Solution Manual For Operations and Supply Chain Management, 16th Edition by F. Robert Jacobs and Richard Chase, Verified Chapters 1 - 22, Complete Newest Version

Operations and Supply Chain Management
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SOLUTION MANUAL
Operations and Supply Chain Management, 16th Edition
by F. Robert Jacobs and Richard Chase
Chapters 1 - 22 | Complete




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, Operations and Supply Chain Management
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 TABLE OF CONTENTS
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ChapterI1:IIntroduction

ChapterI2:IStrategy

ChapterI3:IDesignIofIProductsIandIServices

ChapterI4:IProjects

ChapterI5:IStrategicICapacityIManagement

ChapterI6:ILearningICurves

ChapterI7:IManufacturingIProcesses

ChapterI8:IFacilityILayout

ChapterI9:IServiceIProcesses

ChapterI10:IWaitingILineIAnalysisIandISimulation

ChapterI11:IProcessIDesignIandIAnalysis

ChapterI12:IQualityIManagement

ChapterI13:IStatisticalIQualityIControl

ChapterI14:ILeanISupplyIChains

ChapterI15:ILogisticsIandIDistributionIManagement

ChapterI16:IGlobalISourcingIandIProcurement

ChapterI17:ITheIInternetIofIThingsIandIERP

ChapterI18:IForecasting

ChapterI19:ISalesIandIOperationsIPlanning

ChapterI20:IInventoryIManagement

ChapterI21:IMaterialIRequirementsIPlanning
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, Operations and Supply Chain Management
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ChapterI22:IWorkcenterIScheduling




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OPERATIONS AND SUPPLY CHAIN MANAGEMENT
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DiscussionIQuestions
1. UsingIExhibitI1.3IasIaImodel,IdescribeItheIsource-make-deliver-
returnIrelationshipsIinItheIfollowingIsystems:

a. AnIairline
Source:I AircraftImanufacturer,Iin-flightIfood,IrepairIparts,IcomputerIsystems
Make:IAircraftIandIflightIcrewIscheduling,IgroundIservicesIprovidedIatIairports,Iaircr
aftImaintenanceIandIrepair
Deliver:IOutboundIandIarrivingIpassengerIservice,IbaggageIhandlingI
Return:IResolveIanyIpost-
serviceIissuesIsuchIasIlostIorIdamagedIluggage

b. AnIautomobileImanufacturer
Source:I SuppliersIofIcomponentsIandIrawImaterials
Make:IManufacturingIofIvehiclesIandIcomponentsIorIsubassembliesItoIbeIsoldIasIsp
areIparts
Deliver:IDeliveryItoIandIsalesIfromIdealerships,IdeliveryIofIspareIpartsItoItheIwholes
aleIsystem
Return:I WarrantyIandIrecallIrepairs,Itrade-ins

c. AIhospital
Source:IMedicalIsupplies,IcleaningIservices,IdisposalIservices,IfoodIservices,Iqualifie
dIpersonnel
Make:I InpatientIrooms,IoutpatientIclinics,IemergencyIroom,IoperatingIrooms
Deliver:ISchedulingIpatients,IprovidingItreatment,IambulanceIservice,IfamilyIcouns
elingIReturn:IBillingIerrors,IfollowIupIvisits

d. AnIinsuranceIcompany
Source:I SuppliesIneededIforItheIoffice,Iunderwriters,IlegalIauthorityItoIoperate




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Make:IEstablishIpolicyIguidelinesIandIpricing,IfieldIagent/representativeIandIfacilit
yInetwork,IdevelopIInternetIserviceIcapabilities,IestablishIpreferredIvehicleIrepairIse
rviceInetwork
Deliver:IMeetIwithIandIadviseIclients,IwriteIpolicies,IprocessIandIpayIclai
msIReturn:I refundIofIoverpayments


2. DefineItheIserviceIpackageIofIyourIcollegeIorIuniversity.IWhatIisIitsIstrongestIelement?IWhatIi
sIitsIweakestIone?

TheIcategoriesIwithIexamplesIare:
SupportingIfacilityI-
Ilocation,Ibuildings,Ilabs,IparkingIFacilitatingIgoodsI–

IclassIschedules,Icomputers,Ibooks,Ichalk

ExplicitIservicesI–
IclassesIwithIqualifiedIinstructors,IplacementIofficesIImplicitIservic

esI–IstatusIandIreputationI(e.g.,IIvyILeagueIschools)

AtIIndianaIUniversityIandItheIUniversityIofISouthernICalifornia,IamongItheirIstrongestIele
mentsIareItheirIbusinessIschoolsIandItheirIOperationsIManagementIprogramsI(ofIcourse
).IBothIalsoIhaveIveryIdedicatedIalumniInetworks.IAIweakIelementIofIIndianaIUniversityIisIi
tsIweakIfootballIprogram;IforIUSC,IweakIelementsIareIon-campusIparkingIandIhousing.

3. WhatIserviceIindustryIhasIimpressedIyouItheImostIwithIitsIinnovativeness?

OurIvoteIgoesItoIcruiseIlinesIwhichIhaveIintroducedIsuchIonboardIinnovationsIasIwaveIm
achinesIforIbellyIboardingIandIrockIclimbingIwalls,IasIwellIasIallIsortsIofIotherIamenitiesItoI
keepIcruisersIinvolved.I TheIindustryIisIdoingIrecordIbusinessIasIwell.

SomeIofItheIstandoutIcompaniesIinIlessIinnovativeIindustriesIareIBankIofIAmericaI(hasIaIfor
malizedIresearchIprogramItoItryIoutInewIcustomerIservices/amenitiesIsuchIasIvideoIscreen
sIinInextItoItellerIlines),IIntuitI(e.g.,IputtingIQuickenImoneyImanagementIsoftwareIonline),IIk
ea,IJetBlueIAirlines,IandIProgressiveIInsuranceI(discussedIlaterIinItheIbook).

4. WhatIisIproduct-serviceIbundlingIandIwhatIareItheIbenefitsItoIcustomers?

Product-serviceIbundlingIisIaddingIValue-
addedIservicesItoIaIfirm’sIproductIofferingsItoIcreateImoreIvalueIforItheIcustomer.IThisIpro
videsIbenefitsIinItwoIareas.IFirst,IthisIdifferentiatesItheIorganizationIfromItheIcompetition.I
Secondly,ItheseIservicesItieIcustomersItoItheIorganizationIinIaIpositiveIway.IAlternatively,Ib
undlingIcanIalsoIinvolveIaddingIproductsItoIaIservice,IforIexample,IaddingItheIsaleIofIconve
nienceIitemsIandIsnacksIatIaIhotel.

5. WhatIisItheIdifferenceIbetweenIaIserviceIandIaIgood?

AIserviceIisIanIintangibleIprocessI(youIcan’tIholdIitIinIyourIhands),IwhileIaIgoodIisItheIphysic
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