Experience Cloud Consultant Exam (V6.21.21) Questions
With Complete Solutions
[]Universal Containers builds their customer Community on
Napili templates. They create several recommendations that are
visible on the home page, including one for their annual
conference event. After the event, the Salesforce Admin needs
to remove the event recommendation.
Where should the Salesforce Admin delete the
recommendation?
A. From the Community Workspace
B. From the Community site
C. From the All Communities setup page
D. From the Community Builder Correct Answer A. From the
Community Workspace
A coffee company has created a Knowledge Base around its
products and their usage. Prospective customers need to search
for products and view community discussions. Current
customers should be able to register and discuss the products
they purchased. The coffee company will use the Asset object to
track registered products.
How should the coffee company's administrator meet these
requirements?
A. Create a public community for the Knowledge Base and let
current customers sign in to register products
B. Create a private community for the Knowledge Base and let
all customers register themselves
C. Create a public community for the Knowledge Base and let
current customers register products
,D. Create a public community for the Knowledge Base and let
current customers register products in a private community
Correct Answer C. Create a public community for the
Knowledge Base, and let current customers register products
A Salesforce Admin enables "Allow members to Flag" in
Community Workspaces. Which two content types can members
flag as inappropriate? (Choose two.)
A. Posts and Comments
B. Topics
C. Files
D. Articles Correct Answer A. Posts and Comments
C. Files
A Salesforce Admin is launching a new Community in the
Napili template for approximately one million members. The
Community is built with native Community template features
and is within published member limits.
Which three actions should the Salesforce Admin take before
the Community launches? (Choose 3)
A. Prepare for cases logged by Community members and
automation around auto response, case assignment, and
escalation rules
B. Performance test the Community with a large number of
members with increased activity
C. Test the Community for member activity, including cases and
articles
D. Formalize the member registration process, including
automating the account assignment or person account creation
,E. Make sure customers are NOT members of other Salesforce
Communities Correct Answer A. Prepare for cases logged by
Community members and automation around auto response,
case assignment, and escalation rules
C. Test the Community for member activity, including cases and
articles
D. Formalize the member registration process, including
automating the account assignment or person account creation
A Salesforce admin needs to build a self-service Community.
Which three steps should the Salesforce admin take before
building the Community in Salesforce? Choose 3 answers Select
one or more of the following:
A. Add discussions on topics that car be published in the
community
B. Gather branding assets, including images and logo for the
Community
C. Configure a search for articles and discussions in the
Community
D. Create email templates for the community to be used in the
Community
E. Enable the Service Cloud features to be used in the
Community, including knowledge and case Correct Answer B.
Gather branding assets, including images and logo for the
Community
D. Create email templates for the community to be used in the
Community
E. Enable the Service Cloud features to be used in the
Community, including knowledge and case
, A Salesforce administrator adding a recommendations carousel
component in Community Builder. The page displays correctly
in Community Builder; however, recommendations are missing
for Community members.
What is the likely cause of this issue? Select one or more of the
following:
A. The recommendation carousel component needs to be
published to be enabled for the Community
B. Members need to have read access to the recommendations
object
C. Recommendations need to be created for each member
D. Page changes with the recommendations carousel need to be
published Correct Answer C. Recommendations need to be
created for each member
https://youtu.be/hPtsA4wwu8Y
BD - A Community Admin is planning to add users and wants to
send a welcome email from the community. Which three checks
must the Community Admin perform?
A) Make sure the users have their profiles established in the
community
B) Make sure the community is in published status
C) Make sure the community is in Active status
D) Set the community in previous status to review before
changing it to active status
E) Set the email check box option at the community level
Correct Answer A) Make sure the users have their profiles
established in the community
C) Make sure the community is in Active status
With Complete Solutions
[]Universal Containers builds their customer Community on
Napili templates. They create several recommendations that are
visible on the home page, including one for their annual
conference event. After the event, the Salesforce Admin needs
to remove the event recommendation.
Where should the Salesforce Admin delete the
recommendation?
A. From the Community Workspace
B. From the Community site
C. From the All Communities setup page
D. From the Community Builder Correct Answer A. From the
Community Workspace
A coffee company has created a Knowledge Base around its
products and their usage. Prospective customers need to search
for products and view community discussions. Current
customers should be able to register and discuss the products
they purchased. The coffee company will use the Asset object to
track registered products.
How should the coffee company's administrator meet these
requirements?
A. Create a public community for the Knowledge Base and let
current customers sign in to register products
B. Create a private community for the Knowledge Base and let
all customers register themselves
C. Create a public community for the Knowledge Base and let
current customers register products
,D. Create a public community for the Knowledge Base and let
current customers register products in a private community
Correct Answer C. Create a public community for the
Knowledge Base, and let current customers register products
A Salesforce Admin enables "Allow members to Flag" in
Community Workspaces. Which two content types can members
flag as inappropriate? (Choose two.)
A. Posts and Comments
B. Topics
C. Files
D. Articles Correct Answer A. Posts and Comments
C. Files
A Salesforce Admin is launching a new Community in the
Napili template for approximately one million members. The
Community is built with native Community template features
and is within published member limits.
Which three actions should the Salesforce Admin take before
the Community launches? (Choose 3)
A. Prepare for cases logged by Community members and
automation around auto response, case assignment, and
escalation rules
B. Performance test the Community with a large number of
members with increased activity
C. Test the Community for member activity, including cases and
articles
D. Formalize the member registration process, including
automating the account assignment or person account creation
,E. Make sure customers are NOT members of other Salesforce
Communities Correct Answer A. Prepare for cases logged by
Community members and automation around auto response,
case assignment, and escalation rules
C. Test the Community for member activity, including cases and
articles
D. Formalize the member registration process, including
automating the account assignment or person account creation
A Salesforce admin needs to build a self-service Community.
Which three steps should the Salesforce admin take before
building the Community in Salesforce? Choose 3 answers Select
one or more of the following:
A. Add discussions on topics that car be published in the
community
B. Gather branding assets, including images and logo for the
Community
C. Configure a search for articles and discussions in the
Community
D. Create email templates for the community to be used in the
Community
E. Enable the Service Cloud features to be used in the
Community, including knowledge and case Correct Answer B.
Gather branding assets, including images and logo for the
Community
D. Create email templates for the community to be used in the
Community
E. Enable the Service Cloud features to be used in the
Community, including knowledge and case
, A Salesforce administrator adding a recommendations carousel
component in Community Builder. The page displays correctly
in Community Builder; however, recommendations are missing
for Community members.
What is the likely cause of this issue? Select one or more of the
following:
A. The recommendation carousel component needs to be
published to be enabled for the Community
B. Members need to have read access to the recommendations
object
C. Recommendations need to be created for each member
D. Page changes with the recommendations carousel need to be
published Correct Answer C. Recommendations need to be
created for each member
https://youtu.be/hPtsA4wwu8Y
BD - A Community Admin is planning to add users and wants to
send a welcome email from the community. Which three checks
must the Community Admin perform?
A) Make sure the users have their profiles established in the
community
B) Make sure the community is in published status
C) Make sure the community is in Active status
D) Set the community in previous status to review before
changing it to active status
E) Set the email check box option at the community level
Correct Answer A) Make sure the users have their profiles
established in the community
C) Make sure the community is in Active status
