Qualtrics Platform Essentials (L1) - Test
with Solutions to Questions
An organization identifies issues in their service delivery operations and sets out to write
questions that will aid in collecting data related to those issues. This is an example of XM,
true or false? - Ans - True
It is important to make every question in your survey count so that each one of them gives you
insight into a potential issue or area of growth.
Each of the choices below is a step in the recommended workflow for creating a survey
project. What is the first step you should take?
- Setting a survey length
- Setting your research objectives
- Producing your answer choices
- Planning the order of your questions - Ans - Setting your research objectives
It is important to start out by setting your research objectives because this will help you
identify which and how many questions you need to collect the necessary data.
,Which of the following is NOT an example of a leading question?
- Please tell us what you think about the updated product packaging
- Please tell us what you think is good about our new product packaging
- Please tell us what you think about the new and improved product packaging
- Please tell us what you love about the new product packaging - Ans - Please tell us what
you think about the updated product packaging
When you are writing questions it is important to stay as neutral as possible so that you can get the
most accurate data. You should avoid words such as improved, good, bad, and delicious.
Which of the following is an example of a well written question statement?
- Product X is the most efficient and competent
- Product X offers good value for money and service
- Product X offers good customer service and online services
- Product X offers services for a fair price - Ans - Product X offers services for a fair price
When creating questions, it is important to only measure one thing at a time and to not
use words that tend to over generalize such as "most" and "always".
Survey Length plays an important role in influencing survey completion rates. - Ans - True
When creating a survey, it is important to make every question count since long surveys can
be harder for participants to complete.
Which of the following examples of question wording is written according to design
best practices?
, - How satisfied were you with our food and customer service?
- Do you always shop at our store?
- How satisfied were you with the customer support representative?
- How satisfied were you with the fast and improved online experience? - Ans - How
satisfied were you with the customer support representative?
When creating a question, it is important to try to keep the question as neutral as possible by
avoiding words such as always, improved, better etc. Additionally, we recommend only asking
about one item per question. If you ask about food and customer service for example, it will
be hard to know how the participant felt about each individual one.
Which of the following question-wording is an example of a double barreled question?
- Please rate our customer service on their patience
- Please rate our customer service on their efficiency
- Please rate our customer service on friendliness and efficiency
- Please rate our customer service on their friendliness - Ans - Please rate our customer
service on friendliness and efficiency
Question stems should not ask participants to rate two items in the same question. In this case,
it would be best to separate this into two different questions.
Where do you click to activate/deactivate a project?
- Folder Icon
- Last Modified Drop Down
- Create new project button
- Three dots project menu - Ans - Three dots project menu
with Solutions to Questions
An organization identifies issues in their service delivery operations and sets out to write
questions that will aid in collecting data related to those issues. This is an example of XM,
true or false? - Ans - True
It is important to make every question in your survey count so that each one of them gives you
insight into a potential issue or area of growth.
Each of the choices below is a step in the recommended workflow for creating a survey
project. What is the first step you should take?
- Setting a survey length
- Setting your research objectives
- Producing your answer choices
- Planning the order of your questions - Ans - Setting your research objectives
It is important to start out by setting your research objectives because this will help you
identify which and how many questions you need to collect the necessary data.
,Which of the following is NOT an example of a leading question?
- Please tell us what you think about the updated product packaging
- Please tell us what you think is good about our new product packaging
- Please tell us what you think about the new and improved product packaging
- Please tell us what you love about the new product packaging - Ans - Please tell us what
you think about the updated product packaging
When you are writing questions it is important to stay as neutral as possible so that you can get the
most accurate data. You should avoid words such as improved, good, bad, and delicious.
Which of the following is an example of a well written question statement?
- Product X is the most efficient and competent
- Product X offers good value for money and service
- Product X offers good customer service and online services
- Product X offers services for a fair price - Ans - Product X offers services for a fair price
When creating questions, it is important to only measure one thing at a time and to not
use words that tend to over generalize such as "most" and "always".
Survey Length plays an important role in influencing survey completion rates. - Ans - True
When creating a survey, it is important to make every question count since long surveys can
be harder for participants to complete.
Which of the following examples of question wording is written according to design
best practices?
, - How satisfied were you with our food and customer service?
- Do you always shop at our store?
- How satisfied were you with the customer support representative?
- How satisfied were you with the fast and improved online experience? - Ans - How
satisfied were you with the customer support representative?
When creating a question, it is important to try to keep the question as neutral as possible by
avoiding words such as always, improved, better etc. Additionally, we recommend only asking
about one item per question. If you ask about food and customer service for example, it will
be hard to know how the participant felt about each individual one.
Which of the following question-wording is an example of a double barreled question?
- Please rate our customer service on their patience
- Please rate our customer service on their efficiency
- Please rate our customer service on friendliness and efficiency
- Please rate our customer service on their friendliness - Ans - Please rate our customer
service on friendliness and efficiency
Question stems should not ask participants to rate two items in the same question. In this case,
it would be best to separate this into two different questions.
Where do you click to activate/deactivate a project?
- Folder Icon
- Last Modified Drop Down
- Create new project button
- Three dots project menu - Ans - Three dots project menu
