SALESFORCE USER EXPERIENCE DESINER EXAM
/SALESFORCE UX DESIGNER CERTIFICATION ACTUAL
EXAM 200 QUESTIONS AND CORRECT ANSWERS|
AGRADE
Cloud Kick's development team is working on the build of a new custom component
using VS Code. They often have new CSS classes and properties conflicting with SLDS.
What would simplify working with SLDS Lightning Components? - ANSWER: Install
SLDS (Salesforce Lightning Design System) creator from the AppExchange
Cloud Kick is going to conduct some interview surveys with users to better
understand their purchasing habits. CK UX designer wants to get the most accurate
view of customers purchasing behaviors. Which 2 response biases should we be
aware of? - ANSWER: 1. Objectivity bias. 2. Recency bias
UX Designer at CK is asked to make the website size and content adapt to screen
size, platform, and orientation. Which design should they use? - ANSWER:
Responsive
UX designer wants to quickly mock up Salesforce user interface experience using
collation of prebuilt components. What should they use? - ANSWER: Sketch plugin
UC has implemented Service Cloud. There is a flag field on the Case object that
marks Cases as sensitive. US requests that this flag icon be viewed by all users who
have access to the Case but only be edited by the assigned Case Assessor. The Case
Assessor is a lookup field. How can this be achieved? - ANSWER: Custom Lightning
Component
Which 2 considerations should be made when conducting consequence scanning
workshop? - ANSWER: 1. Consider design ramifications to prevent misuse and
protect Communities. 2. Examine a product for potential inclusivity after it has been
built.
CK wants it discovery team to help explain the relationships between process steps
and business teams. What type of process map should be produced? - ANSWER:
Cross-functional flow chart
Users from a small group within a Salesforce team have complained about an object
that is often used only by the team that has not been added to their lightning app.
Not considering a new app for them list 2 ways to improved their experience. -
ANSWER: 1. Create a custom component on a dashboard. Personalize the navigation
bar.
, A UX designer wants to ensure new Salesforce users are given the appropriate
onboarding experience. Which 2 on-app guidance customization should be used? -
ANSWER: 1. Customize prompt theme. 2. Set prompt permissions.
UC organization wide-defaults model is private for the Account object. A sales
repeats to the Opportunity records. Which level of access will the Sales Rep have to
the related Account record? - ANSWER: read/create/edit access
A Sales Rep wants to personalize their own User Experience. Which two
recommendations should be made to provide more intuitive access to regularly used
content? - ANSWER: 1. Personalize the navigation bar. 2. Set up quick links in the
utility bar.
What are Salesforce Core Design principles when making design decisions? -
ANSWER: Clarity, Efficiency, Consistency, Beauty
CK wants to incorporate human centered design across its org. Which 2 practices
should be adopted? - ANSWER: 1. Observing user behavior 2. Creating requirements
based business leaders' priorities.
UX designer has created 2 different user interface designs for a new marketing
landing page expected to have several visitors. What type of testing should they do?
- ANSWER: A/B Testing
US planned to reorganize the roles and reassign Account owners. Which 2 points
should be considered? - ANSWER: 1. Changing complex role hierarchy can cause a
high level of sharing recalculation. 2. Replacing Account record ownership massively
can cause data skew.
When you are in the discovery phase, what should you think about when shaping
your discovery questions? - ANSWER: The aim and scope of your study, what you're
exploring, and which people you plan to interview.
Which is the best research method to help understand what people do? - ANSWER:
Behavioral
Ck is adding a new product line and asks its UX designer to conduct research to learn
how its customers organize products and services. Which method should be used? -
ANSWER: Card sorting - users organize topics into groups.
Which is an important principle of the Salesforce personas? - ANSWER: They are
based on user's goals, behaviors, and motivations.
Which of these can help you integrate personas into your design and development
process? - ANSWER: Schedule a meeting with your colleagues to introduce the
personas and collaborate on writing user stories.
/SALESFORCE UX DESIGNER CERTIFICATION ACTUAL
EXAM 200 QUESTIONS AND CORRECT ANSWERS|
AGRADE
Cloud Kick's development team is working on the build of a new custom component
using VS Code. They often have new CSS classes and properties conflicting with SLDS.
What would simplify working with SLDS Lightning Components? - ANSWER: Install
SLDS (Salesforce Lightning Design System) creator from the AppExchange
Cloud Kick is going to conduct some interview surveys with users to better
understand their purchasing habits. CK UX designer wants to get the most accurate
view of customers purchasing behaviors. Which 2 response biases should we be
aware of? - ANSWER: 1. Objectivity bias. 2. Recency bias
UX Designer at CK is asked to make the website size and content adapt to screen
size, platform, and orientation. Which design should they use? - ANSWER:
Responsive
UX designer wants to quickly mock up Salesforce user interface experience using
collation of prebuilt components. What should they use? - ANSWER: Sketch plugin
UC has implemented Service Cloud. There is a flag field on the Case object that
marks Cases as sensitive. US requests that this flag icon be viewed by all users who
have access to the Case but only be edited by the assigned Case Assessor. The Case
Assessor is a lookup field. How can this be achieved? - ANSWER: Custom Lightning
Component
Which 2 considerations should be made when conducting consequence scanning
workshop? - ANSWER: 1. Consider design ramifications to prevent misuse and
protect Communities. 2. Examine a product for potential inclusivity after it has been
built.
CK wants it discovery team to help explain the relationships between process steps
and business teams. What type of process map should be produced? - ANSWER:
Cross-functional flow chart
Users from a small group within a Salesforce team have complained about an object
that is often used only by the team that has not been added to their lightning app.
Not considering a new app for them list 2 ways to improved their experience. -
ANSWER: 1. Create a custom component on a dashboard. Personalize the navigation
bar.
, A UX designer wants to ensure new Salesforce users are given the appropriate
onboarding experience. Which 2 on-app guidance customization should be used? -
ANSWER: 1. Customize prompt theme. 2. Set prompt permissions.
UC organization wide-defaults model is private for the Account object. A sales
repeats to the Opportunity records. Which level of access will the Sales Rep have to
the related Account record? - ANSWER: read/create/edit access
A Sales Rep wants to personalize their own User Experience. Which two
recommendations should be made to provide more intuitive access to regularly used
content? - ANSWER: 1. Personalize the navigation bar. 2. Set up quick links in the
utility bar.
What are Salesforce Core Design principles when making design decisions? -
ANSWER: Clarity, Efficiency, Consistency, Beauty
CK wants to incorporate human centered design across its org. Which 2 practices
should be adopted? - ANSWER: 1. Observing user behavior 2. Creating requirements
based business leaders' priorities.
UX designer has created 2 different user interface designs for a new marketing
landing page expected to have several visitors. What type of testing should they do?
- ANSWER: A/B Testing
US planned to reorganize the roles and reassign Account owners. Which 2 points
should be considered? - ANSWER: 1. Changing complex role hierarchy can cause a
high level of sharing recalculation. 2. Replacing Account record ownership massively
can cause data skew.
When you are in the discovery phase, what should you think about when shaping
your discovery questions? - ANSWER: The aim and scope of your study, what you're
exploring, and which people you plan to interview.
Which is the best research method to help understand what people do? - ANSWER:
Behavioral
Ck is adding a new product line and asks its UX designer to conduct research to learn
how its customers organize products and services. Which method should be used? -
ANSWER: Card sorting - users organize topics into groups.
Which is an important principle of the Salesforce personas? - ANSWER: They are
based on user's goals, behaviors, and motivations.
Which of these can help you integrate personas into your design and development
process? - ANSWER: Schedule a meeting with your colleagues to introduce the
personas and collaborate on writing user stories.
