Apple Device Support Exam Questions And 100%
Correct Answers A+ Graded
Which setting in iPadOS needs to be enabled to help control the maximum decibel level,
making it comfortable to use with your iPad with headphones? Sounds
How much free iCloud storage do Managed Apple IDs created with Apple School
Manager receive? 200GB
Which feature keeps an authorized person from being able to use an iPhone, iPad, Apple
Watch, or Mac if they find them remotely wiped? Activation Lock
Aileen works most of her time offline on her MacBook Air. Whenever she updates Pages,
Numbers, and Keynote files, Ailee uses the autosave feature and iCloud. What happens
to changes of local documents stored in iCloud after macOS is updated?
Changes are cached, then silently pushed when an internet connection to the iCloud
servers becomes available.
Which of the following URLs would you check for the current service status of all Apple
network services?
apple.com/support/systemstatus
Which of the following macOS features enables multiple users to be logged in to the
computer at the same time, with access to some of the same resources?
Fast user switching
If logged into your user account which two items available in System Settings are used
to reset your login password?
Users & Groups --- Touch ID & Password
,Which of the following options appear from the MacOS Recovery window?
Safari -- Disk Utility -- Reinstall MacOS --- Restore from Time Machine
A Relocated Items folder alias has just appeared on your desktop; this happened
immediately after you updated macOS. Why does this folder appear following the update
of the macOS?
Some of your previous files' locations were incompatible with current macOS Security
settings.
What happens when you restore an Intel-based Mac with Apple Configurator for Mac?
It updates the firmware on the Apple T2 Security chip
What do you use to try to restore a Mac on Apple silicon, if a power outage prevented it
from completing its macOS installation?
Apple Configurator for Mac
What is the MacOS Recovery feature that you would utilize if you need to transfer files
from mac with Apple silicon?
Share Disk
How will you power on an Intel-based Mac using safe mode?
Press and hold the Shift key during startup; log in as Administrator
You want to install macOS 13 on an Intel-based MacBook Pro with the Apple T2 Security
Chip using an external installer you have already created on a USB drive. The Mac is
connected to your local network using Ethernet, and you have restarted the Mac into
Startup Manager.
,Although Startup Manager allows you to select the USB drive as a startup disk, it
displays the message "Security settings doe not allow this Mac to use an external
startup disk."
How would you make the external USB drive an installer without turning all the way off
security on this Inter-based Mac?
Change the External Boot setting temporarily in the Startup Security Utility to allow
booting from external media.
What is the minimum storage requirement for a Shared iPad device?
32 GB
Which four models of iPad support Shared iPad?
iPad mini 4th generation or later ---iPad 5th generation or later---All iPad Pro
models---iPad Air 2 or later
Which user home folder normally contains a hidden folder in the Finder view?
Library
Which folder does content downloaded from the internet go to be default?
Downloads
Which read only folders does system integrity protection protect by preventing
malicious software from modifying MacOS files and folders?
/System --- /usr --- /bin --- /sbin
, How do you open and close a file preview window after selecting file in the finder
Press Space Bar
Besides Mac App Store Apps which apps can be installed on a Mac with Apple silicon?
Designed for iPhone and iPad apps
What are apps designed to run on both an Intel-based Mac and a Mac with Apple silicon
called?
Universal
Where, on an iPhone, would you set up Mail preferences?
Settings > Mail > Accounts
On a Mac where would you add a Mail account?
System Settings > Internet Accounts
How could you identify which messages are encrypted in the Messages app on your
iPhone?
Blue messages are encrypted, green messages are not
Nisha is reporting strange behavior of a custom application on her iPad.
Which of the steps below you would use to create a sysdiagnose?
Reproduce the issue, then press and release both volume buttons and side (or top)
button simultaneously for 1 to 1.5 seconds
Correct Answers A+ Graded
Which setting in iPadOS needs to be enabled to help control the maximum decibel level,
making it comfortable to use with your iPad with headphones? Sounds
How much free iCloud storage do Managed Apple IDs created with Apple School
Manager receive? 200GB
Which feature keeps an authorized person from being able to use an iPhone, iPad, Apple
Watch, or Mac if they find them remotely wiped? Activation Lock
Aileen works most of her time offline on her MacBook Air. Whenever she updates Pages,
Numbers, and Keynote files, Ailee uses the autosave feature and iCloud. What happens
to changes of local documents stored in iCloud after macOS is updated?
Changes are cached, then silently pushed when an internet connection to the iCloud
servers becomes available.
Which of the following URLs would you check for the current service status of all Apple
network services?
apple.com/support/systemstatus
Which of the following macOS features enables multiple users to be logged in to the
computer at the same time, with access to some of the same resources?
Fast user switching
If logged into your user account which two items available in System Settings are used
to reset your login password?
Users & Groups --- Touch ID & Password
,Which of the following options appear from the MacOS Recovery window?
Safari -- Disk Utility -- Reinstall MacOS --- Restore from Time Machine
A Relocated Items folder alias has just appeared on your desktop; this happened
immediately after you updated macOS. Why does this folder appear following the update
of the macOS?
Some of your previous files' locations were incompatible with current macOS Security
settings.
What happens when you restore an Intel-based Mac with Apple Configurator for Mac?
It updates the firmware on the Apple T2 Security chip
What do you use to try to restore a Mac on Apple silicon, if a power outage prevented it
from completing its macOS installation?
Apple Configurator for Mac
What is the MacOS Recovery feature that you would utilize if you need to transfer files
from mac with Apple silicon?
Share Disk
How will you power on an Intel-based Mac using safe mode?
Press and hold the Shift key during startup; log in as Administrator
You want to install macOS 13 on an Intel-based MacBook Pro with the Apple T2 Security
Chip using an external installer you have already created on a USB drive. The Mac is
connected to your local network using Ethernet, and you have restarted the Mac into
Startup Manager.
,Although Startup Manager allows you to select the USB drive as a startup disk, it
displays the message "Security settings doe not allow this Mac to use an external
startup disk."
How would you make the external USB drive an installer without turning all the way off
security on this Inter-based Mac?
Change the External Boot setting temporarily in the Startup Security Utility to allow
booting from external media.
What is the minimum storage requirement for a Shared iPad device?
32 GB
Which four models of iPad support Shared iPad?
iPad mini 4th generation or later ---iPad 5th generation or later---All iPad Pro
models---iPad Air 2 or later
Which user home folder normally contains a hidden folder in the Finder view?
Library
Which folder does content downloaded from the internet go to be default?
Downloads
Which read only folders does system integrity protection protect by preventing
malicious software from modifying MacOS files and folders?
/System --- /usr --- /bin --- /sbin
, How do you open and close a file preview window after selecting file in the finder
Press Space Bar
Besides Mac App Store Apps which apps can be installed on a Mac with Apple silicon?
Designed for iPhone and iPad apps
What are apps designed to run on both an Intel-based Mac and a Mac with Apple silicon
called?
Universal
Where, on an iPhone, would you set up Mail preferences?
Settings > Mail > Accounts
On a Mac where would you add a Mail account?
System Settings > Internet Accounts
How could you identify which messages are encrypted in the Messages app on your
iPhone?
Blue messages are encrypted, green messages are not
Nisha is reporting strange behavior of a custom application on her iPad.
Which of the steps below you would use to create a sysdiagnose?
Reproduce the issue, then press and release both volume buttons and side (or top)
button simultaneously for 1 to 1.5 seconds
