SPCH 1318 - Exam 2 questions with
verified answers
percent of nonverbal communication - correct answer ✔✔60%
nonverbal messages are continuous - correct answer ✔✔goes beyond our words - we are continually
sending nonverbal messages as we are being perceived by others.
nonverbal messages are multi channeled - correct answer ✔✔we use several senses to communicate
something nonverbally - doctors dress professionally, maintain eye contact, listen attentively, and hang
their diplomas on the wall to establish credibility with their patients.
nonverbal messages are culture based - correct answer ✔✔nonverbal gestures in the US are not
universally understood in the same way - in the US, touching your forefinger to your thumb means "ok"
but in France it means "zero" and in Japan it means "money"
nonverbal messages are ambiguous - correct answer ✔✔can have multiple interpretations
proxemics - correct answer ✔✔invisible bubble we place around our bodies
Hall's distances - correct answer ✔✔Intimate: 0-18 inches
Personal: 18in-4ft
Social: 4-10ft
Public: 10+ft
Territorality - correct answer ✔✔how people use space to communicate ownership or occupancy of
areas and possessions
Do people more often believe non-verbal or verbal messages? - correct answer ✔✔non-verbal - scarf
example
, asynchronous listening - correct answer ✔✔Listening to recorded messages, such as those on an
answering machine or voice mail, which do not allow an opportunity for you to get a response to your
feedback.
Listening Process - correct answer ✔✔receiving, understanding, evaluating, and responding
Attending - correct answer ✔✔paying attention to someone's words well enough to understand what
that person is trying to communicate
Selecting - correct answer ✔✔Listener only pays attention to certain parts of a message
understanding - correct answer ✔✔The ability to assign accurate meaning to what was said
Remembering - correct answer ✔✔Being able to recall and retain the information you heard
Barriers to listening - correct answer ✔✔pseudolistening, monopolizing, disconfirming, defensive
listening, selective listening, ambushing
External noise - correct answer ✔✔physical sounds that interfere with communication
supportive listening - correct answer ✔✔listening skills focused not only on understanding information
but also "listening" to others' feelings
paraphrasing - correct answer ✔✔Putting into words the ideas or feelings you have perceived from the
message
content - correct answer ✔✔something that is to be expressed through some medium, as speech,
writing or any of various arts
intent - correct answer ✔✔the use of gestures, facial expressions, verbalizations, and/or written words
to deliver a message
verified answers
percent of nonverbal communication - correct answer ✔✔60%
nonverbal messages are continuous - correct answer ✔✔goes beyond our words - we are continually
sending nonverbal messages as we are being perceived by others.
nonverbal messages are multi channeled - correct answer ✔✔we use several senses to communicate
something nonverbally - doctors dress professionally, maintain eye contact, listen attentively, and hang
their diplomas on the wall to establish credibility with their patients.
nonverbal messages are culture based - correct answer ✔✔nonverbal gestures in the US are not
universally understood in the same way - in the US, touching your forefinger to your thumb means "ok"
but in France it means "zero" and in Japan it means "money"
nonverbal messages are ambiguous - correct answer ✔✔can have multiple interpretations
proxemics - correct answer ✔✔invisible bubble we place around our bodies
Hall's distances - correct answer ✔✔Intimate: 0-18 inches
Personal: 18in-4ft
Social: 4-10ft
Public: 10+ft
Territorality - correct answer ✔✔how people use space to communicate ownership or occupancy of
areas and possessions
Do people more often believe non-verbal or verbal messages? - correct answer ✔✔non-verbal - scarf
example
, asynchronous listening - correct answer ✔✔Listening to recorded messages, such as those on an
answering machine or voice mail, which do not allow an opportunity for you to get a response to your
feedback.
Listening Process - correct answer ✔✔receiving, understanding, evaluating, and responding
Attending - correct answer ✔✔paying attention to someone's words well enough to understand what
that person is trying to communicate
Selecting - correct answer ✔✔Listener only pays attention to certain parts of a message
understanding - correct answer ✔✔The ability to assign accurate meaning to what was said
Remembering - correct answer ✔✔Being able to recall and retain the information you heard
Barriers to listening - correct answer ✔✔pseudolistening, monopolizing, disconfirming, defensive
listening, selective listening, ambushing
External noise - correct answer ✔✔physical sounds that interfere with communication
supportive listening - correct answer ✔✔listening skills focused not only on understanding information
but also "listening" to others' feelings
paraphrasing - correct answer ✔✔Putting into words the ideas or feelings you have perceived from the
message
content - correct answer ✔✔something that is to be expressed through some medium, as speech,
writing or any of various arts
intent - correct answer ✔✔the use of gestures, facial expressions, verbalizations, and/or written words
to deliver a message
