EMILLECT 2024/2025 ACADEMIC YEAR ©2024 EMILLECT. ALL RIGHTS RESERVED. FIRST PUBLISH OCTOBER 2024.
911 Dispatch Certification Review Study
Guide
When possible, emergency telecommunicators should always ask the caller for permission
before providing pre-arrival instructions. - Answer✔✔-False
In the context of the communication process, the "medium" is? - Answer✔✔-The channel or
means of communication
A caller reports a heavy, black smoke coming from the window of a nearby building. What is the
most appropriate fire/rescue call classification for this case: - Answer✔✔-Structure fire
An alert first-party caller reports that he doesn't feel well. He explains that he feels nauseated
and has some chest pain. What is the most appropriate medical call classification for this case? -
Answer✔✔-Chest Pain / Chest Discomfort (Non-Traumatic)
When faced with an ethical dilemma in the communication center, the ETC should FIRST: -
Answer✔✔-Follow established protocol, procedure, and policy
What does the acronym TDD stand for? - Answer✔✔-Telecommunications Device for the Deaf
When communicating with a caller suffering from hallucinations or delusions, the ETC should
challenge the caller's false assertions and beliefs. - Answer✔✔-False
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, EMILLECT 2024/2025 ACADEMIC YEAR ©2024 EMILLECT. ALL RIGHTS RESERVED. FIRST PUBLISH OCTOBER 2024.
In recent years, the total number of emergency calls has increased dramatically due to: -
Answer✔✔-Wireless technology
One of the best techniques for reducing the negative effect of call-processing gaps is to: -
Answer✔✔-Tell the caller what you are doing and why
Interagency communications (interoperability) tend to be inefficient and ineffective: -
Answer✔✔-Without standardized cross-agency rules and procedures for radio use
The nonspecific response of the body to any demand for change is: - Answer✔✔-Stress
The International Academies of Emergency Dispatch (IAED) recommends that emergency
telecommunicators verify the address and callback number by repeating the information back
to the caller. - Answer✔✔-True
A caller reports someone breaking into a home. What is the most appropriate law
enforcement/police call classification for this case? - Answer✔✔-Burglary (Break-and-Enter) /
Home Invasion
Most emergency callers are uncooperative or hysterical. - Answer✔✔-False
What are the four elements necessary to prove negligence in a court of law? - Answer✔✔-Duty,
breach of duty, injury or damage, and causation.
A caller reports a strange person hanging around the neighborhood. What is the most
appropriate law enforcement/police call classification for this case? - Answer✔✔-Suspicious /
Wanted (Person, Circumstances, Vehicle)
Page 2/7
911 Dispatch Certification Review Study
Guide
When possible, emergency telecommunicators should always ask the caller for permission
before providing pre-arrival instructions. - Answer✔✔-False
In the context of the communication process, the "medium" is? - Answer✔✔-The channel or
means of communication
A caller reports a heavy, black smoke coming from the window of a nearby building. What is the
most appropriate fire/rescue call classification for this case: - Answer✔✔-Structure fire
An alert first-party caller reports that he doesn't feel well. He explains that he feels nauseated
and has some chest pain. What is the most appropriate medical call classification for this case? -
Answer✔✔-Chest Pain / Chest Discomfort (Non-Traumatic)
When faced with an ethical dilemma in the communication center, the ETC should FIRST: -
Answer✔✔-Follow established protocol, procedure, and policy
What does the acronym TDD stand for? - Answer✔✔-Telecommunications Device for the Deaf
When communicating with a caller suffering from hallucinations or delusions, the ETC should
challenge the caller's false assertions and beliefs. - Answer✔✔-False
Page 1/7
, EMILLECT 2024/2025 ACADEMIC YEAR ©2024 EMILLECT. ALL RIGHTS RESERVED. FIRST PUBLISH OCTOBER 2024.
In recent years, the total number of emergency calls has increased dramatically due to: -
Answer✔✔-Wireless technology
One of the best techniques for reducing the negative effect of call-processing gaps is to: -
Answer✔✔-Tell the caller what you are doing and why
Interagency communications (interoperability) tend to be inefficient and ineffective: -
Answer✔✔-Without standardized cross-agency rules and procedures for radio use
The nonspecific response of the body to any demand for change is: - Answer✔✔-Stress
The International Academies of Emergency Dispatch (IAED) recommends that emergency
telecommunicators verify the address and callback number by repeating the information back
to the caller. - Answer✔✔-True
A caller reports someone breaking into a home. What is the most appropriate law
enforcement/police call classification for this case? - Answer✔✔-Burglary (Break-and-Enter) /
Home Invasion
Most emergency callers are uncooperative or hysterical. - Answer✔✔-False
What are the four elements necessary to prove negligence in a court of law? - Answer✔✔-Duty,
breach of duty, injury or damage, and causation.
A caller reports a strange person hanging around the neighborhood. What is the most
appropriate law enforcement/police call classification for this case? - Answer✔✔-Suspicious /
Wanted (Person, Circumstances, Vehicle)
Page 2/7
