911 APCO certification questions
and answers
The operational relationship between telecommunicators supervisors &
managers as defined by the PSAP✔✔chain of command
If a telecommunicator can only get one piece of information from a caller, it
should be:✔✔where
Persistently asking the same information without changing the words spoken
is:✔✔A technique used with hysterical callers
People who talk about suicide don't kill themselves✔✔False
Fires in travel trailers & camping trailers are classified as structure
fires✔✔False
Liability is something that is claimed as existing or being as described but not
yet proven✔✔False
Maintaining a positive attitude will help reduce stress✔✔True
NIMS is a comprehensive national approach to incident management✔✔True
The term PSAP stands for "Public Safety Access Point"✔✔False
Professionalism is defined by who you are, what you do, and how other
perceive you.✔✔
and answers
The operational relationship between telecommunicators supervisors &
managers as defined by the PSAP✔✔chain of command
If a telecommunicator can only get one piece of information from a caller, it
should be:✔✔where
Persistently asking the same information without changing the words spoken
is:✔✔A technique used with hysterical callers
People who talk about suicide don't kill themselves✔✔False
Fires in travel trailers & camping trailers are classified as structure
fires✔✔False
Liability is something that is claimed as existing or being as described but not
yet proven✔✔False
Maintaining a positive attitude will help reduce stress✔✔True
NIMS is a comprehensive national approach to incident management✔✔True
The term PSAP stands for "Public Safety Access Point"✔✔False
Professionalism is defined by who you are, what you do, and how other
perceive you.✔✔
