EMILLECT 2024/2025 ACADEMIC YEAR ©2024 EMILLECT. ALL RIGHTS RESERVED. FIRST PUBLISH OCTOBER 2024.
NECI 911 Dispatch Certificate Test Study
Guide
Code of Ethics - Answer✔✔-Set boundaries before any unwanted events occur
Values - Answer✔✔-Belief, mission, goals or a philosophy that is really meaningful
Values of a 911 Agency - Answer✔✔-Continuous improvement, caller satisfaction, employee
development, innovation, maximize utilization of resources, and commitment to the community
Ethics - Answer✔✔-The word originates from the Greek word "ethikos" meaning moral or
showing moral character
Two Aspects of Ethics - Answer✔✔-1. The ability to discern right from wrong, good from evil
and proprietary from in-proprietary
2. The commitment to do what is right good and proper
liability - Answer✔✔-Legal responsibility for an action
Vicarious Liability - Answer✔✔-A legal concept that holds someone liable for their actions and
for the actions, inactions, errors and omissions of those employees they supervise
Standard of Care - Answer✔✔-Reasonable actions, under the circumstances, in comparison to
the actions of others with similar training and direction in a given situation. Failure to meet the
standard of care is a breach of duty and a component of negligence.
Page 1/15
, EMILLECT 2024/2025 ACADEMIC YEAR ©2024 EMILLECT. ALL RIGHTS RESERVED. FIRST PUBLISH OCTOBER 2024.
9-1-1 Standard of Care - Answer✔✔-1. policies and procedures
2. State and federal laws
3. Professional standards within the 9-1-1 profession
Negligence - Answer✔✔-Failure to exercise the degree of care considered reasonable (under
the circumstances) resulting in an unknown intended injury to another person
Negligence is the result of... - Answer✔✔-Carelessness, forgetfulness, and attentive, indifferent,
and lax
True or False: intent to harm is not required to prove negligence - Answer✔✔-True
Four Components of Negligence - Answer✔✔-1. duty to perform
2. Breach of duty
3. Proximate cause
4. Damages
Gross Negligence - Answer✔✔-When someone...
- deliberately neglects to perform their prescribed duty
- behaves in a manner contrary to established policy and procedure, training procedures or
other laws, ordinances, rules or regulations
Three types of law - Answer✔✔-1. Constitutional
Page 2/15
NECI 911 Dispatch Certificate Test Study
Guide
Code of Ethics - Answer✔✔-Set boundaries before any unwanted events occur
Values - Answer✔✔-Belief, mission, goals or a philosophy that is really meaningful
Values of a 911 Agency - Answer✔✔-Continuous improvement, caller satisfaction, employee
development, innovation, maximize utilization of resources, and commitment to the community
Ethics - Answer✔✔-The word originates from the Greek word "ethikos" meaning moral or
showing moral character
Two Aspects of Ethics - Answer✔✔-1. The ability to discern right from wrong, good from evil
and proprietary from in-proprietary
2. The commitment to do what is right good and proper
liability - Answer✔✔-Legal responsibility for an action
Vicarious Liability - Answer✔✔-A legal concept that holds someone liable for their actions and
for the actions, inactions, errors and omissions of those employees they supervise
Standard of Care - Answer✔✔-Reasonable actions, under the circumstances, in comparison to
the actions of others with similar training and direction in a given situation. Failure to meet the
standard of care is a breach of duty and a component of negligence.
Page 1/15
, EMILLECT 2024/2025 ACADEMIC YEAR ©2024 EMILLECT. ALL RIGHTS RESERVED. FIRST PUBLISH OCTOBER 2024.
9-1-1 Standard of Care - Answer✔✔-1. policies and procedures
2. State and federal laws
3. Professional standards within the 9-1-1 profession
Negligence - Answer✔✔-Failure to exercise the degree of care considered reasonable (under
the circumstances) resulting in an unknown intended injury to another person
Negligence is the result of... - Answer✔✔-Carelessness, forgetfulness, and attentive, indifferent,
and lax
True or False: intent to harm is not required to prove negligence - Answer✔✔-True
Four Components of Negligence - Answer✔✔-1. duty to perform
2. Breach of duty
3. Proximate cause
4. Damages
Gross Negligence - Answer✔✔-When someone...
- deliberately neglects to perform their prescribed duty
- behaves in a manner contrary to established policy and procedure, training procedures or
other laws, ordinances, rules or regulations
Three types of law - Answer✔✔-1. Constitutional
Page 2/15
