USPS SALES & SERVICES ASSOCIATE TRAINING
EXAM | QUESTIONS AND ANSWERS | ALREADY
SOLVED
What procedures does the Post Office follow is a PO Box is
not paid by the 10th day after the due date? - <answers>>>On
the 11th day the box must be closed and all mail is returned to
the sender. The lock will be changed after 48 days. If the
customer reopens the box after the 10th day, a late fee applies.
What is a caller service? - <answers>>>A premium service
when the customer needs more pick up times than a Firm
Holdout and/or have more mail than the biggest box will hold
daily.
What is General Delivery designed for? -
<answers>>>Transients, people waiting to get PO boxes,
temporary events. 30 days maximum period unless approved
by the postmaster.
How does package intercept work? - <answers>>>It allows
customers to request to have an item they sent through USPS
to be intercepted prior to delivery for a fee.
How long may a customer have Temporary Forwarding? -
<answers>>>6 months and they may renew for an additional
6 months for a total of one year.
,USPS SALES & SERVICES ASSOCIATE TRAINING
EXAM | QUESTIONS AND ANSWERS | ALREADY
SOLVED
How long is PFS (Premium Forwarding Service)? How does
it work? - <answers>>>Not less than 2 weeks or longer than 1
year. For a fee we will reship and reroute ALL mail addressed
to their primary address by means of weekly Priority Mail
shipment.
What are the minimum and maximum days to "hold" mail? -
<answers>>>3 days min/30 days max.
What are some of the public service/government agency
programs that we participate in? - <answers>>>Selling
Migratory bird stamps, supplying Selective Service forms,
passport applications.
What are the 4 components of "customer experience
essentials"? - <answers>>>Telephone courtesy, It begins with
a smile, Delivery done right and We value your business.
The essence of our brand comes down to what four words? -
<answers>>>Relentless, simple, secure and personal.
What are the 3 "P's" that influence customer's perception? -
<answers>>>Personal (your appearance and demeanor).
Professional (your post office) and Postal (products and
services).
, USPS SALES & SERVICES ASSOCIATE TRAINING
EXAM | QUESTIONS AND ANSWERS | ALREADY
SOLVED
What is the purpose of the Hazmat question? -
<answers>>>Promote safety of the public to prevent disasters.
What is the Hazmat question that you are REQUIRED to ask
when mailing any package? - <answers>>>Does this package
contain anything fragile, liquid, perishable or potentially
hazardous such as lithium batteries or perfume?
Perception is - <answers>>>Reality
What are our goals? - <answers>>>Grow revenue, increase
market share, develop lifetime customers.
What are some non-verbal communication cues? -
<answers>>>Body movement, facial expressions, personal
space.
The SSA shows communication is occurring when they ask
the hazmat question? - <answers>>>True.
Communication skills require you to practice actively
attending. What does S.O.L.E.R. represent? -
<answers>>>Squarely face the person. Open your posture.
Lean towards the sender. Eye contact. Relax.
EXAM | QUESTIONS AND ANSWERS | ALREADY
SOLVED
What procedures does the Post Office follow is a PO Box is
not paid by the 10th day after the due date? - <answers>>>On
the 11th day the box must be closed and all mail is returned to
the sender. The lock will be changed after 48 days. If the
customer reopens the box after the 10th day, a late fee applies.
What is a caller service? - <answers>>>A premium service
when the customer needs more pick up times than a Firm
Holdout and/or have more mail than the biggest box will hold
daily.
What is General Delivery designed for? -
<answers>>>Transients, people waiting to get PO boxes,
temporary events. 30 days maximum period unless approved
by the postmaster.
How does package intercept work? - <answers>>>It allows
customers to request to have an item they sent through USPS
to be intercepted prior to delivery for a fee.
How long may a customer have Temporary Forwarding? -
<answers>>>6 months and they may renew for an additional
6 months for a total of one year.
,USPS SALES & SERVICES ASSOCIATE TRAINING
EXAM | QUESTIONS AND ANSWERS | ALREADY
SOLVED
How long is PFS (Premium Forwarding Service)? How does
it work? - <answers>>>Not less than 2 weeks or longer than 1
year. For a fee we will reship and reroute ALL mail addressed
to their primary address by means of weekly Priority Mail
shipment.
What are the minimum and maximum days to "hold" mail? -
<answers>>>3 days min/30 days max.
What are some of the public service/government agency
programs that we participate in? - <answers>>>Selling
Migratory bird stamps, supplying Selective Service forms,
passport applications.
What are the 4 components of "customer experience
essentials"? - <answers>>>Telephone courtesy, It begins with
a smile, Delivery done right and We value your business.
The essence of our brand comes down to what four words? -
<answers>>>Relentless, simple, secure and personal.
What are the 3 "P's" that influence customer's perception? -
<answers>>>Personal (your appearance and demeanor).
Professional (your post office) and Postal (products and
services).
, USPS SALES & SERVICES ASSOCIATE TRAINING
EXAM | QUESTIONS AND ANSWERS | ALREADY
SOLVED
What is the purpose of the Hazmat question? -
<answers>>>Promote safety of the public to prevent disasters.
What is the Hazmat question that you are REQUIRED to ask
when mailing any package? - <answers>>>Does this package
contain anything fragile, liquid, perishable or potentially
hazardous such as lithium batteries or perfume?
Perception is - <answers>>>Reality
What are our goals? - <answers>>>Grow revenue, increase
market share, develop lifetime customers.
What are some non-verbal communication cues? -
<answers>>>Body movement, facial expressions, personal
space.
The SSA shows communication is occurring when they ask
the hazmat question? - <answers>>>True.
Communication skills require you to practice actively
attending. What does S.O.L.E.R. represent? -
<answers>>>Squarely face the person. Open your posture.
Lean towards the sender. Eye contact. Relax.
