GRADE A Q&A
When is the customer population of a waiting line problem said to be infinite? -
(CORRECT ANSWER)when the number of customers in the system does not affect
the rate at which the population generates new customers
A _______ customer is one who enters the system and remains there until being
served. - (CORRECT ANSWER)patient
_________ is a rule that allows a customer of higher priority to interrupt the service
of another customer. - (CORRECT ANSWER)A preemptive discipline
Which of the following elements are NOT common to waiting-line problems? -
(CORRECT ANSWER)A random-number generator
_________ is an easy-to-use computer package that is simply a spreadsheet with
some macros with which simple waiting line processes may be simulated. -
(CORRECT ANSWER)SimQuick
Which of the following situations requires the use of simulation as a key assumption
of the single-server model is violated? - (CORRECT ANSWER)the mean arrival rate
exceeds the mean service rate
Which of the following situations requires the use of simulation as a key assumption
of the multiple-server model is violated? - (CORRECT ANSWER)customers are
served based on a priority discipline
Which of the following ways represents how management can improve a service
system? - (CORRECT ANSWER)A.
affect the rate of customer arrivals
B.
assign more than one person to a service facility
C.
allocate service tasks to sequential phases
D.
All of the above.<--
By devising improved work methods, management is attempting to - (CORRECT
ANSWER)increase the efficiency of servers.
What is the objective that managers are trying to attain when they decide to allow
customer preemption? - (CORRECT ANSWER)reduce the waiting times of select
customers
Which of the following is a way that managers may attempt to affect the rate of
customer arrivals? - (CORRECT ANSWER)A.
advertising
B.
differential pricing
C.
special promotions
When is the customer population of a waiting line problem said to be infinite? -
(CORRECT ANSWER)when the number of customers in the system does not affect
the rate at which the population generates new customers
A _______ customer is one who enters the system and remains there until being
served. - (CORRECT ANSWER)patient
_________ is a rule that allows a customer of higher priority to interrupt the service
of another customer. - (CORRECT ANSWER)A preemptive discipline
Which of the following elements are NOT common to waiting-line problems? -
(CORRECT ANSWER)A random-number generator
_________ is an easy-to-use computer package that is simply a spreadsheet with
some macros with which simple waiting line processes may be simulated. -
(CORRECT ANSWER)SimQuick
Which of the following situations requires the use of simulation as a key assumption
of the single-server model is violated? - (CORRECT ANSWER)the mean arrival rate
exceeds the mean service rate
Which of the following situations requires the use of simulation as a key assumption
of the multiple-server model is violated? - (CORRECT ANSWER)customers are
served based on a priority discipline
Which of the following ways represents how management can improve a service
system? - (CORRECT ANSWER)A.
affect the rate of customer arrivals
B.
assign more than one person to a service facility
C.
allocate service tasks to sequential phases
D.
All of the above.<--
By devising improved work methods, management is attempting to - (CORRECT
ANSWER)increase the efficiency of servers.
What is the objective that managers are trying to attain when they decide to allow
customer preemption? - (CORRECT ANSWER)reduce the waiting times of select
customers
Which of the following is a way that managers may attempt to affect the rate of
customer arrivals? - (CORRECT ANSWER)A.
advertising
B.
differential pricing
C.
special promotions
