ITA202 - Chapter 1 Information Systems
in Global Business Today questions with
answers.
21) The six important business objectives of information technology are new products, services, and
business models; customer and supplier intimacy; survival; competitive advantage; operational
excellence; and
A) improved flexibility.
B) improved decision making.
C) improved business practices.
D) improved efficiency. ANS - B
22) Dell Computer's use of information systems to improve efficiency and implement "mass
customization" techniques to maintain consistent profitability and an industry lead illustrates which
business objective?
A) improved flexibility
B) improved business practices
C) competitive advantage
D) survival ANS - C
23) The use of information systems because of necessity describes the business objective of
A) survival.
B) improved business practices.
C) competitive advantage.
D) improved flexibility. ANS - A
24) Which of the following choices may lead to competitive advantage: (1) new products, services, and
business models; (2) charging less for superior products; (3) responding to customers in real time?
A) 1 only
, B) 1 and 2
C) 2 and 3
D) 1, 2, and 3 ANS - D
25) Verizon's implementation of a Web-based digital dashboard to provide managers with real-time
information such as customer complaints is an example of
A) improved flexibility.
B) improved decision making.
C) improved efficiency.
D) customer and supplier intimacy. ANS - B
26) The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the use of
information systems to achieve which business objective?
A) improved efficiency
B) customer and supplier intimacy
C) survival
D) competitive advantage ANS - C
27) Which of the following objectives best describes the business strategy behind the development of
smart grid initiatives by power companies, as discussed in the chapter case?
A) operational excellence
B) new products and services
C) competitive advantage
D) customer support ANS - A
28) The three activities in an information system that produce the information organizations use to
control operations are
A) information retrieval, research, and analysis.
B) input, output, and feedback.
C) input, processing, and output.
in Global Business Today questions with
answers.
21) The six important business objectives of information technology are new products, services, and
business models; customer and supplier intimacy; survival; competitive advantage; operational
excellence; and
A) improved flexibility.
B) improved decision making.
C) improved business practices.
D) improved efficiency. ANS - B
22) Dell Computer's use of information systems to improve efficiency and implement "mass
customization" techniques to maintain consistent profitability and an industry lead illustrates which
business objective?
A) improved flexibility
B) improved business practices
C) competitive advantage
D) survival ANS - C
23) The use of information systems because of necessity describes the business objective of
A) survival.
B) improved business practices.
C) competitive advantage.
D) improved flexibility. ANS - A
24) Which of the following choices may lead to competitive advantage: (1) new products, services, and
business models; (2) charging less for superior products; (3) responding to customers in real time?
A) 1 only
, B) 1 and 2
C) 2 and 3
D) 1, 2, and 3 ANS - D
25) Verizon's implementation of a Web-based digital dashboard to provide managers with real-time
information such as customer complaints is an example of
A) improved flexibility.
B) improved decision making.
C) improved efficiency.
D) customer and supplier intimacy. ANS - B
26) The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the use of
information systems to achieve which business objective?
A) improved efficiency
B) customer and supplier intimacy
C) survival
D) competitive advantage ANS - C
27) Which of the following objectives best describes the business strategy behind the development of
smart grid initiatives by power companies, as discussed in the chapter case?
A) operational excellence
B) new products and services
C) competitive advantage
D) customer support ANS - A
28) The three activities in an information system that produce the information organizations use to
control operations are
A) information retrieval, research, and analysis.
B) input, output, and feedback.
C) input, processing, and output.
