EMILLECT 2024/2025 ACADEMIC YEAR ©2024 EMILLECT. ALL RIGHTS RESERVED. FIRST PUBLISH OCTOBER 2024.
CMN 003V EXAM #1 Study Guide
active listening - Answer✔✔-a person's willingness and ability to hear and understand
channel - Answer✔✔-the means by which a message is communicated; a type of pathway
cognitive complexity - Answer✔✔-ability to consider a variety of explanations and understand a
given situation in multiple ways
communication competence - Answer✔✔-the ability to communicate in ways that are effective
and appropriate in a given situation
content dimension - Answer✔✔-Consists of the literal information being communicated by the
message
ex: "The printers out of paper" → there is no paper in the printer
context - Answer✔✔-the physical and psychological environment in which you message is
communicated
decode - Answer✔✔-interpreting a message
downward communication - Answer✔✔-superiors to subordinates
dynamic - Answer✔✔-constantly changing and evolving as ppl send, receive, and interpret
messages from multiple sources
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,EMILLECT 2024/2025 ACADEMIC YEAR ©2024 EMILLECT. ALL RIGHTS RESERVED. FIRST PUBLISH OCTOBER 2024.
emotional intelligence - Answer✔✔-ability to understand, express, and manage emotions, and
to use emotion to facilitate thought
empathy - Answer✔✔-skill at identifying and feeling what others around you are feeling
encode - Answer✔✔-put idea into the form of language/behavior that your receiver
understands
Emotional Quotient (EQ) - Answer✔✔-a person's level of emotional intelligence
ethics - Answer✔✔-guides us in judging whether something is morally right or wrong
explicit rules - Answer✔✔-someone has clearly articulated these as direct expectations for
communicative behaviors
ex: supervisor tells you not to talk about your marketing strategies with anyone outside
company
feedback - Answer✔✔-a receivers various verbal and nonvberal reactions to a message
formal professional networks - Answer✔✔-generally have clear lines of authority and reporting
structures, shoulder standard sets of responsibilities, and require accountability to other
network members
formality - Answer✔✔-ceremonious quality; ceremonious adherence to rules; something done
just for form's sake;
Ex. mere formality
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, EMILLECT 2024/2025 ACADEMIC YEAR ©2024 EMILLECT. ALL RIGHTS RESERVED. FIRST PUBLISH OCTOBER 2024.
implicit rules - Answer✔✔-rules that almost everyone in a certain social group knows and
follows even though no one has formally expressed them
ex: having unspoken rule not to talk about salary
informal professional networks - Answer✔✔-consist of voluntarily professional connections
(friendships w coworkers) rather than formal reporting structures
language - Answer✔✔-structured system of symbols used for communicating meaning
lateral (horizontal) communication - Answer✔✔-among peers/colleagues with relatively equal
positions
message - Answer✔✔-verbal/nonverbal behaviors to which people give meaning
Metacommunication - Answer✔✔-communication about communication; used to avoid
misunderstanding and provide listeners with clarity
ex: "Let me tell you what i think"
"Don't take this the wrong way"
noise - Answer✔✔-anything that interferes with a receivers ability to understand the message;
physical, psychological, physiological
nonverbal communication - Answer✔✔-includes behaviors and characteristics that convey
meaning without the use of words
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CMN 003V EXAM #1 Study Guide
active listening - Answer✔✔-a person's willingness and ability to hear and understand
channel - Answer✔✔-the means by which a message is communicated; a type of pathway
cognitive complexity - Answer✔✔-ability to consider a variety of explanations and understand a
given situation in multiple ways
communication competence - Answer✔✔-the ability to communicate in ways that are effective
and appropriate in a given situation
content dimension - Answer✔✔-Consists of the literal information being communicated by the
message
ex: "The printers out of paper" → there is no paper in the printer
context - Answer✔✔-the physical and psychological environment in which you message is
communicated
decode - Answer✔✔-interpreting a message
downward communication - Answer✔✔-superiors to subordinates
dynamic - Answer✔✔-constantly changing and evolving as ppl send, receive, and interpret
messages from multiple sources
Page 1/19
,EMILLECT 2024/2025 ACADEMIC YEAR ©2024 EMILLECT. ALL RIGHTS RESERVED. FIRST PUBLISH OCTOBER 2024.
emotional intelligence - Answer✔✔-ability to understand, express, and manage emotions, and
to use emotion to facilitate thought
empathy - Answer✔✔-skill at identifying and feeling what others around you are feeling
encode - Answer✔✔-put idea into the form of language/behavior that your receiver
understands
Emotional Quotient (EQ) - Answer✔✔-a person's level of emotional intelligence
ethics - Answer✔✔-guides us in judging whether something is morally right or wrong
explicit rules - Answer✔✔-someone has clearly articulated these as direct expectations for
communicative behaviors
ex: supervisor tells you not to talk about your marketing strategies with anyone outside
company
feedback - Answer✔✔-a receivers various verbal and nonvberal reactions to a message
formal professional networks - Answer✔✔-generally have clear lines of authority and reporting
structures, shoulder standard sets of responsibilities, and require accountability to other
network members
formality - Answer✔✔-ceremonious quality; ceremonious adherence to rules; something done
just for form's sake;
Ex. mere formality
Page 2/19
, EMILLECT 2024/2025 ACADEMIC YEAR ©2024 EMILLECT. ALL RIGHTS RESERVED. FIRST PUBLISH OCTOBER 2024.
implicit rules - Answer✔✔-rules that almost everyone in a certain social group knows and
follows even though no one has formally expressed them
ex: having unspoken rule not to talk about salary
informal professional networks - Answer✔✔-consist of voluntarily professional connections
(friendships w coworkers) rather than formal reporting structures
language - Answer✔✔-structured system of symbols used for communicating meaning
lateral (horizontal) communication - Answer✔✔-among peers/colleagues with relatively equal
positions
message - Answer✔✔-verbal/nonverbal behaviors to which people give meaning
Metacommunication - Answer✔✔-communication about communication; used to avoid
misunderstanding and provide listeners with clarity
ex: "Let me tell you what i think"
"Don't take this the wrong way"
noise - Answer✔✔-anything that interferes with a receivers ability to understand the message;
physical, psychological, physiological
nonverbal communication - Answer✔✔-includes behaviors and characteristics that convey
meaning without the use of words
Page 3/19
