Salesforce Admin 201 Exam UPDATED
ACTUAL Exam Questions and
CORRECT Answers
List the standard Objects available in Salesforce - CORRECT ANSWER- ✔✔Account
Contract
Opportunity
Lead
Case
Solution
Campaign
What does the company profile consist of? - CORRECT ANSWER- ✔✔-Company
information(Name&Address, Primary contact, Default locale, Default Currency, Storage
used, Licenses available)
-Fiscal information(Fiscal Year, Currencies)
-Support information(Business hours, holidays)
What are locale settings? - CORRECT ANSWER- ✔✔Local settings let you personalize the
display of data for different users based on their geographical location.
What do locale settings consist of? - CORRECT ANSWER- ✔✔-Locale(date&time formats,
number formats, name order, addresses)
-Language(all text, online help)
-Time Zone(event start/end times, Time in date/time fields)
Do new users automatically inherit the global locale settings configured at the company
level? - CORRECT ANSWER- ✔✔Yes
Can the locale settings be changed for a specific user once user has been created? Where is
this done? - CORRECT ANSWER- ✔✔Yes.
At the user record level
,What does setting your organizations fiscal year ensure? - CORRECT ANSWER-
✔✔Reports and forecasts are run with the correct data ranges
Why would an admin define a custom fiscal year for their org? - CORRECT ANSWER-
✔✔If the company's fiscal year does not follow the Gregorian calendar
What feature must be activated to allow the use of multiple currencies? How does an admin
enable this feature? - CORRECT ANSWER- ✔✔Multi-currency
Contact salesforce and request the feature to be enabled.
By default, only one exchange rate is allowed per currency. What must an administrator be
aware of when updating an exchange rate with out advanced currency management enabled?
- CORRECT ANSWER- ✔✔The updated exchange rate will apply to all records using that
record, including closed opportunities.
What does the advanced currency management feature allow you to do? - CORRECT
ANSWER- ✔✔Allows admin to lock the converted rate on closed opportunities. This
prevents the exchange rate from updating on opportunities that have been closed.
What are user interface settings? - CORRECT ANSWER- ✔✔global settings that let you
configure how all users interact with salesforce and their data.
What are some user interface features for record detail pages? - CORRECT ANSWER-
✔✔Related list hovers
Collapsible sections
Inline Editing
Hover details
What does the enhanced list views allow a user to do? - CORRECT ANSWER- ✔✔Inline
edit
View related chatter feed
Print list views
, Mass edit
View number of records in list view
What is an activity? - CORRECT ANSWER- ✔✔Activities are records of the interactions
your org has with records within accounts, opportunities, and contacts.
True or false: Activities can be either tasks or events? - CORRECT ANSWER- ✔✔True
Where are open tasks and events tracked? - CORRECT ANSWER- ✔✔In the Open Activities
related list
Where can an admin see completed tasks, past events, and sent emails? - CORRECT
ANSWER- ✔✔Activity History related list
In addition to custom fields, what else can be created for Activities? - CORRECT ANSWER-
✔✔Validation rules
Page layouts
record types
List the ways an admin can customize a users search results? - CORRECT ANSWER-
✔✔Number of records displayed per object
Filter what is displayed on on an object
Modify what field columns are displayed
What does Chatter allow your users to collaborate on? - CORRECT ANSWER- ✔✔Files
Records
If an admin only wants certain groups of users to have access to chatter, what feature must be
enabled? - CORRECT ANSWER- ✔✔Profile-based Chatter
True or False: Chatter is disabled by default in all new organizations. - CORRECT
ANSWER- ✔✔False
ACTUAL Exam Questions and
CORRECT Answers
List the standard Objects available in Salesforce - CORRECT ANSWER- ✔✔Account
Contract
Opportunity
Lead
Case
Solution
Campaign
What does the company profile consist of? - CORRECT ANSWER- ✔✔-Company
information(Name&Address, Primary contact, Default locale, Default Currency, Storage
used, Licenses available)
-Fiscal information(Fiscal Year, Currencies)
-Support information(Business hours, holidays)
What are locale settings? - CORRECT ANSWER- ✔✔Local settings let you personalize the
display of data for different users based on their geographical location.
What do locale settings consist of? - CORRECT ANSWER- ✔✔-Locale(date&time formats,
number formats, name order, addresses)
-Language(all text, online help)
-Time Zone(event start/end times, Time in date/time fields)
Do new users automatically inherit the global locale settings configured at the company
level? - CORRECT ANSWER- ✔✔Yes
Can the locale settings be changed for a specific user once user has been created? Where is
this done? - CORRECT ANSWER- ✔✔Yes.
At the user record level
,What does setting your organizations fiscal year ensure? - CORRECT ANSWER-
✔✔Reports and forecasts are run with the correct data ranges
Why would an admin define a custom fiscal year for their org? - CORRECT ANSWER-
✔✔If the company's fiscal year does not follow the Gregorian calendar
What feature must be activated to allow the use of multiple currencies? How does an admin
enable this feature? - CORRECT ANSWER- ✔✔Multi-currency
Contact salesforce and request the feature to be enabled.
By default, only one exchange rate is allowed per currency. What must an administrator be
aware of when updating an exchange rate with out advanced currency management enabled?
- CORRECT ANSWER- ✔✔The updated exchange rate will apply to all records using that
record, including closed opportunities.
What does the advanced currency management feature allow you to do? - CORRECT
ANSWER- ✔✔Allows admin to lock the converted rate on closed opportunities. This
prevents the exchange rate from updating on opportunities that have been closed.
What are user interface settings? - CORRECT ANSWER- ✔✔global settings that let you
configure how all users interact with salesforce and their data.
What are some user interface features for record detail pages? - CORRECT ANSWER-
✔✔Related list hovers
Collapsible sections
Inline Editing
Hover details
What does the enhanced list views allow a user to do? - CORRECT ANSWER- ✔✔Inline
edit
View related chatter feed
Print list views
, Mass edit
View number of records in list view
What is an activity? - CORRECT ANSWER- ✔✔Activities are records of the interactions
your org has with records within accounts, opportunities, and contacts.
True or false: Activities can be either tasks or events? - CORRECT ANSWER- ✔✔True
Where are open tasks and events tracked? - CORRECT ANSWER- ✔✔In the Open Activities
related list
Where can an admin see completed tasks, past events, and sent emails? - CORRECT
ANSWER- ✔✔Activity History related list
In addition to custom fields, what else can be created for Activities? - CORRECT ANSWER-
✔✔Validation rules
Page layouts
record types
List the ways an admin can customize a users search results? - CORRECT ANSWER-
✔✔Number of records displayed per object
Filter what is displayed on on an object
Modify what field columns are displayed
What does Chatter allow your users to collaborate on? - CORRECT ANSWER- ✔✔Files
Records
If an admin only wants certain groups of users to have access to chatter, what feature must be
enabled? - CORRECT ANSWER- ✔✔Profile-based Chatter
True or False: Chatter is disabled by default in all new organizations. - CORRECT
ANSWER- ✔✔False
