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Final Certifications CNL Exam Questions and Answers Latest Updated

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Final Certifications CNL Exam Questions and Answers Latest Updated Budgetingu-u CORRECTu ANSWER Directu costs:u $u thatu directlyu affectsu ptu careu (e.g.u nurseu salaries) Indirectu costs:u $u thatu doesn'tu directlyu affectu ptu careu (e.g.u lighting,u water,u paint) Costu centers:u smallestu unitu ofu areau ofu costu inu anu organizationu (e.g.u au departmentu inu au comp any;u au unitu inu au hospital) Fixedu costs:u $u setu regardlessu ofu changes Variableu costs:u $u changesu basedu onu census,u supplies,u revenues,u etc. Changeu Agentu Strategiesu-u CORRECTu ANSWER-Power coercive:u appliesu poweru fromu authority,u economicu sanctions,u oru politicalu cloutu (e.g.u don'tu te xtu andu driveu oru you'llu getu au ticket) Empirical-rational:u assumesu pplu areu rationalu andu willu followu self interestu (e.g.u don'tu textu andu driveu oru youu willu getu hurt)

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Final Certifications CNL Exam Questions
and Answers Latest Updated

Budgetingu-uCORRECTuANSWER-
Directucosts:u$uthatudirectlyuaffectsuptucareu(e.g.unurseusalaries)
Indirectucosts:u$uthatudoesn'tudirectlyuaffectuptucareu(e.g.ulighting,uwater,upaint)
Costucenters:usmallestuunituofuareauofucostuinuanuorganizationu(e.g.uaudepartmentuinuaucomp
any;uauunituinuauhospital)
Fixeducosts:u$useturegardlessuofuchanges
Variableucosts:u$uchangesubaseduonucensus,usupplies,urevenues,uetc.

ChangeuAgentuStrategiesu-uCORRECTuANSWER-Power-
coercive:uappliesupowerufromuauthority,ueconomicusanctions,uorupoliticalucloutu(e.g.udon'tute
xtuandudriveuoruyou'llugetuauticket)
Empirical-rational:uassumesuppluareurationaluanduwillufollowuself-
interestu(e.g.udon'tutextuandudriveuoruyouuwillugetuhurt)
Normative-
reeducative:uassumesuppluactuinuaccordanceuwithusocialunormsuanduvaluesu(e.g.udon'tutextu
andudriveu-u"everyone'sudoinguit')

ChangeuTheoriesu-uCORRECTuANSWER-PDSAu-
uPlanuDouStudyuAct:ucycleuofuevaluatinguchange

Lewin'suUnfreeze-Change/Move-Refreezeu-
uchangeuagent,udrivinguforces,urestraininguforces

Roger'suDiffusionuofuInnovationu-
uinnovators,uearlyuadopters,uearlyumajority,ulateumajorityu(largestugroup),ulaggardsu(willunev

eruchange)

CNLuRolesu-uCORRECTuANSWER-Systemsuanalyst/riskuanticipator
Teamumanager
Outcomesumanager
Informationumanager
Clinician
Clientuadvocate
Memberuofuauprofession
Educator
Lifelongulearner

ConflictuManagementuTechniquesu-uCORRECTuANSWER-Avoiding:uignoreuconflict
Accommodating:u1usideugivesuinutouother
Competing:u2uoru3usidesucompeteuforugoal
Compromising:ueachusideugetsuandugivesuupusomething

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