent
Illumination directly shines on an object - Correct Answer Direct Lighting
Illumination is reflected off an object - Correct Answer Indirect Lighting
The best lighting for a casket selection room - Correct Answer Indirect, Recessed
Incandescent Lighting
The amount of illumination produced by a source of one candle at a distance of one foot -
Correct Answer Foot Candle
,2-3 caskets, one on top of another - Correct Answer Casket Racks
Single level support upon which the casket rests - Correct Answer Casket Stands
Portable, wheeled, collapsible support for the casket - Correct Answer Church Truck
Table, lamp and two chairs that give families something familiar and a place to sit in the
casket selection room - Correct Answer Furniture Group
Three or four caskets used to inform and educate the consumer - Correct Answer
Demonstration Group
The funeral director remains in the selection room with the family during the entire
selection process - Correct Answer Direct Procedure
The funeral director leaves the family alone in the selection room for a short period of time,
with their permission, after the directors initial presentation - Correct Answer Indirect
Procedure
Goods that are bought or sold - Correct Answer Merchandise
The purchasing, pricing, display and sale of merchandise; a tradeoff between profit and
service - Correct Answer Merchandising
The quality of anything that renders it desirable or useful
-profit + Service - Correct Answer Relative Value
Perceived value must be _________________. - Correct Answer Created
The ongoing process of selection, evaluation and most importantly education of the
consumer in terms of funeral services and products that will produce both desired levels of
profit and maximized consumer satisfaction - Correct Answer Funeral Service
Merchandising
What makes up the majority of a funeral bill? - Correct Answer Service
, A reduction of the price given for payment of an account within the time limits established in
the sales contract - Correct Answer Cash Discount
Reduction in the amount of a bill when a minimum quantity of merchandise has been
ordered - Correct Answer Quantity Discount
A return of a portion of a payment - Correct Answer Rebate
The funeral director does not pay for the displayed merchandise until it is sold - Correct
Answer Consignment
The number of times sales in a given price bracket occur over a fixed period of time -
Correct Answer Sales Frequency
A chart on which all sales are listed showing the number of sales in any sales bracket -
Correct Answer Sales Frequency Chart
The percentage derived by diving the wholesale amount of the merchandise by the retail
price - Correct Answer Consumer Value Index
Consumer Value Index formula - Correct Answer Wholesale/Retail
The profit made from each casket sold - Correct Answer Gross Casket Profit (Margin)
Gross Profit Margin formula - Correct Answer Retail - Wholesale
The relationship between the wholesale cost of the merchandise and the total cost of both
service and merchandise to the consumer - Correct Answer Merchandise Value Ratio
Merchandise Value Ratio formula - Correct Answer Wholesale/Service and Merchandise
A price determination method whereby the markup is multiplied by a constant factor -
Correct Answer Fixed Multiple (Times Factor)
Retail price formula - Correct Answer Wholesale x Fixed Multiple
Merchandise is marked up by a specific percentage - Correct Answer Percentage Pricing
Answers.
Where is the ideal location for a casket selection room? - Correct Answer Main Level
Use of portions of caskets for display rather than full size caskets. Typically end cuts, 1/4
and 1/8 - Correct Answer Fractional Display
A consumer that sees value in their purchase - Correct Answer Informed Consumer
A selection room with full size caskets - Correct Answer Traditional Display
Minimum number of caskets in a traditional selection room - Correct Answer 12
Maximum number of caskets in a traditional selection room - Correct Answer 30
Required space per casket in a selection room is ____ square feet - Correct Answer 40-60
Caskets are arranged in order of increasing or decreasing prices - Correct Answer
Consecutive Method
Produced by a tubular electric discharge lamp; the fluorescence of phosphors coating the
inside of a tube - Correct Answer Fluorescent
Results from the glowing of a heated filament - Correct Answer Incandescent
Illumination directly shines on an object - Correct Answer Direct Lighting
Illumination is reflected off an object - Correct Answer Indirect Lighting
The best lighting for a casket selection room - Correct Answer Indirect, Recessed
Incandescent Lighting
The amount of illumination produced by a source of one candle at a distance of one foot -
Correct Answer Foot Candle
,2-3 caskets, one on top of another - Correct Answer Casket Racks
Single level support upon which the casket rests - Correct Answer Casket Stands
Portable, wheeled, collapsible support for the casket - Correct Answer Church Truck
Table, lamp and two chairs that give families something familiar and a place to sit in the
casket selection room - Correct Answer Furniture Group
Three or four caskets used to inform and educate the consumer - Correct Answer
Demonstration Group
The funeral director remains in the selection room with the family during the entire
selection process - Correct Answer Direct Procedure
The funeral director leaves the family alone in the selection room for a short period of time,
with their permission, after the directors initial presentation - Correct Answer Indirect
Procedure
Goods that are bought or sold - Correct Answer Merchandise
The purchasing, pricing, display and sale of merchandise; a tradeoff between profit and
service - Correct Answer Merchandising
The quality of anything that renders it desirable or useful
-profit + Service - Correct Answer Relative Value
Perceived value must be _________________. - Correct Answer Created
The ongoing process of selection, evaluation and most importantly education of the
consumer in terms of funeral services and products that will produce both desired levels of
profit and maximized consumer satisfaction - Correct Answer Funeral Service
Merchandising
What makes up the majority of a funeral bill? - Correct Answer Service
, A reduction of the price given for payment of an account within the time limits established in
the sales contract - Correct Answer Cash Discount
Reduction in the amount of a bill when a minimum quantity of merchandise has been
ordered - Correct Answer Quantity Discount
A return of a portion of a payment - Correct Answer Rebate
The funeral director does not pay for the displayed merchandise until it is sold - Correct
Answer Consignment
The number of times sales in a given price bracket occur over a fixed period of time -
Correct Answer Sales Frequency
A chart on which all sales are listed showing the number of sales in any sales bracket -
Correct Answer Sales Frequency Chart
The percentage derived by diving the wholesale amount of the merchandise by the retail
price - Correct Answer Consumer Value Index
Consumer Value Index formula - Correct Answer Wholesale/Retail
The profit made from each casket sold - Correct Answer Gross Casket Profit (Margin)
Gross Profit Margin formula - Correct Answer Retail - Wholesale
The relationship between the wholesale cost of the merchandise and the total cost of both
service and merchandise to the consumer - Correct Answer Merchandise Value Ratio
Merchandise Value Ratio formula - Correct Answer Wholesale/Service and Merchandise
A price determination method whereby the markup is multiplied by a constant factor -
Correct Answer Fixed Multiple (Times Factor)
Retail price formula - Correct Answer Wholesale x Fixed Multiple
Merchandise is marked up by a specific percentage - Correct Answer Percentage Pricing
