Theory"
historical perspective - ✔️✔️Includes three viewpoints:
(1) Classical
(2) Behavioral
(3) Quantitative
learning organization - ✔️✔️An organization that actively creates, acquires, and
transfers knowledge within itself and is able to modify its behavior to reflect new
knowledge.
(1) Creating and acquiring knowledge
(2) Transferring knowledge
(3) Modifying behavior
behavioral science - ✔️✔️Relies on scientific research for developing theories about
human behavior that can be used to provide practical tools for managers.
behavioral viewpoint - ✔️✔️Emphasized the importance of understanding human
behavior and of motivating employees toward achievement.
Included three phases in which it was developed:
(1) Early Behaviorism
(2) The Human Relations Movement
(3) Behavioral Science
Pioneers include...Hugo Munsterberg, Mary Parker Follett, and Elton Mayo
classical viewpoint - ✔️✔️Emphasized finding ways to manage work more efficiently,
had two branches: (1) Scientific and... (2) Administrative
closed system - ✔️✔️A system that has little interaction with its environment.
complexity theory - ✔️✔️The study of how order and pattern arise from very
complicated, apparently chaotic systems.
contemporary perspective - ✔️✔️Includes three viewpoints:
(1) Systems
(2) Contingency
(3) Quality-management