HCAD 301 final review test 2 part 2
questions & answers 2024/2025
_______ is an organizations value system and collection of guiding principles - ANSWERSculture
The F in FOCUS stands for - ANSWERSFind a process to improve
multiple, smaller PDCA cycles building off each other or working in conjunction - ANSWERSRapid Cycle
Improvement
if we were interested in mess finding, according to class lecture and the spath text, what group of tools
would be must appropriate to use? - ANSWERScheck sheet or pareto diagram
what is an example of a qualitative data collection tool? - ANSWERSSurvey questionnaire
A protective risk assessment technique designed to identify and eliminate potential adverse events to
residents - ANSWERSFMEA
FMEA - ANSWERSFailure Mode and Effects Analysis
who within a project improvement team, is usually the person who convenes the group to address a
particular issue or challenge in the facility - ANSWERSsponsor
if you were interested in observing and eliminating variation within a process/procedure, and wanted to
determine if any trends exist, what tool would you use - ANSWERScontrol chart
if you wanted to analyze workflow patterns and where movement/motion occurs, to eliminate or
minimize that waste, you might use a_____ _____ to show control travel patterns - ANSWERSspaghetti
diagram
, Team Development Stages - ANSWERSforming, storming, norming, performing
what is the structured form of multi-voting, usually five steps and a rank voting process to prioritize
quality improvement initiatives? - ANSWERSnominal group technique
from one of the guest lectures, which of the following terms means "Advocate" or "representative of the
people" - ANSWERSombudsman
To ensure resident/patient safety, there were two preventative methods discussed during lecture:
__________, which is designed to improve processes to avoid errors, and _______, when controls are
put in a process to correct errors before harm occurs - ANSWERSmistake proofing; safegaurding
Within the LEAN philosophy for health care, what is the ultimate goal for processes or procedures that
have been identified as non-valued added but also as necessary to the product/service? -
ANSWERSthese processes should be minimized
What is an example of quantitative data collection tool? - ANSWERSLine graph
From the guest lecturer on the LEAN process in health care, which of the following was NOT one of
opportunities for improvement?
A. decreasing waste
B. improving process flow
C. maintaining satisfaction
D. decreasing variation - ANSWERSC. Maintaining satisfaction
what groups of people are concerned about utilization management in health care? - ANSWERSproviders
in care
managed care orgs
insurers
questions & answers 2024/2025
_______ is an organizations value system and collection of guiding principles - ANSWERSculture
The F in FOCUS stands for - ANSWERSFind a process to improve
multiple, smaller PDCA cycles building off each other or working in conjunction - ANSWERSRapid Cycle
Improvement
if we were interested in mess finding, according to class lecture and the spath text, what group of tools
would be must appropriate to use? - ANSWERScheck sheet or pareto diagram
what is an example of a qualitative data collection tool? - ANSWERSSurvey questionnaire
A protective risk assessment technique designed to identify and eliminate potential adverse events to
residents - ANSWERSFMEA
FMEA - ANSWERSFailure Mode and Effects Analysis
who within a project improvement team, is usually the person who convenes the group to address a
particular issue or challenge in the facility - ANSWERSsponsor
if you were interested in observing and eliminating variation within a process/procedure, and wanted to
determine if any trends exist, what tool would you use - ANSWERScontrol chart
if you wanted to analyze workflow patterns and where movement/motion occurs, to eliminate or
minimize that waste, you might use a_____ _____ to show control travel patterns - ANSWERSspaghetti
diagram
, Team Development Stages - ANSWERSforming, storming, norming, performing
what is the structured form of multi-voting, usually five steps and a rank voting process to prioritize
quality improvement initiatives? - ANSWERSnominal group technique
from one of the guest lectures, which of the following terms means "Advocate" or "representative of the
people" - ANSWERSombudsman
To ensure resident/patient safety, there were two preventative methods discussed during lecture:
__________, which is designed to improve processes to avoid errors, and _______, when controls are
put in a process to correct errors before harm occurs - ANSWERSmistake proofing; safegaurding
Within the LEAN philosophy for health care, what is the ultimate goal for processes or procedures that
have been identified as non-valued added but also as necessary to the product/service? -
ANSWERSthese processes should be minimized
What is an example of quantitative data collection tool? - ANSWERSLine graph
From the guest lecturer on the LEAN process in health care, which of the following was NOT one of
opportunities for improvement?
A. decreasing waste
B. improving process flow
C. maintaining satisfaction
D. decreasing variation - ANSWERSC. Maintaining satisfaction
what groups of people are concerned about utilization management in health care? - ANSWERSproviders
in care
managed care orgs
insurers
