EMILLECT 2024/2025 ACADEMIC YEAR ©2024 EMILLECT. ALL RIGHTS RESERVED FIRST PUBLISH OCTOBER, 2024
DSST Human Resource Management
Study Guide
core competencies - Answer✔✔-An integrated knowledge within an organization that sets it
out from the competition.
informal factors - Answer✔✔-Includes the social environment of the workplace and informal
work groups.
job description - Answer✔✔-A written description of the basic tasks, duties, minimum required
experience, and responsibilities required of an employee holding a particular job.
selection - Answer✔✔-The process of screening, interviewing, and hiring individuals.
cash compensation - Answer✔✔-Includes hourly wages, salaries, and bonuses.
non-cash compensation - Answer✔✔-Includes other employee benefits, such as health
insurance, pension contributions, tuition reimbursement, and legal assistance programs.
separations - Answer✔✔-The different conditions upon which someone leaves a company; may
be voluntary or involuntary.
hygiene factors - Answer✔✔-The working conditions, pay, company policies, and interpersonal
relationships; they help eliminate job satisfaction, but do not motivate the employee according
to the two-factor theory.
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,EMILLECT 2024/2025 ACADEMIC YEAR ©2024 EMILLECT. ALL RIGHTS RESERVED FIRST PUBLISH OCTOBER, 2024
motivators - Answer✔✔-The need for achievement, recognition, responsibility, and growth;
they both eliminate job dissatisfaction and stimulate motivation.
positive reinforcement - Answer✔✔-Reward given for desired behavior.
negative reinforcement - Answer✔✔-Removal of something unpleasant for desire behavior.
punishment - Answer✔✔-Giving something unpleasant for an undesired behavior.
extinction - Answer✔✔-Withdrawal of a reward.
continuous reinforcement - Answer✔✔-When every desired behavior is reinforced; effective
when the behavior is new.
partial reinforcement - Answer✔✔-When some of the desired behavior is reinforced. Can be
classified into four groups: fixed-interval, fixed-ratio, variable-interval, and variable-ratio.
fixed-interval reinforcement - Answer✔✔-Rewards according to a specific time interval. Results
in average and irregular performance.
fixed-ratio reinforcement - Answer✔✔-Rewards after a specific number of desired behaviors.
Results in high or stable performance.
variable-interval reinforcement - Answer✔✔-Rewards according to random times. Results in
moderately high and stable performance.
variable-ratio reinforcement - Answer✔✔-Rewards according to a random number of behaviors.
Results in very high performance.
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, EMILLECT 2024/2025 ACADEMIC YEAR ©2024 EMILLECT. ALL RIGHTS RESERVED FIRST PUBLISH OCTOBER, 2024
leadership - Answer✔✔-The ability to influence people to achieve goals for the organization.
legitimate leadership - Answer✔✔-Leadership dependent upon one's position within the
company.
reward leadership - Answer✔✔-Leadership based on the control that management has over
rewarding subordinates.
coercive leadership - Answer✔✔-Leadership based on the control that management has over
punishing subordinates.
expert power - Answer✔✔-Power based on individual expertise.
referent power - Answer✔✔-Power derived from the degree in which one is admired and
people want to emulate them.
authoritarian leadership type - Answer✔✔-Characterized by dictatorship that dismisses input
from team members; decides the term of tasks and who will perform the work to be done.
democratic leadership type - Answer✔✔-Characterized by an open-line communication
between workers and management; values team-input, and facilitates group cooperation
without being overly active within the group.
laissez-faire leadership type - Answer✔✔-Hands-off approach over all decision-making without
any further involvement unless asked to participate.
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DSST Human Resource Management
Study Guide
core competencies - Answer✔✔-An integrated knowledge within an organization that sets it
out from the competition.
informal factors - Answer✔✔-Includes the social environment of the workplace and informal
work groups.
job description - Answer✔✔-A written description of the basic tasks, duties, minimum required
experience, and responsibilities required of an employee holding a particular job.
selection - Answer✔✔-The process of screening, interviewing, and hiring individuals.
cash compensation - Answer✔✔-Includes hourly wages, salaries, and bonuses.
non-cash compensation - Answer✔✔-Includes other employee benefits, such as health
insurance, pension contributions, tuition reimbursement, and legal assistance programs.
separations - Answer✔✔-The different conditions upon which someone leaves a company; may
be voluntary or involuntary.
hygiene factors - Answer✔✔-The working conditions, pay, company policies, and interpersonal
relationships; they help eliminate job satisfaction, but do not motivate the employee according
to the two-factor theory.
Page 1/29
,EMILLECT 2024/2025 ACADEMIC YEAR ©2024 EMILLECT. ALL RIGHTS RESERVED FIRST PUBLISH OCTOBER, 2024
motivators - Answer✔✔-The need for achievement, recognition, responsibility, and growth;
they both eliminate job dissatisfaction and stimulate motivation.
positive reinforcement - Answer✔✔-Reward given for desired behavior.
negative reinforcement - Answer✔✔-Removal of something unpleasant for desire behavior.
punishment - Answer✔✔-Giving something unpleasant for an undesired behavior.
extinction - Answer✔✔-Withdrawal of a reward.
continuous reinforcement - Answer✔✔-When every desired behavior is reinforced; effective
when the behavior is new.
partial reinforcement - Answer✔✔-When some of the desired behavior is reinforced. Can be
classified into four groups: fixed-interval, fixed-ratio, variable-interval, and variable-ratio.
fixed-interval reinforcement - Answer✔✔-Rewards according to a specific time interval. Results
in average and irregular performance.
fixed-ratio reinforcement - Answer✔✔-Rewards after a specific number of desired behaviors.
Results in high or stable performance.
variable-interval reinforcement - Answer✔✔-Rewards according to random times. Results in
moderately high and stable performance.
variable-ratio reinforcement - Answer✔✔-Rewards according to a random number of behaviors.
Results in very high performance.
Page 2/29
, EMILLECT 2024/2025 ACADEMIC YEAR ©2024 EMILLECT. ALL RIGHTS RESERVED FIRST PUBLISH OCTOBER, 2024
leadership - Answer✔✔-The ability to influence people to achieve goals for the organization.
legitimate leadership - Answer✔✔-Leadership dependent upon one's position within the
company.
reward leadership - Answer✔✔-Leadership based on the control that management has over
rewarding subordinates.
coercive leadership - Answer✔✔-Leadership based on the control that management has over
punishing subordinates.
expert power - Answer✔✔-Power based on individual expertise.
referent power - Answer✔✔-Power derived from the degree in which one is admired and
people want to emulate them.
authoritarian leadership type - Answer✔✔-Characterized by dictatorship that dismisses input
from team members; decides the term of tasks and who will perform the work to be done.
democratic leadership type - Answer✔✔-Characterized by an open-line communication
between workers and management; values team-input, and facilitates group cooperation
without being overly active within the group.
laissez-faire leadership type - Answer✔✔-Hands-off approach over all decision-making without
any further involvement unless asked to participate.
Page 3/29
